Behind every clinician's login, mailbox, and device is a layer of tenant and identity infrastructure that Tier 1 technicians need to understand, and this course builds that foundation. It is tailored for learners who have completed Microsoft 365 Platform Support (LC 2) and are ready to move from end-user application support to clinical IT backends, with no prior cloud administration experience required.

You'll move beyond basic app support to the Microsoft 365 admin center, Microsoft Entra ID, and Azure backends. You'll practice provisioning users, mailboxes, and devices for clinical staff, navigating Entra ID to verify account status, check group memberships, and process routine password resets. You'll also apply shared responsibility models to healthcare workflows so you understand where Microsoft's responsibility ends and your organization's begins. By the end of the course, you'll become proficient in a practical skill healthcare IT teams rely on daily: using the Azure Service Health dashboard to identify outages, communicate status to affected end-users, and escalate unresolved local symptoms to Tier 2 engineering following standard warm-transfer procedures.