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Arizona State University
Skills you'll gain: Empathy, Compassion, Empathy & Emotional Intelligence, Emotional Intelligence, Self-Awareness, Recognizing Others, Personal Development, Active Listening, Leadership, Mindfulness, Meditation & Breathwork

Skills you'll gain: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence

Skills you'll gain: Active Listening, Non-Verbal Communication, Empathy, Compassion, Empathy & Emotional Intelligence, Emotional Intelligence, Selling Techniques, General Sales Practices, Rapport Building, Interpersonal Communications, Communication Strategies, Consumer Behaviour, Decision Making

Skills you'll gain: Empathy & Emotional Intelligence, Emotional Intelligence, Conflict Management, Social Skills, Empathy, Leadership Development, Personal Development, Leadership, Self-Awareness, Professional Development, Adaptability, Compassion, Relationship Building, Leadership Studies, Recognizing Others, Teamwork, Team Building, Communication Strategies, Communication

University of California, Santa Cruz
Skills you'll gain: Responsible AI, Data Ethics, AI literacy, Artificial Intelligence, Artificial Neural Networks, Ethical Standards And Conduct, Machine Learning Methods, Network Model, Deep Learning, Machine Learning, Generative Model Architectures, Empathy & Emotional Intelligence, Law, Regulation, and Compliance, Policy Development

Arizona State University
Skills you'll gain: Empathy, Tenacity, Positivity, Growth Mindedness, Optimism, Stress Management, Smart Goals, Resilience, Compassion, Empathy & Emotional Intelligence, Goal Setting, Overcoming Obstacles, Emotional Intelligence, Empowerment, Time Management, Persistence, Adaptability, Self-Awareness, Recognizing Others, Personal Development
What brings you to Coursera today?

Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

University of Michigan
Skills you'll gain: Non-Verbal Communication, Empathy & Emotional Intelligence, Mentorship, Emotional Intelligence, Personal Development, Self-Awareness, Interpersonal Communications, Social Skills, Team Collaboration, Coaching, Empathy, Resilience, Leadership, Teamwork, Professionalism, Initiative and Leadership

Yale University
Skills you'll gain: Psychology, Ethical Standards And Conduct, Cultural Diversity, Social Sciences, Sociology, Empathy & Emotional Intelligence, Political Sciences, Diversity Awareness, Child Development, Science and Research

University of Illinois Urbana-Champaign
Skills you'll gain: Internal Auditing, Enterprise Risk Management (ERM), Data Visualization, Risk Analysis, Tableau Software, Data Presentation, Auditors Report, Internal Communications, Persuasive Communication, Data-Driven Decision-Making, Continuous Improvement Process, Data Analysis, Data Literacy, Cybersecurity, Empathy & Emotional Intelligence, Influencing, Stakeholder Management, Stakeholder Analysis, Diversity Equity and Inclusion Initiatives, Governance Risk Management and Compliance

Skills you'll gain: Empathy, Workplace inclusivity, Active Listening, Compassion, Empathy & Emotional Intelligence, Recognizing Others, Emotional Intelligence, Diversity and Inclusion, Leadership, Employee Engagement, People Management, Conflict Management, Team Management, Self-Awareness, Professional Development, Employee Retention, Constructive Feedback, Innovation, Communication, Change Management

Arizona State University
Skills you'll gain: Empathy, Emotional Intelligence, Active Listening, Empathy & Emotional Intelligence, Compassion, Personal Development, Recognizing Others, Self-Awareness, Verbal Communication Skills, Interpersonal Communications, Relationship Building, Mindfulness, Resilience, Leadership, Conflict Management