Management Skills for International Business

This course is part of International Business Essentials Specialization

Instructor: David James

Access provided by ExxonMobil

32,824 already enrolled

4 modules

Gain insight into a topic and learn the fundamentals.

744 reviews

3 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

97%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

744 reviews

3 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

97%

Most learners liked this course

Skills you'll gain

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Assessments

8 assignments¹

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Taught in English

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This course is part of the International Business Essentials Specialization

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There are 4 modules in this course

This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect.

This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/. This course is endorsed by CMI

This week introduces the key responsibilities of managers, exploring how these differ from leadership, how performance and added value can be measured, and why managing change is essential. By the end, you’ll understand core managerial skills, recognise the distinction between managing and leading, and be familiar with how managers drive value and lead effective change.

What's included

21 videos11 readings4 assignments

21 videos Total 195 minutes

Course introduction 3 minutes
Key concept: an introduction to frameworks of management roles 2 minutes
Key concept: Mintzberg’s managerial roles and Fayol’s management principles 14 minutes
Key attributes for an effective manager 17 minutes
Key skills from the CMI | Interview with Paul Taylor 12 minutes
Key skills from CIMA | Interview with Andrew Harding 10 minutes
Decision making | Interview with Andrew Harding 5 minutes
Key management skills | Interview with Jan Cameron 10 minutes
Ashridge Framework in management styles 4 minutes
Case study: An introduction to management skills 1 minute
Case study: An example of management skills 6 minutes
Women in leadership | Interview with Mary Stiasny 16 minutes
Leadership| Interview with Claire Taylor 19 minutes
Case study: Interview with Stephen Hobbs | Key skills for leadership and management 13 minutes
Leadership vs management 12 minutes
Gary Yukl | Building expert power 10 minutes
Introduction | How to measure a manager's level of effectiveness 4 minutes
Case study: An introduction to the effectiveness of operational managers 2 minutes
Case study: The effectiveness of operational managers | Example 1 15 minutes
Case study: The effectiveness of operational managers | Example 2 18 minutes
Week 1 summary 3 minutes

11 readings Total 255 minutes

Course structure and navigation 10 minutes
Learn effectively this course 5 minutes
CMI | Henri Fayol 30 minutes
CMI | Henry Mintzberg 30 minutes
CMI | What attributes do I need? 30 minutes
The psychology of leadership 20 minutes
CMI | Understanding management and leadership styles 30 minutes
CMI | Adair's action-centred leadership 30 minutes
The six griefs of good leadership 20 minutes
7 Habits of remarkably effective leaders 20 minutes
CMI | Stephen Covey 30 minutes

4 assignments Total 65 minutes

End of week 1 quiz 30 minutes
Case study - what have you learned? 15 minutes
Case study - what have you learned? 10 minutes
Comparing leadership styles and planning your development areas 10 minutes

By the end of week two, learners will be able to understand and explain the main features and roles of a team, have an understanding of how to resource and develop a team, and how to achieve and measure optimum team delivery.

What's included

9 videos9 readings2 assignments1 peer review

9 videos Total 111 minutes

Week 2 Introduction 3 minutes
Key concept | Effective teamwork and Belbin's team roles 10 minutes
Case study | Workplace applications of Belbin's team roles 7 minutes
Case study: Interview with Stephen Hobbs | Building an effective team 15 minutes
Interview with Graham Chase | Teamworking 28 minutes
Interview with Jan Cameron | Building an effective team 13 minutes
Case study: Interview with Valentina Lorenzon | Collaborative relationships 10 minutes
Case study: Managing a team to optimum performance 23 minutes
Week 2 summary 4 minutes

9 readings Total 230 minutes

CMI | Belbin's team roles 30 minutes
CMI | Steps in successful team building 30 minutes
Three obstacles to shaping an effective team (and how to overcome them) 10 minutes
CMI | Tuckman's stages of team development 30 minutes
CMI | Lencioni's five dysfunctions of a team 30 minutes
CMI | Developing trust 30 minutes
CMI | 5 ways to bridge the trust gap between senior and middle management 30 minutes
CMI | How to use feedback to make your team perform like the All Blacks 30 minutes
Ted Talk | How to save the world (or at least yourself) from bad meetings 10 minutes

2 assignments Total 60 minutes

End of week 2 quiz 30 minutes
Belbin's team roles- which role do you fulfil? 30 minutes

1 peer review Total 60 minutes

The legend of Steve Jobs lives on 60 minutes

Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.

What's included

6 videos12 readings1 assignment

6 videos Total 40 minutes

Week 3 introduction 4 minutes
Key concept: Motivational theories | Introduction 8 minutes
Herzberg's motivation | Hygiene theory 8 minutes
McGregor's theory X and theory Y models 9 minutes
Adams' equity theory 7 minutes
Week 3 summary 4 minutes

12 readings Total 330 minutes

CMI | Herzberg and hygiene factors 30 minutes
CMI | McGregor's theory X, theory Y 30 minutes
Adams' equity theory 10 minutes
CMI | Maslow's hierarchy of needs 30 minutes
CMI | Vroom's expectancy theory 30 minutes
Further reading: Motivation 30 minutes
CMI | Motivate me, or I'm changing job 30 minutes
CMI | The Hawthorne experiments 30 minutes
Ten ways to kill your team's motivation by accident 20 minutes
CMI | Motivating your team 30 minutes
CMI | Motivating the demotivated 30 minutes
CMI | What highly engaged staff need from their managers 30 minutes

1 assignment Total 30 minutes

End of week 3 quiz 30 minutes

Discover how to communicate effectively in professional settings. This week covers key communication techniques, how to choose the right delivery channel, the role of verbal and non-verbal cues, and how to navigate the informal "grapevine" in the workplace.

What's included

15 videos7 readings1 assignment1 peer review

15 videos Total 154 minutes

Week 4 introduction 5 minutes
Interview with Graham Chase | Communication skills 15 minutes
Case study: communication strategy 17 minutes
Case study: Interview with Stephen Hobbs | Workplace communication 17 minutes
Case study: Interview with Michael Davis | The role of I.T. 13 minutes
Key concept | Verbal and non-verbal communication 1 minute
Verbal and Non-Verbal Communication 32 minutes
Key concept: Frameworks for managing change | Introduction 3 minutes
Key concept | Kurt Lewin's 3 step change management model 5 minutes
Key concept: Kotter's 8-step change model 11 minutes
Key concept | Kubler-Ross's 5-stage model 4 minutes
Case study: An introduction to the applications of the frameworks for managing change 6 minutes
Case study: Applications of the frameworks for managing change 10 minutes
Case study: Interview with Reetu Kansal | Key skills in managing change 12 minutes
Week 4 summary 4 minutes

7 readings Total 90 minutes

Kurt Lewin's change model 20 minutes
Kotter's 8-step change model 10 minutes
Hard and soft factors of change 10 minutes
Changing change management 20 minutes
Ted talk | 5 ways to lead in an era of constant change 10 minutes
Ackerman and Anderson 10 minutes
What makes an effective change agent? 10 minutes

1 assignment Total 30 minutes

End of week 4 quiz 30 minutes

1 peer review Total 60 minutes

Sir Alex Ferguson and motivation 60 minutes

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Instructor

Instructor ratings

(136 ratings)

David James

University of London

2 Courses 69,005 learners

Offered by

University of London

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Reviewed on Nov 19, 2020

Thanks soo much to my lecturer and the entire team that put this course together. It's an amazing experience. God bless you all.

Reviewed on Apr 1, 2023

Very informative and interactive course. Can really be helpful if you are transitioning into becoming a manager or are at senior managerial position and have to take key decisions.

Reviewed on Jul 4, 2018

I haven't clear why course 1 and 2 are separated. I think some topics are the same or strictly correlated.

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