
University of Alberta
Skills you'll gain: Service Oriented Architecture, API Design, Web Services, Simple Object Access Protocol (SOAP), Microservices, Restful API, Software Architecture, Web Applications, JSON, Web Development, Android Development
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Incident Response, AI Security, Incident Management, Model Deployment, Site Reliability Engineering, Patch Management, MLOps (Machine Learning Operations), System Monitoring, Problem Management, Computer Security Incident Management, Responsible AI, Continuous Monitoring, Dependency Analysis, Disaster Recovery, Anomaly Detection, Application Deployment, Automation, Dashboard
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Risk Management Framework, Risk Analysis, Risk Management, Incident Response, Business Continuity Planning, Security Management, Threat Modeling, Computer Security Incident Management, Threat Management, Business Risk Management, Disaster Recovery, Governance Risk Management and Compliance, Operational Risk, Investigation, Cyber Threat Intelligence, Continuous Monitoring, Cybersecurity, Vulnerability Management, Digital Forensics, General Data Protection Regulation (GDPR)
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Responsible AI, Team Building, Generative AI, Team Oriented, Customer experience improvement, Automation, Customer Service, AI Enablement, Cross-Functional Collaboration, Artificial Intelligence, Customer Data Management, Business Ethics, Information Privacy
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Incident Response, Business Continuity, Disaster Recovery, Cybersecurity, Security Management, Computer Security Incident Management, Crisis Management, Information Assurance
Beginner · Course · 1 - 3 Months

CVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication
Beginner · Course · 1 - 3 Months

Skills you'll gain: Load Balancing, Google Cloud Platform, Intranet, System Configuration, Cloud Services
Beginner · Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: Google Cloud Platform, Cloud Services, Cloud API, Servers, Cloud Storage, Data Management
Beginner · Project · Less Than 2 Hours

Samsung
Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Virtual Machines, Data Access, User Accounts, Google Cloud Platform, Cloud Computing, Cloud API, Query Languages, Cloud Platforms
Beginner · Project · Less Than 2 Hours

Skills you'll gain: PostgreSQL, Database Administration, Google Cloud Platform, Database Management, Cloud Management, Disaster Recovery, Relational Databases
Beginner · Project · Less Than 2 Hours