Lead Teams Through Change, Conflict, and Uncertainty

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Lead Teams Through Change, Conflict, and Uncertainty

This course is part of Effective Supervision for Managers and Leaders Specialization

Instructor: Board Infinity

Included with

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4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

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Shareable certificate

Add to your LinkedIn profile

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This course is part of the Effective Supervision for Managers and Leaders Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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There are 4 modules in this course

Today’s managers are expected to lead teams through constant change, workplace conflict, stress, and uncertainty—while maintaining trust, productivity, and morale. In this course, you will develop the leadership capabilities required to guide teams confidently through transitions, resolve conflicts constructively, manage emotionally difficult situations, and build resilient, psychologically safe work environments.

By the end of this course, you will be able to communicate change with clarity, reduce resistance during uncertain situations, make better decisions when direction is unclear, and apply proven conflict resolution frameworks to individual and group disagreements. You will also strengthen emotional intelligence, learn practical stress and resilience strategies, and create team conditions that foster collaboration, inclusion, accountability, and psychological safety. Built around realistic workplace cases, leadership simulations, conflict tools, and actionable frameworks, this course equips supervisors and managers with immediately usable techniques to lead teams steadily—even when pressure, ambiguity, and tension are high.

This module equips leaders to guide teams through change, uncertainty, and ambiguity by understanding change dynamics, communicating effectively, and maintaining alignment during transitions.

What's included

9 videos4 readings4 assignments1 plugin

9 videosTotal 85 minutes

Understanding Change Responses: Emotional & Behavioral Patterns10 minutes
Models of Change (Bridges, ADKAR, Kübler-Ross for Leaders)9 minutes
Mapping Team Reactions to Transition Stages11 minutes
What, Why, How: The Core Structure of Change Communication9 minutes
Two-Way Communication Strategies to Reduce Anxiety10 minutes
Handling Resistance, Pushback & Misinformation9 minutes
Decision-Making Under Uncertainty9 minutes
Prioritizing Work When Direction Is Unclear10 minutes
Establishing Short-Term Alignment & Stabilizing Routines8 minutes

4 readingsTotal 55 minutes

Glossary10 minutes
Read more about Emotional Dynamics and the Change Curve in Organizations15 minutes
Read more about Communicating Change and Managing Employee Resistance15 minutes
Read more about Managing Uncertainty, Risk, and Resistance to Change15 minutes

4 assignmentsTotal 105 minutes

Practice Quiz : Change Dynamics15 minutes
Practice Quiz : Communicating Change15 minutes
Practice Quiz : Leading Through Ambiguity15 minutes
Graded Quiz : Leading Through Change and Uncertainty60 minutes

1 pluginTotal 5 minutes

Leading Through Change Simulator5 minutes

This module helps leaders understand conflict styles, diagnose escalation patterns, and apply structured frameworks to resolve individual, group, and cross-cultural conflicts.

What's included

12 videos4 readings5 assignments1 plugin

12 videosTotal 115 minutes

Personal Conflict Modes (Thomas-Kilmann Model)11 minutes
Identifying Escalation Patterns & Triggers11 minutes
Matching Conflict Style to Context13 minutes
Step-by-Step Conflict Mediation Models (Interest-Based, DESC, 5-Step)10 minutes
Asking Questions That Reveal Interests Over Positions10 minutes
Structuring Productive Mediation Conversations10 minutes
Ground Rules for High-Tension Conversations8 minutes
How to Intervene Constructively When Conversations Derail9 minutes
Strategies for Maintaining Psychological Safety8 minutes
Understanding Cultural Dimensions and Their Influence on Conflict Styles8 minutes
Strategies for Resolving Inter-Group Conflict8 minutes
Addressing Conflict Related to DEI Issues (Microaggressions, Bias)10 minutes

4 readingsTotal 60 minutes

Read more about Conflict Modes, Styles, and Escalation at Work15 minutes
Read more about Interest-Based Negotiation and Conflict Resolution Frameworks15 minutes
Read more about Structuring and Managing Difficult Discussions15 minutes
Read more about Cultural Dynamics, Intergroup Conflict, and Inclusive Resolution15 minutes

5 assignmentsTotal 120 minutes

Practice Quiz : Conflict Styles15 minutes
Practice Quiz : Conflict Resolution Frameworks15 minutes
Practice Quiz : Facilitating Difficult Group Discussions15 minutes
Practice Quiz : Managing Cross-Cultural & Inter-Group Conflict15 minutes
Graded Quiz : Conflict Dynamics and Resolution60 minutes

1 pluginTotal 10 minutes

Conflict Resolution Lab10 minutes

This module develops leaders’ emotional intelligence and resilience skills to manage stress, support team wellbeing, and foster long-term performance under pressure.

What's included

9 videos3 readings4 assignments1 plugin

9 videosTotal 85 minutes

EQ Competencies for Leaders (Self-Awareness, Self-Regulation, Empathy)8 minutes
Identifying Emotional Triggers in Work Scenarios9 minutes
Regulation Strategies for Constructive Responses9 minutes
Recognizing Early Signs of Overload & Burnout9 minutes
Evidence-Based Stress Management Techniques9 minutes
Supporting Team Members Under High Pressure10 minutes
What Resilience Looks Like at the Team Level8 minutes
Designing Daily and Weekly Resilience Routines11 minutes
Applying Lessons from Setbacks to Improve Performance11 minutes

3 readingsTotal 45 minutes

Read more about Emotional Intelligence and Leadership Effectiveness15 minutes
Read more about Burnout, Resilience, and Managing Difficult Conversations15 minutes
Read more about Resilience, Honest Conversations, and Conflict in Teams15 minutes

4 assignmentsTotal 105 minutes

Practice Quiz : Emotional Intelligence, Stress, and Resilience15 minutes
Practice Quiz : Managing Stress15 minutes
Practice Quiz : Building Resilient Teams15 minutes
Graded Quiz : Emotional Intelligence, Stress, and Resilience60 minutes

1 pluginTotal 10 minutes

Emotional Intelligence & Resilience Lab10 minutes

This module focuses on creating psychologically safe, inclusive, and high-performing teams capable of collaboration, ethical decision-making, and sustained success.

What's included

12 videos5 readings5 assignments1 plugin

12 videosTotal 111 minutes

What Psychological Safety Is & Isn’t11 minutes
Observable Indicators of Safety & Unsafety9 minutes
Interventions That Restore Safety9 minutes
Facilitating Collaboration During Conflict or External Pressure9 minutes
Decision-Making Structures for Joint Problem-Solving10 minutes
Communication Structures That Reduce Friction9 minutes
Integrating Change, Conflict & Resilience Strategies9 minutes
Building a Personalized 3–6 Month Leadership Action Plan10 minutes
Setting Milestones & Evaluating Progress9 minutes
Ethical Decision-Making Models (Utilitarianism, Deontology, Virtue Ethics) in Leadership 10 minutes
Addressing Whistleblowing and Unethical Team Behavior8 minutes
Moral Courage : Standing by Values - Based Decisions9 minutes

5 readingsTotal 61 minutes

Read more about Building Psychological Safety Through Honest Conversations15 minutes
Read more about Facilitating Focused and Constructive Meetings15 minutes
Read more about Developing a Leadership Habit Framework15 minutes
Read More About Interest-Based Relational Leadership in Practice15 minutes
Case Studies: Leading Through Change, Conflict, and Uncertainty — Real Companies, Real Leadership Decisions 1 minute

5 assignmentsTotal 120 minutes

Practice Quiz : Psychological Safety15 minutes
Practice Quiz : Collaboration Under Tension15 minutes
Practice Quiz : Leadership Playbook15 minutes
Practice Quiz : Ethical Leadership in Complex Scenarios15 minutes
Graded Quiz : Psychological Safety, Inclusion, and High-Performing Teams60 minutes

1 pluginTotal 10 minutes

Inclusive Leadership Simulator10 minutes

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Instructor

Board Infinity

258 Courses416,023 learners

Offered by

Board Infinity

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