
Skills you'll gain: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Service Management, Business Relationship Management, Expectation Management, Performance Measurement, Performance Metric, Key Performance Indicators (KPIs), Cloud Storage, Case Studies
★ 3.9 (15) · Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Marketing Design, Marketing Collateral, Graphic Design, Marketing Materials, Content Creation, Digital Content, Organizational Skills, Marketing, Collaborative Software, Data Sharing, Design and Product, Branding, Google Workspace, User Accounts, Advertising
★ 3.9 (11) · Intermediate · Guided Project · Less Than 2 Hours

Fundação Instituto de Administração
Skills you'll gain: Customer Success Management, Customer experience strategy (CX), Customer Service, Customer Relationship Building, Customer Engagement, Customer Analysis, Customer Retention, Agile Methodology, Journey Mapping, Customer Relationship Management, Product Lifecycle Management, Consultative Approaches, Business Metrics, Market Analysis, Software As A Service, Market Opportunities, Business Modeling, Customer experience improvement, Organizational Structure, Market Data
★ 4.8 (62) · Beginner · Specialization · 3 - 6 Months

Alfaisal University | KLD
Skills you'll gain: Customer Retention, Marketing Strategies, Customer Analysis, Brand Loyalty, Target Market, Customer experience strategy (CX), Strategic Marketing, Customer Insights, Customer Relationship Building, Customer Relationship Management, Customer Engagement, Market Dynamics, Digital Transformation
★ 4.7 (18) · Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Audit Planning, Internal Auditing, Environmental Social And Corporate Governance (ESG), Auditing, Internal Controls, Auditors Report, Report Writing, Internal Communications, Continuous Improvement Process, Risk Analysis, Risk Control, Governance Risk Management and Compliance, Risk Management Framework, Financial Controls, Enterprise Risk Management (ERM), Risk Management, Stakeholder Management, Benchmarking, Business Ethics, Fraud detection
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Sales Development, Salesforce, Campaign Management, Lead Generation, Sales Pipelines, Sales Management, Prospecting and Qualification, Sales Process, Sales Enablement, Promotions and Campaigns, Customer Relationship Management (CRM) Software, Data Entry, Data Import/Export, Email Automation, Marketing Management, Record Keeping
Beginner · Course · 1 - 4 Weeks

National Taiwan University
Skills you'll gain: Financial Statement Analysis, Inventory Accounting, Financial Statements, Inventory Control Systems, Inventory Management System, Accounts Receivable, Financial Analysis, Inventory Control, Standard Accounting Practices, Financial Accounting, Accounts Payable and Receivable, Generally Accepted Accounting Principles (GAAP), Financial Reporting, General Accounting, Business Economics, Fixed Asset, Accounts Payable, Accounting, Property Accounting, Depreciation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Cost Accounting, Management Accounting, Variance Analysis, Cost Benefit Analysis, Profit and Loss (P&L) Management, Specialized Accounting, Gross Profit, Accounting, Business Planning, Performance Measurement, Accounting Systems, Operating Cost, Cost Estimation, Financial Analysis, Cost Management, Accounting Records, Analysis, Operational Analysis, Resource Allocation, General Accounting
Beginner · Specialization · 3 - 6 Months

Chris Croft Training
Skills you'll gain: People Management, Strategic Marketing, People Development, Operational Efficiency, Marketing Communications, Entrepreneurship, Talent Management, Sales Strategy, Growth Strategies, Sales Management, Cash Management, Marketing Strategies, Business Leadership, Human Resources Management and Planning, Leadership Development, Profit and Loss (P&L) Management, Business Management, Leadership, Leadership and Management, Strategic Leadership
Mixed · Course · 1 - 3 Months

Skills you'll gain: Automation, Setting Appointments, Generative AI Agents, AI Workflows, Calendar Management, AI Integrations, Prompt Engineering, Customer Service, Customer Communications Management, Scheduling, Inbound Calls, Dental Care, Greeting Customers, Dentistry
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Customer Relationship Management, Customer experience strategy (CX), Case Studies, Brand Loyalty, Customer Relationship Building, Customer experience improvement, Customer Analysis, Customer Retention, Customer Engagement, Organizational Strategy, Business Strategy, Competitive Analysis, Business Analysis, Auditing, Market Analysis
★ 4.5 (19) · Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Prompt Engineering, Anthropic Claude, Generative AI, LLM Application, Artificial Intelligence, Application Development, Application Programming Interface (API), Automation, Authentications, Context Management, Content Creation, Customer Service
Intermediate · Course · 1 - 4 Weeks