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There are 6 modules in this course
This course "Advanced Communication Strategies" equips learners with advanced communication skills needed to navigate complex technical and business settings. By understanding the dynamics of both constructive and destructive conflict, students will develop strategies to resolve issues, foster innovation, and enhance team performance. Learners will also explore ethical principles and apply them to workplace communication, ensuring that messaging is both impactful and responsible.
What makes this course unique is its focus on real-world applications, including negotiation techniques and the power of storytelling to communicate organizational strategy. Students will engage in interactive exercises, such as team brainstorming and conflict resolution scenarios, preparing them to lead with confidence.
Upon completing the course, learners will be able to manage communication in diverse settings, drive organizational success, and enhance their leadership effectiveness.
The course "Advanced Communication Strategies" equips learners with essential skills to manage conflict, promote team collaboration, and improve negotiation within technical and professional settings. Students will delve into the dynamics of both constructive and destructive conflict, apply ethical principles to workplace communication, and develop effective strategies for crafting and delivering organizational messages. Emphasizing the significance of clear communication, conflict resolution, and storytelling, the course highlights their critical role in driving organizational success.
In this module, we will explore the benefits and challenges of working and communicating collaboratively and in team-based environments. We will also discuss ways of facilitating high-functioning workplace teams, including the strategic use of meetings and brainstorming. To get us started, here is a definition of a collaborative team: a group of disparate staff members and experts working together to accomplish a shared goal.
What's included
5 videos2 readings3 assignments2 plugins
Show info about module content
5 videos•Total 74 minutes
Working Collaboratively •19 minutes
Defining Team-based Communication•7 minutes
Communication Strategies in Teams•14 minutes
Meetings - Purpose and Structure•14 minutes
Brainstorming•21 minutes
2 readings•Total 120 minutes
Teams and Performance - Part 1 •75 minutes
Teams and Performance - Part 2•45 minutes
3 assignments•Total 90 minutes
Managing Communications in Teams•60 minutes
Collaborative and Team-Based Communication Strategies•18 minutes
Effective Meetings and Innovative Communication Techniques•12 minutes
2 plugins•Total 6 minutes
Video: Five Dysfunctions of a Team by Patrick Lencioni •2 minutes
Video: Building Trusting Teams by Simon Sinek•4 minutes
Ethical Considerations in Communication
Module 3•3 hours to complete
Module details
In this module, we will explore ethics in the context of technology, engineering, and risk. We will also discuss ethical communication and leadership ethics in your professional context.
What's included
1 video1 reading2 assignments4 plugins
Show info about module content
1 video•Total 12 minutes
Ethical Communication in Technical Organizations•12 minutes
1 reading•Total 50 minutes
Ethics in Technology •50 minutes
2 assignments•Total 78 minutes
Ethical Considerations in Communication•60 minutes
Foundations of Ethical Communication•18 minutes
4 plugins•Total 32 minutes
Video: What is the Difference Between Ethics, Morality and the Law? •5 minutes
Video: How Ethics Will Change the Future of Technology | Olivia Gambelin •16 minutes
Video: How Ethics Can Help You Make Better Decisions | Michael Schur | TED•1 minute
Interactive Reading: Ethical Communication Wheel •10 minutes
Intercultural Communication
Module 4•5 hours to complete
Module details
In this module, we will explore the key characteristics of culture and its underlying complexity in organizations. We will also discuss the need for greater awareness of cross-cultural contexts and review research-based frameworks to help contextualize their impact in the workplace.
What's included
1 video3 readings3 assignments2 plugins
Show info about module content
1 video•Total 14 minutes
Dimensions of Culture•14 minutes
3 readings•Total 150 minutes
Cultural Communication - Part 1 •60 minutes
Cultural Communication - Part 2•60 minutes
Self-Reflective Reading: Changing Points of View•30 minutes
Video: Cross Cultural Communication | Pellegrino Riccardi •20 minutes
Video: Cultural Difference in Business | Valerie Hoeks •12 minutes
Managing Communication Conflict
Module 5•4 hours to complete
Module details
In this module, we will explore conflict and strategies for managing conflict within a technical organization. We will examine constructive/productive and destructive conflict and consider the value of constructive conflict for increasing organizational effectiveness and innovation. As an extension of conflict in communications, we will investigate strategies for managing negotiations in the workplace.
What's included
4 videos3 readings3 assignments2 plugins
Show info about module content
4 videos•Total 55 minutes
Understanding Conflict in Technical Organizations•15 minutes
Conflict Management Styles•7 minutes
Conflict Management Strategies•12 minutes
Conflict Management – Negotiations•21 minutes
3 readings•Total 70 minutes
How to Debate Ideas Productively at Work •30 minutes
Negotiation Skills: Getting What You Need and Being Persuasive•10 minutes
Understanding and Managing Workplace Conflict•15 minutes
Strategies for Conflict Resolution and Negotiation•15 minutes
2 plugins•Total 16 minutes
Video: The Surprising Benefits of Conflict in the Workplace•12 minutes
Video: How to Prepare for a Negotiation•4 minutes
Developing and Communicating a Strategy
Module 6•5 hours to complete
Module details
In this module, we will explore strategy as a tool for guiding a technical organization. We will examine the importance of creating an organizational strategy and define the elements of an effective strategy. Recognizing the importance of communication for implementing a strategy, we will seek to create a message that is clearly articulated and actionable and explore storytelling as a tool for effectively communicating strategy.
What's included
2 videos3 readings3 assignments4 plugins
Show info about module content
2 videos•Total 30 minutes
Developing a Strategy•17 minutes
Storytelling as a Tool for Effectively Communicating Strategy•12 minutes
3 readings•Total 150 minutes
Good to Great•90 minutes
Business Storytelling•30 minutes
Self-Reflective Reading: Building Confidence in Strategy Development•30 minutes
3 assignments•Total 90 minutes
Developing and Communicating a Strategy•60 minutes
Developing an Effective Strategy•15 minutes
Storytelling for Strategic Communication•15 minutes
4 plugins•Total 46 minutes
Video: What is Strategy?•9 minutes
Video: Harvard Business Review: A Plan Is Not a Strategy•10 minutes
Video: How Leaders Tell Stories•10 minutes
Video: The Magical Science of Storytelling | David JP Phillips | TEDxStockholm•17 minutes
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