The Microsoft 365 and Agent Administration Professional Certificate is designed for IT support specialists, helpdesk technicians, and junior systems administrators looking to transition into or expand their Microsoft 365 tenant administration responsibilities. You are likely comfortable with web-based dashboards and have a foundational grasp of cloud services, but you are ready to move beyond basic support and gain the technical proficiency required to manage enterprise-grade Microsoft 365 environments. It focuses on practical workflows rather than abstract theory, utilizing key environments like the M365, Exchange, and Power Platform admin centers, alongside Entra ID and Microsoft Purview. This program is built around real-world administrative tasks. By the end of this program, you will gain the expertise to configure core services, enforce robust security policies, manage data governance, and oversee the deployment of Copilot and Power Platform agents. You will graduate with the hands-on experience and professional portfolio evidence needed to support M365 environments with confidence, preparing you to move from helpdesk into junior M365 admin and identity/security roles.
Applied Learning Project
This series of projects prepares you for professional Microsoft 365 (M365) administration by tasking you with producing industry-standard documentation. Through these simulated engagements, you’ll apply technical skills to solve authentic, real-world problems.
You’ll synthesize provisioning and routing skills to create a structured handoff document, mirroring the professional reporting required of a junior administrator when completing a tenant onboarding project. You’ll evaluate identity and security configurations—including Zero-Trust, Conditional Access, and Secure Score—to produce an analysis report. This exercise emphasizes your role in identifying security risks for escalation to specialized teams. You’ll consolidate complex compliance tasks, such as DLP policy validation and audit log reviews, into a quarterly brief for stakeholders. These projects emphasize professional communication, audit readiness, and collaboration.
