Packt
Soft skills Specialization
Packt

Soft skills Specialization

Master Soft Skills for Workplace Success. Develop skills in assertive communication, conflict resolution, and stress management.

Access provided by Emirates Development Bank

Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Learn assertiveness techniques to communicate confidently in various professional scenarios.

  • Master communication skills like active listening, persuasion, and navigating difficult conversations.

  • Develop effective conflict resolution strategies to foster a positive, productive work environment.

  • Learn stress and time management techniques to enhance productivity and maintain well-being in the workplace.

Details to know

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Taught in English
Recently updated!

September 2025

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Specialization - 5 course series

Assertiveness Skills

Assertiveness Skills

Course 12 hours

What you'll learn

  • Master practical techniques to assert yourself in professional and personal situations.

  • Develop leadership traits that inspire confidence through assertiveness.

  • Navigate negativity and aggression with assertive, positive responses.

  • Communicate assertively as a shy or introverted individual without compromising comfort.

Skills you'll gain

Category: Assertiveness
Category: Communication
Category: Negotiation
Category: Leadership
Category: Empathy
Category: Leadership Development
Category: Empowerment
Category: Professional Development
Category: Decision Making
Category: Influencing
Category: Conflict Management
Category: Verbal Communication Skills
Communication Skills

Communication Skills

Course 23 hours

What you'll learn

  • Master active listening and verbal/non-verbal communication techniques

  • Identify and adapt to diverse decision-making and motivational styles

  • Enhance written communication for formal and informal contexts

Skills you'll gain

Category: Communication
Category: Decision Making
Category: Writing
Category: Verbal Communication Skills
Category: Collaboration
Category: Empathy
Category: Persuasive Communication
Category: Influencing
Category: Business Writing
Category: Communication Strategies
Category: Motivational Skills
Category: Interpersonal Communications
Managing Conflict

Managing Conflict

Course 32 hours

What you'll learn

  • Develop essential skills for handling conflict calmly and effectively

  • Apply proven techniques to resolve workplace disputes while maintaining relationships

  • Understand and evaluate the five methods of conflict resolution using the Thomas-Kilmann model

Skills you'll gain

Category: Conflict Management
Category: Mediation
Category: Collaboration
Category: Negotiation
Category: Teamwork
Category: Active Listening
Category: Interpersonal Communications
Category: Accountability
Category: De-escalation Techniques
Category: Empathy
Category: Leadership
Category: Emotional Intelligence
Feedback Skills

Feedback Skills

Course 42 hours

What you'll learn

  • Deliver negative feedback constructively to drive growth and collaboration

  • Understand emotional responses to feedback and navigate them effectively

  • Employ feedback techniques that inspire motivation and improvement

  • Implement feedback mechanisms to monitor progress and enhance outcomes

Skills you'll gain

Category: Constructive Feedback
Category: Emotional Intelligence
Category: Performance Management
Category: Tactfulness
Category: Personal Development
Category: Collaboration
Category: Business Communication
Category: Growth Mindedness
Category: Empathy
Category: Communication
Category: Interpersonal Communications
Category: Social Skills
Managing Time and Stress

Managing Time and Stress

Course 53 hours

What you'll learn

  • Master techniques for managing stress and enhancing workplace resilience.

  • Implement time management strategies to improve productivity and balance.

  • Recognize stress warning signs and adapt effective coping mechanisms.

  • Set achievable goals and identify time-stealers to optimize efficiency.

Skills you'll gain

Category: Goal Setting
Category: Time Management
Category: Health And Safety Standards
Category: Stress Management
Category: Resilience
Category: Self-Awareness
Category: Organizational Skills
Category: Prioritization
Category: Mental Health
Category: Productivity
Category: Personal Development
Category: Professional Development

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Instructor

Packt - Course Instructors
Packt
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