When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I purchase the Certificate?

When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Managing Conflict

Managing Conflict

Instructor: Bill Rosenthal

Included with

Learn more

5 modules

Gain insight into a topic and learn the fundamentals.

8 hours to complete

Flexible schedule

Learn at your own pace

5 modules

Gain insight into a topic and learn the fundamentals.

8 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Identify the sources of conflict and how to manage conflict effectively

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

There are 5 modules in this course

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

This course is intended for any business professional who encounters conflict in the workplace. In this course, you will identify the sources of conflict and how to manage conflict effectively. You will: • Recognize the impact of workplace conflict by identifying your personal reactions and developing a healthy attitude toward it. • Analyze conflict by assessing the situation and identifying its source. • Utilize effective communication techniques to manage conflict proactively. • Resolve conflict by evaluating approaches, determining the best solution, and implementing an action plan.

Module details

Whether you've been directly involved in a conflict or witnessed coworkers engaged in one, you've encountered conflict in your work environment. In this lesson, you will recognize the impact of conflict in the workplace. Recognizing how you're personally affected and that conflict can drive change helps you to be ready to respond to a conflict effectively, increasing your chances of achieving positive results.

What's included

5 plugins

In the previous lesson, you identified your own reaction to conflict and explored how to develop a healthy attitude toward conflict. Before you can resolve conflict, you have to identify its source and gather information about the specifics of the conflict. In this lesson, you will analyze the conflict.

What's included

4 plugins

In the previous lesson, you gained tools to analyze conflict in the workplace. To manage conflict effectively, you need to understand the techniques used when responding to conflict. In this lesson, you will utilize effective communication techniques to manage conflict in a proactive manner. Conflict can escalate and cause miscommunication and an increase in stress. Knowing how to respond effectively to conflict prevents conflict escalation, minimizes stress, and promotes effective problem-solving to implement change. By using active listening skills, paying attention to the tone of your voice, and being aware of your nonverbal communication, you can better manage conflict.

What's included

6 plugins

In the previous lesson, you dealt with conflict. Unmanaged, conflict can quickly get out of hand. In this lesson, you will resolve conflict by evaluating approaches, and determining and implementing the best solution. Conflict can quickly spiral out of control. An effective conflict resolution process will help you address any issues effectively and efficiently. When you evaluate, determine, and implement the best solution, you'll move forward in a manner that will benefit all of the involved parties.