Excellent course! The pacing is good, with a gradual intro toward more complex concepts. Compared to other courses, you do learn a lot in this one. Also great support from the staff.

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Building AI Powered Chatbots Without Programming
This course is part of multiple programs.

Instructor: Antonio Cangiano
100,580 already enrolled
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(3,737 reviews)
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What you'll learn
The job-ready chatbot skills businesses need in just 6 weeks! No programming experience required.
How to embed an AI powered recommendation system into a chatbot to ensure personalized customer service.
How to implement and test complex workflows within chatbot actions to enhance user interactions.
Hands-on experience deploying a chatbot in a real-world scenario.
Skills you'll gain
Details to know

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Reviewed on Sep 8, 2020
Reviewed on Apr 23, 2020
Very informative course, logically laid out and well presented. I appreciated the step-by-step instruction as this is the first time I've tried this type of build. I look forward to learning more.
Reviewed on Feb 2, 2020
This course was professionally organized. All theoretical, practical and exam aspects are clear for understanding and definitely will be useful for my IT professional development.

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Frequently asked questions
This course is ideal for aspiring students or professionals interested in AI and creating chatbots.
Chatbots are essential tools in modern customer service. They provide instant responses to inquiries, help resolve common issues, and guide users through processes like troubleshooting or account setup. By handling repetitive tasks, chatbots free up human agents to focus on more complex or sensitive customer needs.
Chatbots streamline operations by automating repetitive tasks, such as answering FAQs or processing simple transactions. They can also assist employees by providing quick access to internal resources, reducing downtime, and improving productivity across teams.
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