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There are 3 modules in this course
Secure commitments, negotiate confidently, and nurture lifelong clients in a digital-first environment. This course delivers actionable frameworks for objection handling, e-negotiation, and closing deals in multi-stakeholder, remote scenarios. Move beyond the sale by mastering digital onboarding, post-sale support, and upselling using analytics and automation—equipping you to outperform peers regardless of region or business model.
Success in today’s digital-first sales world depends on your ability to negotiate and reach winning agreements—across borders, cultures, and screens. This module unlocks strategies for virtual negotiation mastery, giving you the practical skills to overcome price pushback, navigate last-minute hurdles, and win trust with clients from every background. Learn to handle objections, adapt your approach for regional styles, and guide cross-cultural buyers toward mutually valuable deals—even when conversations happen entirely online. Move beyond barriers, close big deals, and amplify your impact, wherever and however you sell.
What's included
9 videos1 reading3 assignments
Show info about module content
9 videos•Total 13 minutes
Welcome to Closing, Negotiation, and Amplifying Virtual Sales Success•2 minutes
Virtual Negotiation and Cross-Cultural Influence•1 minute
Apply value framing techniques to address cost and change aversion virtually•2 minutes
Negotiate with competitive intelligence and data-backed arguments•1 minute
Defuse last-minute stakeholder challenges in asynchronous communications•1 minute
Identify and adapt to region-specific negotiation styles•1 minute
Manage language barriers and clarify agreement terms•1 minute
Balance assertiveness and relationship-building for diverse buyers•2 minutes
From Virtual Negotiation to Closing Strategies•2 minutes
1 reading•Total 10 minutes
Action Story: Price Pushback in a High-Stakes Virtual Deal•10 minutes
3 assignments•Total 46 minutes
Virtual Negotiation and Cross-Cultural Influence•26 minutes
Handling Objections and Negotiating Price Remotely•10 minutes
Successful virtual closing requires more than a signature—it demands a smooth, engaging process that inspires confidence and drives decisions across any device or region. This module gives you actionable strategies for guiding clients through digital contracting, integrating calendars and payment links, building urgency, and overcoming new kinds of remote roadblocks. You’ll finish with the tools and tactics to close deals faster, secure cross-functional buy-in, and make every virtual signature the start of a lasting business partnership.
What's included
7 videos1 reading2 assignments
Show info about module content
7 videos•Total 10 minutes
Advanced Virtual Closing Strategies•1 minute
Guide clients through digital contract workflows•1 minute
Integrate calendar links, e-sign, and payment solutions for frictionless closing•2 minutes
Prevent commitment delays via deadline tactics and frequent virtual touchpoints•1 minute
Build urgency with scarcity, social proof, and real-world case studies•1 minute
Problem-solve around procurement, compliance, and technical hurdles in real-time•1 minute
Use “Commitment to Action” checklists tailored for remote decision-making teams•2 minutes
1 reading•Total 10 minutes
Action Story: The Deal That Stalled at the Signature•10 minutes
2 assignments•Total 36 minutes
Advanced Virtual Closing Strategies•26 minutes
Leveraging E-Signature and Commitment Tools•10 minutes
Post-Sale Success and Long-Term Virtual Relationships
Module 3•1 hour to complete
Module details
Winning a new customer is just the beginning. This module shows you how to transform every closed deal into a long-lasting partnership—using digital onboarding, customer success automation, and actionable analytics. Learn to engage customers from day one with personalized experiences, use data to drive improvement, and turn satisfied clients into repeat buyers and advocates. By mastering these strategies, you’ll not only ensure renewals and upsells in every market, but also build a brand that grows through customer loyalty and referral.
What's included
8 videos1 reading2 assignments
Show info about module content
8 videos•Total 11 minutes
Post-Sale Success and Long-Term Virtual Relationships•1 minute
Design personalized onboarding webinars and check-ins•1 minute
Automate customer nurture sequences to sustain engagement•1 minute
Measure onboarding efficacy with survey and usage analytics•1 minute
Launch automated referral and upsell campaigns post-sale•1 minute
Track sales performance with customizable analytics dashboards•1 minute
Act on customer feedback for continuous process improvement•1 minute
End of Course: Here's what you can do now, Here's what you should consider learning next!•2 minutes
1 reading•Total 10 minutes
Action Story: When a Closed Deal Starts to Go Quiet•10 minutes
2 assignments•Total 36 minutes
Post-Sale Success and Long-Term Virtual Relationships•26 minutes
Digital Onboarding and Customer Success•10 minutes
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LearnQuest is the preferred training partner to the world’s leading companies, organizations, and government agencies. Our team boasts 20+ years of experience designing, developing and delivering a full suite industry-leading technology education classes and training solutions across the globe. Our trainers, equipped with expert industry experience and an unparalleled commitment to quality, facilitate classes that are offered in various delivery formats so our clients can obtain the training they need when and where they need it.
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To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.