Are you an order-taker or a strategic advisor? In HR analytics, the difference often comes down to one skill: knowing how to consult. This course shows you the consultancy mindset that transforms data requests into strategic conversations. You'll apply your understanding of why 'just get me the data' is rarely the right starting point and how scoping questions uncover the real problem behind every request. You'll practice active listening techniques that build stakeholder trust, then draft consultation briefs that capture needs, success criteria, and constraints. Using AI tools like ChatGPT, you'll draft stakeholder-ready summaries and learn to verify AI outputs against your actual findings. Through realistic role plays where you navigate ambiguous requests from managers and coach dialogues where you adapt your approach to resistant executives, you'll build the judgment that separates advisors from order-takers. Designed for HR professionals and aspiring people analytics practitioners. Basic familiarity with HR concepts helpful. Access to free ChatGPT or Claude recommended.

Consult on Talent Processes
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Consult on Talent Processes
This course is part of HR Analytics Communication, Influence & Strategic Alignment Specialization


Instructors: Coursera Support
Recommended experience
What you'll learn
Apply consultancy reframing techniques to convert data requests into scoped problem statements.
Use active listening to draft consultation briefs that capture stakeholder needs and constraints.
Analyze AI-drafted stakeholder summaries to verify accuracy against actual consultation findings.
Details to know

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April 2026
1 assignment
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