Fundação Instituto de Administração

Gerenciamento de Serviços de TI

Manoel Veras

Instructor: Manoel Veras

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Gain insight into a topic and learn the fundamentals.
4.7

(20 reviews)

Beginner level

Recommended experience

30 hours to complete
3 weeks at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.7

(20 reviews)

Beginner level

Recommended experience

30 hours to complete
3 weeks at 10 hours a week
Flexible schedule
Learn at your own pace

Details to know

Shareable certificate

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Assessments

27 assignments

Taught in Portuguese (Brazil)

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This course is part of the Introdução aos Sistemas de Informação para Negócios Specialization
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There are 4 modules in this course

Descreveremos a evolução da biblioteca ITIL. Veremos que a biblioteca ITIL passou a ser uma referência global para serviços de TI mas que ainda existem muitas dificuldades com a implantação das muitas práticas sugeridas. Discutiremos novas formas de pensar o serviço entregue pela TI. Discutiremos aspectos da governança dos serviços e diretrizes associadas.

What's included

6 videos12 readings7 assignments

Trataremos dos princípios norteadores para a biblioteca ITIL4 e faremos os vínculos com o movimento Agile e novas atribuições na TI como o DevOps. Entenderemos como as dimensões Organizações e Pessoas, Informação e Tecnologia, Parceiros e Fornecedores, Fluxos de Valor e Processos norteiam a construção dos serviços de TI.

What's included

6 videos11 readings7 assignments

Descreveremos o sistema de valor do serviço e definiremos quais os seus componentes e o vincularemos ao sistema de valor, as oportunidades e a demanda.

What's included

6 videos12 readings7 assignments

Discutiremos as principais práticas de gerenciamento de serviços e como escolhemos as práticas que apoiam a Central de Serviço. Veremos os tipos de central de serviço e como projetá-las com a orientação para novos serviços de inovação. Discutiremos o que mudou na central de serviços tradicional e como projetar a nova central de serviços.

What's included

5 videos10 readings6 assignments

Instructor

Manoel Veras
Fundação Instituto de Administração
1 Course629 learners

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4.7

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Reviewed on Oct 19, 2022

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