Who should take this course?

It’s ideal for developers, software engineers, QA professionals, and support teams looking to integrate AI into their maintenance and support processes.

Do I need prior experience with AI to take this course?

No. The course is beginner-friendly. A basic understanding of software maintenance or support practices is recommended.

What are the key outcomes of this course?

You’ll be able to automate repetitive tasks, fix security issues, analyze system logs, and improve knowledge management using GenAI.

When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Generative AI in Support and Maintenance Training

Ends tomorrow! Save on skills that make you shine with 40% off 3 months of Coursera Plus. Save now

Generative AI in Support and Maintenance Training

Q: What is generative AI in support and maintenance Training about?

This course teaches how to apply Generative AI to automate software maintenance tasks, fix bugs, analyze logs, and manage support workflows using tools like GitHub Copilot and Notion AI.

This course is part of AI-Powered Software Development Certification Specialization

Instructor: Priyanka Mehta

Included with

Learn more

1 module

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

1 module

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Automate software maintenance tasks using GenAI tools
Fix bugs and security issues more efficiently with AI
Analyze logs and recognize patterns for faster support
Enhance system knowledge management and reliability through GenAI

Skills you'll gain

Tools you'll learn

Generative AI

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

4 assignments

Taught in English

91%

of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the AI-Powered Software Development Certification Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There is 1 module in this course

This beginner-friendly course explores how generative AI is transforming software maintenance and support across key areas like bug fixing, repetitive task automation, and log analysis. Learn to compare traditional and AI-driven support models, understand maintenance types, and apply GenAI tools for enhanced efficiency and security. Discover how AI automates issue resolution, supports pattern recognition, and improves knowledge management through hands-on demos and real-world use cases.

Basic understanding of software support or maintenance practices is recommended. By the end of this course, you will be able to: - Identify software maintenance types and their challenges - Use GenAI to automate repetitive tasks and bug fixes - Analyze system logs using GenAI for faster issue resolution - Improve knowledge management with AI-driven support tools - Apply hands-on demos to enhance long-term system reliability Ideal for developers, software engineers, and support teams enhancing maintenance workflows with AI.

Module details

Learn how Generative AI enhances software maintenance and support by automating repetitive tasks, fixing security issues, and streamlining log analysis. Understand key maintenance types, compare traditional vs. AI-driven approaches, and explore tools that boost efficiency. Gain hands-on experience with real-world demos and discover how GenAI improves knowledge management and long-term software reliability.