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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Coursera

    Product Strategy in the age of GenAI

    Skills you'll gain: Product Lifecycle Management, Product Flow Diagram, Product Strategy, Innovation, Design Thinking, Process Flow Diagrams, Ideation, New Product Development, Customer Insights, Go To Market Strategy, Product Development, Product Planning, Product Management, AI Product Strategy, Competitive Analysis, Product Marketing, Product Roadmaps, Prototyping, Strategic Planning, Generative AI

    4.3
    Rating, 4.3 out of 5 stars
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    126 reviews

    Beginner · Specialization · 1 - 3 Months

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    École Polytechnique Fédérale de Lausanne

    Smart Cities – Management of Smart Urban Infrastructures

    Skills you'll gain: Energy and Utilities, Transportation Operations, Governance, Systems Thinking, Technology Roadmaps, Emerging Technologies, Technology Strategies, Innovation, Internet Of Things, Digital Transformation, Sustainable Systems, Case Studies

    4.7
    Rating, 4.7 out of 5 stars
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    1.9K reviews

    Beginner · Course · 1 - 3 Months

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    Meta

    WhatsApp Business Platform for Developers

    Skills you'll gain: Quality Monitoring, Cloud API, Application Programming Interface (API), Web Services, Customer Relationship Management (CRM) Software, Customer Communications Management, Account Management, Business Communication, Data Migration

    4.5
    Rating, 4.5 out of 5 stars
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    105 reviews

    Intermediate · Course · 1 - 4 Weeks

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    Google Cloud

    Build Data Lakes and Data Warehouses on Google Cloud

    Skills you'll gain: Data Lakes, Data Warehousing, Data Architecture, Data Governance, Data Infrastructure, Google Cloud Platform, Metadata Management, Cloud Storage, Data Storage, Data Management, Data Integration, Data Storage Technologies, Big Data, Advanced Analytics, Operational Databases, Data Security

    4.7
    Rating, 4.7 out of 5 stars
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    2.9K reviews

    Intermediate · Course · 1 - 3 Months

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    The University of Hong Kong

    Implant Dentistry

    Skills you'll gain: Dental Procedures, Dentistry, Treatment Planning, Surgical Suturing, Oral and Dental Care, Patient Evaluation, Surgery, Dental Instruments, Medical Equipment and Technology, Biology, Radiography, Patient Communication, Radiology, Risk Analysis

    4.8
    Rating, 4.8 out of 5 stars
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    1.6K reviews

    Mixed · Course · 1 - 3 Months

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    Tecnológico de Monterrey

    Introducción a Lean Six Sigma

    Skills you'll gain: Lean Six Sigma, Six Sigma Methodology, Lean Methodologies, Statistical Process Controls, Quality Improvement, Process Improvement, Process Analysis, Continuous Improvement Process, Customer Analysis, Waste Minimization, Quality Management, Return On Investment, Process Mapping, Project Management, Cost Benefit Analysis

    4.8
    Rating, 4.8 out of 5 stars
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    717 reviews

    Beginner · Course · 1 - 4 Weeks

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    Unilever

    Unilever Supply Chain Data Analyst

    Skills you'll gain: Data Governance, Descriptive Analytics, Data Storytelling, Supply Chain, Supply Chain Management, Demand Planning, Presentations, Data Visualization, Supply Chain Systems, Supply Chain Planning, Transportation, Supply Chain, and Logistics, Process Improvement, Data Management, Data Lakes, Predictive Analytics, Forecasting, Data Analysis, Data Analysis Software, Real Time Data, Problem Solving

    4.7
    Rating, 4.7 out of 5 stars
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    625 reviews

    Beginner · Professional Certificate · 3 - 6 Months

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    University of London

    Business and Marketing Strategies

    Skills you'll gain: Operations Management, Process Design, Operational Excellence, Business Operations, Marketing Strategy and Techniques, Strategic Marketing, Marketing, Operational Efficiency, Process Mapping, Consumer Behaviour, Marketing Communications, Market Analysis, Business Ethics, Marketing Psychology, Global Marketing, Social Sciences, International Relations, Culture, Business, Sustainable Business

    4.5
    Rating, 4.5 out of 5 stars
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    502 reviews

    Beginner · Specialization · 3 - 6 Months

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    Macquarie University

    Analysing: Numeric and digital literacies

    Skills you'll gain: Governance, Management Accounting, Budgeting, Marketing Analytics, Capital Budgeting, Financial Modeling, Financial Data, SAS (Software), Business Analytics, Accounting, Financial Management, Customer Insights, Dashboard, Marketing Effectiveness, Corporate Finance, Digital Marketing, Business Valuation, Data-Driven Decision-Making, Financial Analysis, Data Visualization

    4.6
    Rating, 4.6 out of 5 stars
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    1.2K reviews

    Beginner · Specialization · 3 - 6 Months

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    Starweaver

    Relationship Management and Business Development

    Skills you'll gain: Relationship Management, Rapport Building, Business Development, Customer Retention, Communication, Business Communication, Stakeholder Engagement, Market Opportunities, Organizational Development, Upselling, Active Listening

    4.4
    Rating, 4.4 out of 5 stars
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    253 reviews

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Figma Mastery: From Wireframes to Prototypes

    Skills you'll gain: Figma (Design Software), Responsive Web Design, Usability Testing, User Interface and User Experience (UI/UX) Design, User Experience Design, Usability, Wireframing, User Interface (UI) Design, Prototyping, Design Thinking, User Flows, Design Research, Front-End Web Development, User Interface (UI), Mockups, User Centered Design, UI Components, Software Design Documents, UI/UX Strategy, Interaction Design

    4.4
    Rating, 4.4 out of 5 stars
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    410 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
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    Google Cloud

    Build Streaming Data Pipelines on Google Cloud

    Skills you'll gain: Google Cloud Platform, Data Pipelines, Apache Kafka, Real Time Data, Cloud Services, Extract, Transform, Load, Data Integration, Data Processing, Statistical Analysis, Data Transformation, Data Storage

    4.6
    Rating, 4.6 out of 5 stars
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    1.3K reviews

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer journey

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In summary, here are 10 of our most popular customer journey courses

  • Product Strategy in the age of GenAI: Coursera
  • Smart Cities – Management of Smart Urban Infrastructures: École Polytechnique Fédérale de Lausanne
  • WhatsApp Business Platform for Developers: Meta
  • Build Data Lakes and Data Warehouses on Google Cloud: Google Cloud
  • Implant Dentistry: The University of Hong Kong
  • Introducción a Lean Six Sigma: Tecnológico de Monterrey
  • Unilever Supply Chain Data Analyst: Unilever
  • Business and Marketing Strategies: University of London
  • Analysing: Numeric and digital literacies: Macquarie University
  • Relationship Management and Business Development : Starweaver

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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