Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Coursera
Skills you'll gain: Product Lifecycle Management, Product Flow Diagram, Product Strategy, Innovation, Design Thinking, Process Flow Diagrams, Ideation, New Product Development, Customer Insights, Go To Market Strategy, Product Development, Product Planning, Product Management, AI Product Strategy, Competitive Analysis, Product Marketing, Product Roadmaps, Prototyping, Strategic Planning, Generative AI
Beginner · Specialization · 1 - 3 Months

École Polytechnique Fédérale de Lausanne
Skills you'll gain: Energy and Utilities, Transportation Operations, Governance, Systems Thinking, Technology Roadmaps, Emerging Technologies, Technology Strategies, Innovation, Internet Of Things, Digital Transformation, Sustainable Systems, Case Studies
Beginner · Course · 1 - 3 Months

Skills you'll gain: Quality Monitoring, Cloud API, Application Programming Interface (API), Web Services, Customer Relationship Management (CRM) Software, Customer Communications Management, Account Management, Business Communication, Data Migration
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Data Lakes, Data Warehousing, Data Architecture, Data Governance, Data Infrastructure, Google Cloud Platform, Metadata Management, Cloud Storage, Data Storage, Data Management, Data Integration, Data Storage Technologies, Big Data, Advanced Analytics, Operational Databases, Data Security
Intermediate · Course · 1 - 3 Months

The University of Hong Kong
Skills you'll gain: Dental Procedures, Dentistry, Treatment Planning, Surgical Suturing, Oral and Dental Care, Patient Evaluation, Surgery, Dental Instruments, Medical Equipment and Technology, Biology, Radiography, Patient Communication, Radiology, Risk Analysis
Mixed · Course · 1 - 3 Months

Tecnológico de Monterrey
Skills you'll gain: Lean Six Sigma, Six Sigma Methodology, Lean Methodologies, Statistical Process Controls, Quality Improvement, Process Improvement, Process Analysis, Continuous Improvement Process, Customer Analysis, Waste Minimization, Quality Management, Return On Investment, Process Mapping, Project Management, Cost Benefit Analysis
Beginner · Course · 1 - 4 Weeks

Unilever
Skills you'll gain: Data Governance, Descriptive Analytics, Data Storytelling, Supply Chain, Supply Chain Management, Demand Planning, Presentations, Data Visualization, Supply Chain Systems, Supply Chain Planning, Transportation, Supply Chain, and Logistics, Process Improvement, Data Management, Data Lakes, Predictive Analytics, Forecasting, Data Analysis, Data Analysis Software, Real Time Data, Problem Solving
Beginner · Professional Certificate · 3 - 6 Months

University of London
Skills you'll gain: Operations Management, Process Design, Operational Excellence, Business Operations, Marketing Strategy and Techniques, Strategic Marketing, Marketing, Operational Efficiency, Process Mapping, Consumer Behaviour, Marketing Communications, Market Analysis, Business Ethics, Marketing Psychology, Global Marketing, Social Sciences, International Relations, Culture, Business, Sustainable Business
Beginner · Specialization · 3 - 6 Months

Macquarie University
Skills you'll gain: Governance, Management Accounting, Budgeting, Marketing Analytics, Capital Budgeting, Financial Modeling, Financial Data, SAS (Software), Business Analytics, Accounting, Financial Management, Customer Insights, Dashboard, Marketing Effectiveness, Corporate Finance, Digital Marketing, Business Valuation, Data-Driven Decision-Making, Financial Analysis, Data Visualization
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Relationship Management, Rapport Building, Business Development, Customer Retention, Communication, Business Communication, Stakeholder Engagement, Market Opportunities, Organizational Development, Upselling, Active Listening
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Figma (Design Software), Responsive Web Design, Usability Testing, User Interface and User Experience (UI/UX) Design, User Experience Design, Usability, Wireframing, User Interface (UI) Design, Prototyping, Design Thinking, User Flows, Design Research, Front-End Web Development, User Interface (UI), Mockups, User Centered Design, UI Components, Software Design Documents, UI/UX Strategy, Interaction Design
Intermediate · Specialization · 3 - 6 Months

Google Cloud
Skills you'll gain: Google Cloud Platform, Data Pipelines, Apache Kafka, Real Time Data, Cloud Services, Extract, Transform, Load, Data Integration, Data Processing, Statistical Analysis, Data Transformation, Data Storage
Intermediate · Course · 1 - 4 Weeks