Why do people stay silent when they have important information to share? In this module, you'll explore the concept of psychological safety and its role in helping teams learn, collaborate, and perform effectively. Through real-world examples and practical frameworks, you'll examine the hidden costs of impression management, explore the four dimensions of psychological safety, and learn how leaders can create environments where people feel comfortable speaking up, asking questions, and contributing their best ideas.

Creating a psychologically safe culture requires more than good intentions. In this module, you'll learn how leaders can assess psychological safety, interpret team culture, and build organizational support for meaningful change. Through the experiences of Per Hugander and SEB, you'll explore how measurement creates visibility, why culture initiatives often encounter resistance, and how leaders can connect psychological safety to business performance in order to generate lasting buy-in.

Psychological safety creates the conditions for collaboration, but leaders also need processes that help teams turn diverse perspectives into better decisions. In this module, you'll explore how high-performance conversations enable cross-functional teams to solve complex challenges, build shared understanding, and make progress on strategic goals. Through SEB's use of Jazz Dialogues and structured conversations, you'll learn how leaders create shared language, strengthen collaboration across organizational boundaries, and improve the quality of team decision-making.