We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.

In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.

In this final module, you will bring together everything from Courses 1 and 2 to define your personal coaching philosophy. You’ll reflect on the purpose behind your coaching, clarify what coaching means to you, and create a concise mission or purpose statement for your team. You’ll also identify key performance indicators (KPIs) for roles within your organization to support clarity and accountability. By the end of the module, you will have a clear, practical framework for how you lead, coach, and set expectations.