Working as a Scrum Master

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Instructors: SkillUp

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10,162 already enrolled

5 modules

Gain insight into a topic and learn the fundamentals.

95 reviews

Intermediate level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

97%

Most learners liked this course

5 modules

Gain insight into a topic and learn the fundamentals.

95 reviews

Intermediate level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

97%

Most learners liked this course

What you'll learn

Identify the Scrum Process flow and the various artifacts required at different phases of the process flow and create Scrum Personas.
Develop a Working Agreement to foster a collaborative environment for your team members.
Develop a retrospective for a given scenario and use coaching techniques to resolve a dysfunctional team.
Develop a Product Vision and goals and collaborate with the Product Owner to refine a Backlog.

Skills you'll gain

Details to know

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Assessments

13 assignments¹

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Taught in English

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There are 5 modules in this course

With the evolving trends, it’s become essential for project management in all development spheres to take on a new avatar. Organizations are looking forward to more efficient ways to manage their development projects. Agile and Scrum methodologies have to some extent met the changing needs of the management environment.

Whether you are new to Agile methodologies or seek to enhance your project management skills, this course will equip you with the knowledge and tools needed to excel as a Scrum Master. The course will provide a deeper insight into the essential aspects of being a Scrum Master. You will be able to compare Scrum with traditional project management methods and will gain a better understanding of why Scrum is a game-changer in today's dynamic business landscape. You will get various opportunities through real life scenarios to apply the skills and attributes of a Scrum Master. Through hands-on practice and real-life scenarios, you'll develop your abilities to navigate challenges, foster collaboration, and drive successful project outcomes. Although this course is meant for learners who are already project managers, it is not mandatory for them to have project management experience. With engaging video content, expert viewpoints, and interactive exercises, you'll find yourself immersed in the world of Scrum. The final assessment is designed to enable the learner to develop an understanding of the criteria for certification as an Advanced Certified Scrum Master (A-CSM). Gain the confidence and experience you need to ace those tests and prove your expertise as a Scrum Master.

This module is divided into two lessons. The first lesson will introduce you to what a Scrum Master does and their responsibilities. You will gain an understanding of the role and what makes it unique. By the end of the first lesson, you should be able to articulate how this role differs from others in the Scrum Methodology and how this job may differ depending on the organization’s needs. Since leadership is a key component in Scrum, the second lesson will cover how you can set yourself up for success in this role and the skills and traits to accomplish this. In addition, you will perform hands-on activities to reiterate your learning on Scrum process and will create personas for different scenarios.

What's included

9 videos8 readings3 assignments3 plugins

9 videos Total 48 minutes

Course Introduction 7 minutes
Scrum Process and Artifacts 7 minutes
The Role of the Scrum Master 5 minutes
The Job Description of a Scrum Master 5 minutes
Expert Viewpoints: What Does a Scrum Master Do? 4 minutes
Comparing Scrum Values to Project Management Methodologies 6 minutes
Keys to Success: Skills, Attributes, and Personality Traits Essential to Scrum Master Success 5 minutes
Scrum Master Defined 4 minutes
Introduction to Personas 6 minutes

8 readings Total 44 minutes

Course Introduction and Objectives 10 minutes
How to make the most of this course 4 minutes
Module Introduction and Key Takeaways 3 minutes
Detailed Review of Scrum Artifacts 5 minutes
Key Players in the Scrum Process 5 minutes
Key leadership Traits essential to Scrum Master Success 5 minutes
Module 1 Summary: Scrum and Scrum Master Basics 2 minutes
Module 1 Glossary: Scrum and Scrum Master Basics 10 minutes

3 assignments Total 50 minutes

Module 1 Graded Quiz: Scrum and Scrum Master Basics 30 minutes
Module 1 Practice Quiz : Scrum Master Basics 10 minutes
Module 1 Practice Quiz : Scrum Master Defined 10 minutes

3 plugins Total 60 minutes

Overview of Scrum Master Career 15 minutes
Hands-on Lab: Defining the Scrum Process and Scrum Personas: Task 1 30 minutes
Hands-on Lab: Defining the Scrum Process and Scrum Personas: Task 2 15 minutes

Module 2 has two lessons that cover key aspects of the Scrum Master role. Lesson one focuses on stakeholder management and the Scrum Master's role as a facilitator, along with creating a working agreement. Lesson two explores maximizing influence with the team, emphasizing the Scrum Master's role as a coach. The module provides practical tools and techniques for effective team management, stakeholder handling, and maintaining team focus during Sprints.

What's included

9 videos5 readings3 assignments2 plugins

9 videos Total 54 minutes

Managing Stakeholders 4 minutes
Engaging Stakeholders 5 minutes
Expert Viewpoints: Scrum Master as a Leader 7 minutes
Working Agreement 7 minutes
Managing the Daily Stand-up Meeting 5 minutes
Focusing the Team 7 minutes
Scrum Master as a Coach 6 minutes
Expert Viewpoints: The Scrum Master as a Facilitator 7 minutes
The Sprint Retrospective 6 minutes

5 readings Total 35 minutes

Module Introduction and Takeaways 3 minutes
Analyzing Situational Facilitation Techniques to Maximize Collaboration and Various Coaching Techniques 10 minutes
Acceptance Criteria and the Concept of “Done” 10 minutes
Module 2 Summary: Scrum Master as a Facilitator and a Coach 2 minutes
Reading: Module 2 Glossary: Scrum Master as a Facilitator and a Coach 10 minutes

3 assignments Total 50 minutes

Module 2 Graded Quiz: Scrum Master as a Facilitator and a Coach 30 minutes
Module 2 Practice Quiz: Scrum Master as a Facilitator and Coach 10 minutes
Module 2 Practice Quiz: Scrum Master as Coach 10 minutes

2 plugins Total 90 minutes

Hands-on Lab: Develop a Working Agreement 45 minutes
Hands-on Lab: Analyze a Scenario: Developing a Retrospective 45 minutes

Module three focuses on the role of the Scrum Master in facilitating team growth through coaching, inspiring collaboration and creativity, leading by example, and protecting the team from distractions and roadblocks. The first lesson will cover the Servant Leadership concept, and the second lesson will elucidate some ideas around collaboration and working with the Product Owner.

What's included

9 videos3 readings3 assignments2 plugins

9 videos Total 51 minutes

Servant Leadership 6 minutes
Define Qualities of a Self-Organized Team and Techniques to Achieve Team Maturity 6 minutes
Expert Viewpoints: Scrum Master as a Coach 6 minutes
Development Models to Improve Team Effectiveness and Continuous Improvement 8 minutes
Scrum Master and the Product Owner Collaboration 4 minutes
Expert Viewpoints: Servant Leadership 7 minutes
Develop a Product Vision and Determine Product Goals 5 minutes
Collaborating with the Product Owner to refine the backlog 3 minutes
Refining the Backlog 6 minutes

3 readings Total 23 minutes

Module 3 Introduction and Key Takeaways 3 minutes
Reading: Module 3 Summary: Leadership: Scrum Master as a Servant Leader 10 minutes
Reading: Module 3 Glossary: Leadership: Scrum Master as a Servant Leader 10 minutes

3 assignments Total 50 minutes

Module 3 Graded Quiz: Leadership: Scrum Master as a Servant Leader 30 minutes
Module 3 Practice Quiz: Servant Leadership 10 minutes
Module 3 Practice Quiz: Product Owner Collaboration 10 minutes

2 plugins Total 60 minutes

Hands-On Lab: Getting a Dysfunctional Team Back on Track 30 minutes
Hands-on Lab: Review a Scenario. Create a Product Vision 30 minutes

In Module 4, you will learn how to handle change and address organizational impediments in product development effectively. Gain skills to overcome impediments and use the Force Field Analysis Methodology for problem-solving. Learn to manage conflicts, maintain team focus, and handle dependencies. Develop the ability to recognize, evaluate, and respond to team interactions as a Scrum Master. Finally, understand common change models. Hands-on activities will reinforce the lessons' concepts.

What's included

8 videos4 readings3 assignments2 plugins

8 videos Total 43 minutes

Identifying Organizational Impediments 6 minutes
Dealing with Difficult Stakeholders 5 minutes
Expert Viewpoints: Product Owner Collaboration 6 minutes
Using the Force Field Analysis Tool 6 minutes
Conflict and the Team 6 minutes
Expert Viewpoints: Managing Complexity and Change 5 minutes
Recognizing Dependencies 6 minutes
Navigating Change 4 minutes

4 readings Total 33 minutes

Module Introduction and Key Takeaways 3 minutes
Evaluating and Responding to Team Interactions 10 minutes
Module 4 Summary: Navigating Complexity and Change 10 minutes
Reading: Module 4 Glossary: Navigating Complexity and Change 10 minutes

3 assignments Total 50 minutes

Module 4 Graded Quiz: Navigating Complexity and Change 30 minutes
Module 4 Practice Quiz: Identify and Overcome Impediments 10 minutes
Module 4 Practice Quiz: Dealing with Conflict 10 minutes

2 plugins Total 60 minutes

Hands-on Lab: Read a Scenario. Develop a Force Field Analysis 30 minutes
Hands-on Lab: Review a Scenario. Apply Change Models to Address the Change Factors 30 minutes

In this module, you review the previous modules. You cover the flow of the Scrum Process, including essential steps such as Product Backlog refinement, Sprint Planning, Daily Scrums, Sprint Review, and Sprint Retrospective. In addition, you attempt a final project in which you perform a Retrospective and suggest the one big change. Additionally, this module delves into three popular Agile and Scrum certifications: Certified Scrum Master (CSM), Disciplined Agile Scrum Master (DASM), and Agile Certified Practitioner (ACP). If you haven't taken this module as part of the IBM IT Project Manager PC or the IBM IT Scrum Master PC, we encourage you to enroll in the recommended course, Introduction to Agile Development and Scrum. Your feedback is highly valuable to us, so we encourage you to rate the course and provide a review to help us enhance our content. Once again, we thank you for taking this course, and we wish you the best in applying your new knowledge and skills.

What's included

3 videos5 readings1 assignment1 peer review5 plugins

3 videos Total 21 minutes

The Path to Certification PMI-ACP, PMI-DASM, and CSM 6 minutes
Expert Viewpoints: Advice for Aspiring Scrum Masters 6 minutes
Expert Viewpoints: Scrum Master Job Environment 8 minutes

5 readings Total 42 minutes

Review of Previous Modules and the Scrum Process 10 minutes
The Path to Certification: PMI-ACP, DASM, and A-CSM Certification Exam 10 minutes
Glossary of Terms 10 minutes
Congratulations and Next Steps 10 minutes
Thanks from the Course Team 2 minutes

1 assignment Total 60 minutes

Final Graded Exam 60 minutes

1 peer review Total 60 minutes

Final Project: Submission and Peer Review 60 minutes

5 plugins Total 82 minutes

Final Project: The Big Picture: Putting it All Together 2 minutes
Final Project Scenario 5 minutes
Hands-on Lab: Health of the Project 45 minutes
Hands-on Lab: Recommendations 10 minutes
Hands-on Lab: Retrospective 20 minutes

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Instructors

Instructor ratings

(20 ratings)

SkillUp

128 Courses 435,858 learners

Matt Versdahl

SkillUp

2 Courses 147,809 learners

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SkillUp

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Showing 3 of 95

Reviewed on Mar 31, 2024

Please kindly review my assignment and graded to achieve my goal

Reviewed on Dec 31, 2023

You can interpret the scenario at the end of the course up to 11. Peer review is ok. But would like to have an expert solution at the end (to verify or to debunk my analysis).

Reviewed on Sep 15, 2025

The course was well organized, easy to follow, and concepts were very well explained. As an Entry Level Scrum Master this is very much needed. Thank you!

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