Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Continuous Improvement Process, Cybersecurity, Process Improvement, Incident Management, Quality Improvement, Performance Metric, Operating Systems, Service Improvement, Computer Hardware, Cyber Attacks, Technical Support, Operating System Administration, Technical Support and Services, Digital Transformation
Débutant · Certificat Professionnel · 3 à 6 mois

Coursera
Compétences que vous acquerrez: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Customer Insights, Brand Loyalty, Customer Relationship Management, Customer Data Management, A/B Testing, AI Product Strategy, Target Audience, Data Analysis, Digital Marketing, Performance Measurement
Intermédiaire · Spécialisation · 3 à 6 mois

University of Pennsylvania
Compétences que vous acquerrez: Analyse prédictive, Technologies de l'entreprise, Planification de la demande des clients, Transformation numérique, Commerce électronique, Prise de décision, Gestion de la chaîne d'approvisionnement, Analyse d'entreprise, Comportement du consommateur, Chaîne d'approvisionnement, Systèmes de la chaîne d'approvisionnement, Analyse numérique, Analyse, Analyse descriptive, Opérations des magasins de détail, Stratégie d'expérience client (CX)
Débutant · Cours · 1 à 4 semaines

Alfaisal University | KLD
Compétences que vous acquerrez: Customer Service, Telephone Skills, Personalized Service, Verbal Communication Skills, Customer experience improvement, Inbound Calls, Customer Support, Customer Relationship Building, Non-Verbal Communication, Customer Complaint Resolution, Friendliness, Communication, Tactfulness, Interpersonal Communications, Service Improvement, Consumer Behaviour
Débutant · Cours · 1 à 3 mois

IE Business School
Compétences que vous acquerrez: Product Management, Product Lifecycle Management, Marketing Communications, Product Strategy, Product Planning, Marketing Management, Marketing, Strategic Marketing, Product Marketing, Marketing Planning, Promotional Strategies, Marketing Channel, Advertising Campaigns, Advertising, Integrated Marketing Communications, Promotions and Campaigns, Media Planning, Paid media, Revenue Management, Sales Strategy
Débutant · Cours · 1 à 4 semaines

Peking University
Compétences que vous acquerrez: Market Research, Greeting Customers, Outbound Calls, Cold Calling, Telephone Skills, Business Communication, Hotel Operations, Travel Arrangements, Language Learning, Hospitality, Business Correspondence, Oral Expression, Negotiation, Language Competency, Business Ethics, Showrooms, Sales Presentation, Events and Conferences, Business Writing, Verbal Communication Skills
Intermédiaire · Cours · 1 à 3 mois
Compétences que vous acquerrez: IT Security Architecture, Operating System Administration, Package and Software Management, Information Systems Security, IT Infrastructure, Network Troubleshooting, Systems Administration, Computer Networking, Infrastructure Security, Computer Security, Encryption, Desktop Support, Routing Protocols, Lightweight Directory Access Protocols, Technical Support, Network Protocols, Computer Hardware, Cloud Computing, Customer Service, Debugging
Débutant · Certificat Professionnel · 3 à 6 mois

University of Maryland, College Park
Compétences que vous acquerrez: Customer Retention, Loyalty Programs, Marketing Budgets, Brand Loyalty, Customer Acquisition Management, Competitive Analysis, Customer Analysis, Customer Relationship Management, Customer Insights, Data-Driven Marketing, Customer Relationship Building, Customer Data Management, Marketing Channel, Marketing Analytics, Online Advertising, Customer Engagement, Marketing Effectiveness, AI Personalization, Data Ethics, Digital Marketing
Intermédiaire · Spécialisation · 1 à 3 mois

LearnKartS
Compétences que vous acquerrez: Salesforce, User Provisioning, Customer Relationship Management (CRM) Software, Cloud Applications, Email Automation, Account Management, Identity and Access Management, Role-Based Access Control (RBAC), Data Management
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Statistical Process Controls, Statistical Hypothesis Testing, Lean Methodologies, Process Improvement, Six Sigma Methodology, Kaizen Methodology, Lean Six Sigma, Benchmarking, Process Capability, Risk Analysis, Quality Improvement, Process Improvement and Optimization, Process Analysis, Statistical Analysis, Operational Efficiency, Continuous Improvement Process, Team Leadership, Team Management, Root Cause Analysis, Regression Analysis
Intermédiaire · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Lead Generation, Email Automation, Marketing Automation, No-Code Development, Google Sheets, Application Deployment, Real Time Data, Customer Communications Management
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Rédaction et édition, Propositions de valeur, Marché cible, Connaissance du client, Public cible, Recherche sur les utilisateurs, Connaissance des produits, Ingénierie rapide, Rédaction, ChatGPT, Matériel de marketing, Édition, Ingénierie de requête, Communication marketing, Connaissance de l'IA
Débutant · Projet Guidé · Moins de 2 heures