• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Start Your Business Diagramming & Visualization Career

    Advanced · Course · 1 - 4 Weeks

  • U

    Universidad de Palermo

    Maestría en Dirección de Empresas (MBA)

    Skills you'll gain: Business Intelligence, Business Planning, Human Resource Strategy, Business Modeling, Key Performance Indicators (KPIs), Selling Techniques, Strategic Marketing, Corporate Sustainability, Portfolio Management, Financial Statements, Digital Transformation, Business Analytics, Retail Management, Business Economics, IT Management, Online Advertising, B2B Sales, Innovation, Experience Design, Marketing Planning

    Earn a degree

    Degree · 1 - 4 Years

  • U

    University of Colorado Boulder

    Industrial Internet of Things Graduate Certificate

    Skills you'll gain: Machine Learning Algorithms, Real-Time Operating Systems, Big Data, User Research, User Experience Design, Machine Learning Methods, User Experience, Power Electronics, User Interface and User Experience (UI/UX) Design, Usability, Verification And Validation, UI/UX Research, UI/UX Strategy, Control Systems, Embedded Software, Internet Of Things, Machine Controls, User Interface (UI), Engineering, Scientific, and Technical Instruments, Embedded Systems

    Credit offered

    Graduate Certificate · 6 - 12 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Team Effectiveness

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    G

    Google Cloud

    Principes de base pour les utilisateurs Snowflake

    Skills you'll gain: Identity and Access Management, Google Cloud Platform, Data Modeling, Query Languages, Role-Based Access Control (RBAC), SQL, Data Access, Data Import/Export, Data Architecture, Data Warehousing, Database Design, Data Integration, Database Architecture and Administration

    Intermediate · Course · 1 - 3 Months

  • H

    HRCI

    Employee Engagement and Organizational Performance

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    G

    Google Cloud

    Oracle プロフェッショナルのための BigQuery 基礎

    Skills you'll gain: Oracle Databases, Identity and Access Management, Database Design, Google Cloud Platform, Query Languages, Database Management, Role-Based Access Control (RBAC), SQL, Data Mapping, Extract, Transform, Load, Database Architecture and Administration, Data Access, Data Import/Export, Database Management Systems, Data Migration, Data Integration, Data Modeling, Capacity Management

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    G

    Google Cloud

    Teradata プロフェッショナルのための BigQuery 基礎

    Skills you'll gain: Teradata SQL, Data Warehousing, Data Integration, SQL, Data Import/Export, Identity and Access Management, Extract, Transform, Load, Query Languages, Data Migration, Data Processing, Data Access, Data Modeling, Google Cloud Platform, Role-Based Access Control (RBAC), Database Design, Relational Databases, Database Architecture and Administration, Capacity Management, Real Time Data

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    G

    Google Cloud

    Fundamentos do BigQuery para profissionais de Teradata

    Skills you'll gain: Teradata SQL, Query Languages, SQL, Identity and Access Management, Cloud Security, Role-Based Access Control (RBAC), Database Management, Data Import/Export, Data Integration, Extract, Transform, Load, Data Warehousing, Capacity Management, Database Management Systems, Data Access, Database Design, Database Architecture and Administration, Data Architecture, Real Time Data

    Intermediate · Course · 1 - 3 Months

  • U

    University of London

    Graduate Diploma in Computer Science

    Skills you'll gain: Human Computer Interaction, Virtual Reality, Game Design, Full-Stack Web Development, Mobile Development, Agile Software Development, Animations, Data Ethics, Event-Driven Programming, Git (Version Control System), Web Applications, Incident Response, Data Science, Natural Language Processing, Data Transformation, Combinatorics, Database Design, Model Evaluation, Web Development, Generative AI

    Credit offered

    Graduate Certificate · 6 - 12 Months

  • Status: New
    New
    G

    Google Cloud

    Principes de base de BigQuery pour les utilisateurs Redshift

    Skills you'll gain: Amazon Redshift, Query Languages, Google Cloud Platform, Identity and Access Management, Data Warehousing, Data Import/Export, SQL, Data Infrastructure, Role-Based Access Control (RBAC), Database Administration, Database Design, Data Access, Data Architecture, Data Integration, Data Mapping, Data Modeling, Database Architecture and Administration, Data Security

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Virginia

    Experiencing Design: Deepening Your Design Thinking Practice

    Skills you'll gain: Design Thinking, Human Centered Design, Innovation, Ideation, Creative Thinking, Curiosity, Strategic Thinking, Cognitive flexibility, Overcoming Obstacles, Growth Mindedness, Creativity, Collaboration, Empathy

    4.7
    Rating, 4.7 out of 5 stars
    ·
    70 reviews

    Beginner · Course · 1 - 4 Weeks

1…699700701702

In summary, here are 10 of our most popular customer experience courses

  • Start Your Business Diagramming & Visualization Career: Microsoft
  • Maestría en Dirección de Empresas (MBA): Universidad de Palermo
  • Industrial Internet of Things Graduate Certificate: University of Colorado Boulder
  • Team Effectiveness: Microsoft
  • Principes de base pour les utilisateurs Snowflake: Google Cloud
  • Employee Engagement and Organizational Performance: HRCI
  • Oracle プロフェッショナルのための BigQuery 基礎: Google Cloud
  • Teradata プロフェッショナルのための BigQuery 基礎: Google Cloud
  • Fundamentos do BigQuery para profissionais de Teradata: Google Cloud
  • Graduate Diploma in Computer Science: University of London

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok