Fundação Instituto de Administração

Operations Management

Fundação Instituto de Administração

Operations Management

This course is part of Supply Chain & Operations Specialization

Henrique Luiz Correa

Instructor: Henrique Luiz Correa

3,276 already enrolled

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Gain insight into a topic and learn the fundamentals.

41 reviews

Intermediate level
Some related experience required
2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.

41 reviews

Intermediate level
Some related experience required
2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

91%

of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business
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Build your subject-matter expertise

This course is part of the Supply Chain & Operations Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 5 modules in this course

Module details

Little’s law allows for the quick calculation of throughput times, throughput rates and inventories in operations, the system’s approach allows for the structuring of process analysis

What's included

5 videos5 readings5 assignments

The trade-off analysis framework helps operations to keep focused, the importance performance matrix allows for the establishment of strategic priorities in operations, the content analysis (objectives x decision areas) allows for defining priorities of operations decisions aligned with the operations strategy

What's included

5 videos4 readings5 assignments

Value prism helps design and manage resources in service operations; Queuing theory helps design service systems; Revenue management helps define pricing and capacity allocation decisions in services; the 5-gap model allows for identifying the root causes of service problems

What's included

6 videos4 readings4 assignments

The principles of the Theory of Constraints allows for the identification and management of bottlenecks in operations systems; the ToC continuous improvement process allows for the ToC to be continually applied for operations improvement

What's included

6 videos4 readings5 assignments

Process analysis concepts and tools, Quality management concepts and tools.

What's included

5 videos4 readings4 assignments

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Instructor

Instructor ratings
(22 ratings)
Henrique Luiz Correa
Fundação Instituto de Administração
2 Courses4,540 learners

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Fundação Instituto de Administração

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