Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Microsoft
Skills you'll gain: Generative AI, Generative Model Architectures, Prompt Engineering, Responsible AI, Generative Adversarial Networks (GANs), MLOps (Machine Learning Operations), AI Security, Multimodal Prompts, Data Ethics, AI Workflows, Microsoft Azure, ChatGPT, Azure DevOps Pipelines, AI Orchestration, Azure DevOps, Model Deployment, AI Enablement, PyTorch (Machine Learning Library), Artificial Intelligence and Machine Learning (AI/ML), Python Programming
Intermediate · Professional Certificate · 3 - 6 Months

Skills you'll gain: Spatial Data Analysis, GIS Software, Geospatial Information and Technology, Spatial Analysis, Geographic Information Systems, Geospatial Mapping, User Interface (UI), Application Development, Python Programming, Application Design, Data Science, Application Deployment, User Interface (UI) Design
Beginner · Course · 1 - 3 Months

Skills you'll gain: Data Ethics, Responsible AI, Business Ethics, Strategic Decision-Making, Data Management, Strategic Thinking, Information Privacy, Market Research, Ethical Standards And Conduct, Governance, Strategic Leadership, Artificial Intelligence, Market Analysis, Diversity and Inclusion, Regulatory Requirements, Social Studies
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Exploratory Data Analysis, Feature Engineering, Statistical Methods, Data Preprocessing, Statistical Inference, Statistical Hypothesis Testing, Data Access, Anomaly Detection, Statistical Analysis, Data Analysis, Data Cleansing, Data Manipulation, Machine Learning, Probability & Statistics, Jupyter, Data Import/Export, Pandas (Python Package), Data Transformation, Data Quality
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Dashboard, Data-Driven Decision-Making, Web Analytics, Google Analytics, Marketing Analytics, Performance Analysis, Business Intelligence, Looker (Software), Process Optimization, Customer Analysis, Analytics, Grafana, Tableau Software, Gap Analysis, Interactive Data Visualization, Data Presentation, Data Synthesis, User Flows, User Research, Descriptive Analytics
Beginner · Course · 1 - 4 Weeks

Universitat Autònoma de Barcelona
Skills you'll gain: Persuasive Communication, Oral Expression, Storytelling, Data Presentation, Research, Graphic and Visual Design, Persona (User Experience), Statistics, Psychology
Beginner · Course · 1 - 4 Weeks
University of Minnesota
Skills you'll gain: User Interface (UI) Design, Usability, Human Computer Interaction, User Experience Design, Design, Design Thinking, UI/UX Research, Design Strategies, Design Research, User Research
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Law, Regulation, and Compliance, Business Risk Management, Consulting, Risk Management, Investigation, Business Consulting, Cyber Security Policies, Security Management, Crisis Management, Enterprise Security, Threat Management, Compliance Management, Entrepreneurship, Safety and Security, Case Studies
Beginner · Course · 1 - 3 Months

Skills you'll gain: Adobe XD, User Experience Design, Usability Testing, Figma (Design Software), Responsive Web Design, Information Architecture, Wireframing, Prototyping, UI/UX Research, Presentations, Design Reviews, User Interface and User Experience (UI/UX) Design, User Story, Storyboarding, Ideation, Mockups, Software Documentation, Graphic and Visual Design, User Research, User Centered Design
Beginner · Professional Certificate · 3 - 6 Months

Logical Operations
Skills you'll gain: Microsoft Visio, Engineering Drawings, Engineering Plans And Specifications, Process Flow Diagrams, Diagram Design, Technical Drawing, Microsoft Development Tools, Visualization (Computer Graphics), Schematic Diagrams, Data Flow Diagrams (DFDs), Graphic and Visual Design Software, Graphic and Visual Design, Microsoft Access, Microsoft Office, Visual Design, Graphic Design, Data Integration, Workflow Management
Mixed · Course · 1 - 3 Months
UNSW Sydney (The University of New South Wales)
Skills you'll gain: Storytelling, User Experience Design, Driving engagement, Content Creation, Storyboarding, Multimedia, Animation and Game Design, Augmented and Virtual Reality (AR/VR), Design Strategies, Emerging Technologies
Mixed · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Google Gemini, Retrieval-Augmented Generation, Generative AI, AI Enablement, AI Orchestration, Customer experience improvement, Enterprise Security, Artificial Intelligence, LLM Application, Decision Making, Cloud Infrastructure, Organizational Strategy, Cloud Computing, Cloud Platforms, Customer experience strategy (CX), Innovation, MLOps (Machine Learning Operations), Change Management, Collaboration
Beginner · Specialization · 3 - 6 Months