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  • Skills you'll gain: Databases, Relational Databases, Project Schedules, Milestones (Project Management), Database Software, Calendar Management, Project Management, Content Management Systems, Client Support, Process Management, Project Documentation, Document Management, Process Improvement and Optimization, User Accounts

  • Skills you'll gain: Customer Retention, Customer Analysis, Business Metrics, Data Analysis, Performance Metric, Customer Insights, Analysis, Performance Measurement, Trend Analysis, Benchmarking, Key Performance Indicators (KPIs), Pareto Chart, Descriptive Analytics, Root Cause Analysis, Consumer Behaviour

  • Skills you'll gain: Rapport Building, Selling Techniques, Customer Engagement, Trustworthiness, Consultative Selling, Greeting Customers, Relationship Building, Verbal Communication Skills, Client Support, Relationship Management, Sales Support, Business Communication

  • Skills you'll gain: Timelines, Project Schedules, Database Design, Workflow Management, Milestones (Project Management), Project Management Software, Database Software, Databases, Relational Databases, Database Management, Client Services, Productivity Software, Project Management, Client Support, Process Management, Collaborative Software, Project Documentation, Process Improvement and Optimization

  • Skills you'll gain: Employee Onboarding, Recruitment, Talent Pipelining, Full Cycle Recruitment, Recruitment Strategies, Talent Acquisition, New Hire Orientations, Talent Recruitment, Closing (Sales), Talent Sourcing, Talent Management, Capacity Planning, Decision Intelligence, Human Resources Management and Planning, Diversity Awareness, Drive Engagement, Strategic Sourcing, Negotiation, Decision Making, Stakeholder Management

  • Skills you'll gain: Journey Mapping, Business Transformation, SAP S/4HANA, Project Design, Technology Solutions, Relationship Building, Software As A Service, Consultative Approaches, Enterprise Architecture, ABAP RESTful Programming Model (RAP), Solution Architecture, Enterprise Resource Planning, System Design and Implementation, Project Implementation, Project Closure, Test Planning, Company, Product, and Service Knowledge, Requirements Analysis, Stakeholder Communications, Project Management

What brings you to Coursera today?

  • Fundação Instituto de Administração

    Skills you'll gain: Customer Success Management, Customer Relationship Building, Rapport Building, Relationship Building, Customer Advocacy, Agile Methodology, Customer Engagement, Customer experience strategy (CX), Customer Relationship Management, Customer Analysis, Journey Mapping, Consultative Approaches, Customer Insights, Customer experience improvement, Market Analysis, Software As A Service, Relationship Management, Customer Retention, Market Opportunities, Business Modeling

  • Automatic Data Processing, Inc. (ADP)

    Skills you'll gain: Employee Onboarding, Employee Retention, Talent Acquisition, Employee Engagement, New Hire Orientations, Continuous Improvement Process, Process Development, Process Improvement, Relationship Building, Performance Metric, Employee Performance Management, Drive Engagement, Performance Management, Goal Setting, Internal Communications, Communication, Leadership Development

  • Skills you'll gain: Microsoft Intune (Mobile Device Management Software), Endpoint Security, Microsoft Windows, Authentications, Application Deployment, Operating System Administration, Cyber Security Policies, Azure Active Directory, Group Policy, Enterprise Application Management, Identity and Access Management, Cloud Applications, Enterprise Security, Mobile Security, Endpoint Detection and Response, System Configuration, Security Management, User Provisioning, Android (Operating System), Patch Management

  • Skills you'll gain: Talent Acquisition, Applicant Tracking Systems, Full Cycle Recruitment, Employee Onboarding, Recruitment Strategies, New Hire Orientations, Recruitment, Interviewing Skills, Talent Sourcing, Job Analysis, Human Resources, HR Tech, Labor Compliance, Law, Regulation, and Compliance, Record Keeping

  • Skills you'll gain: Employee Onboarding, New Hire Orientations, Drive Engagement, Constructive Feedback, Continuous Improvement Process, Knowledge Transfer, Process Improvement, Diversity and Inclusion, Personalized Service, Telecommuting, Performance Metric, Experience Design, Workplace inclusivity, Diversity Equity and Inclusion Initiatives, Goal Setting, Expectation Management, Relationship Building, Document Management

  • Skills you'll gain: B2B Sales, Stakeholder Engagement, Overcoming Objections, Solution Sales Engineering, Stakeholder Management, Closing (Sales), Price Negotiation, Negotiation, Sales Management, Sales Presentation, Solution Selling, Active Listening, Sales Operations, Stakeholder Communications, Persuasive Communication, Strategic Partnership, Sales, Proposal Development, Customer and Client Support, Customer Communications Management