Duration: 6 months

10 hours per week

Format: 100% online

Learn at your own pace

Price: $39 per month

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Primary Language: English

Subtitles: English, Arabic, French

Empower yourself with a pathway to an in-demand career in IT

$50,800 Median IT Support salary in the US* ... 340,500 Open IT support roles in the US* ... 11% Projected 10 year job growth in the US*

Empower yourself with a pathway to an in-demand career in IT

Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. Upon completion, you can directly apply for jobs with Google and over 130 U.S. employers, including Walmart, Best Buy, and Astreya.

This program is ACE® approved—when you complete, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses.

Learn from industry leaders

Take courses designed by Google

Learn the job-relevant skills you’ll need to launch your career in IT.

Boost your portfolio

Showcase your new skills with portfolio projects that solve real-world problems.

Earn a career credential from Google

Get an industry-recognized certificate to enhance your resume.

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Energize your job search with Coursera Career Services

Get the resources you need for your career transition
Learn the latest in hiring trends
Get a head start in your job search with courses, guides, and webinars curated to the latest recruiting trends.
Get personalized interview training
Prepare for your interview with expert training, unlimited practice, and AI-based feedback.
Talk with recruiting experts and job seekers
Create connections and get your career-transition questions answered in an online forum.
Connect with top employers, including these:
GoogleCourseraTargetWalmartInfosysAccentureDeloitteSAPBayer T-MobileBetter.com LeidosSirius XMSnap

Hear directly from Alumni

Join Coursera's community of Google IT Support graduates

Preview the real-life projects you'll learn from

Showcase the skills you've learned with your portfolio when talking to recruiters

System Administration and IT Infrastructure Services

IT Security: Defense against the digital dark arts

Program description

Develop foundational IT Support skills required for an entry-level role.

Skills you will gain

  • Debugging
  • Encryption Algorithms and Techniques
  • Customer Service
  • Network Protocols
  • Cloud Computing
  • Binary Code
  • Customer Support
  • Linux
  • Troubleshooting
  • Domain Name System (DNS)
  • Ipv4
  • Network Model
  • Powershell
  • Linux File Systems
  • Command-Line Interface
  • Directory Service
  • Lightweight Directory Access Protocol (LDAP)
  • Backup
  • Cybersecurity
  • Wireless Security
  • Cryptography
  • Network Security


Through a mix of video lectures, quizzes, and hands-on labs, you’ll get introduced to troubleshooting, customer service, networking, operating systems, system administration, and security — foundational IT skills required for an entry-level role. You’ll hear from Googlers whose foundations in IT support, served as launchpads for their own careers. By dedicating less than 10 hours per week, you can complete the certificate in less than 6 months.

This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT— you’ll earn a dual credential when you complete both.

There are 5 Courses in this Professional Certificate


Course 1

Technical Support Fundamentals

78,815 ratings
20,505 reviews

Course 2

The Bits and Bytes of Computer Networking

28,609 ratings
6,621 reviews

Course 3

Operating Systems and You: Becoming a Power User

16,496 ratings
3,217 reviews

Course 4

System Administration and IT Infrastructure Services

14,196 ratings
2,723 reviews

Offered by



* Burning Glass: Labor Insight (Last 12 Months: Feb. 1, 2020 - Jan. 31, 2021)

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