All Results

  • Skills you'll gain: Digital Transformation, Agile Product Development, Market Trend, Business Transformation, Operational Efficiency, Strategic Thinking, Customer Insights, Customer experience strategy (CX), Innovation, Market Opportunities, Business Strategy, Customer Engagement, Technology Strategies, New Product Development, Business Modeling, Competitive Intelligence, Organizational Change, Customer experience improvement, Competitive Analysis, Customer Analysis

  • Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Organizational Development, Team Management, Leadership and Management, Stakeholder Engagement, Organizational Leadership, Culture Transformation, Team Building, Service Management, Innovation, Team Leadership, Service Design, Service Improvement, Healthcare Project Management, Process Management, Process Design, Leadership

  • Skills you'll gain: Cross-Functional Team Leadership, Executive Presence, Matrix Management, Team Performance Management, Cross-Functional Collaboration, Performance Management, Key Performance Indicators (KPIs), Performance Measurement, Crisis Management, Team Building, Project Management, Leadership, Employee Coaching, Influencing, Leadership Development, Team Management, Stakeholder Management, Organizational Development, Strategic Communication, Change Management

  • Tecnológico de Monterrey

    Skills you'll gain: Design Thinking, Innovation, Business Modeling, Creative Problem-Solving, Entrepreneurship, Corporate Strategy, Ideation, Lean Methodologies, Creative Thinking, New Product Development, Open Mindset, Cognitive flexibility, Business Architecture, Creativity, Storytelling, Team Management, Business Strategies, Organizational Strategy, Process Design, Organizational Development

  • Copenhagen Business School

    Skills you'll gain: Business Strategy, Business Planning, Case Studies, Strategic Decision-Making, Strategic Thinking, Plan Execution, Goal Setting, Resource Management, Corporate Strategy, Organizational Strategy, Peer Review, Competitive Analysis, Strategic Planning, Innovation, Organizational Structure, Smart Goals, Project Implementation, Decision Making, Risk Mitigation, Business Strategies

  • Skills you'll gain: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Organizational Change, Customer experience improvement, Strategic Planning, Culture Transformation, Public Administration, Organizational Strategy, Social and Human Services, Public Policies, Case Studies, Strategic Thinking, Technology Strategies, Digital Transformation, Self Service Technologies, Technology Solutions

What brings you to Coursera today?

  • Skills you'll gain: Service Level, Service Level Agreement, Operations, Operational Efficiency, Service Management, Operations Management, Operational Analysis, Customer experience improvement, Process Optimization, Data Entry, Performance Analysis, Performance Measurement, Data Validation, Business Metrics, Customer Relationship Management, Data Quality, Workflow Management, Data Processing, Data Management, Data Analysis

  • Skills you'll gain: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, Practice Management, IT Management, Continuous Improvement Process, Process Management, Technical Services, Business Management, Stakeholder Management, Governance, Innovation, Value Propositions, Stakeholder Engagement

  • Skills you'll gain: Innovation, Design Thinking, Intellectual Property, Ideation, Organizational Strategy, Business Strategies, Culture Transformation, Process Management, Strategic Partnership, Business Strategy, Open Mindset, Business Process, Collaboration

  • University of Illinois Urbana-Champaign

    Skills you'll gain: Entrepreneurship, Strategic Decision-Making, Innovation, Creativity, Team Management, Creative Problem-Solving, Ideation, Technology Strategies, Creative Thinking, Business Modeling, Engineering Management, Strategic Thinking, Collaboration, People Management, Business Planning, Team Collaboration, Decision Making, Strategic Planning, New Product Development, New Business Development

  • Skills you'll gain: Change Management, Organizational Change, Management Training And Development, Leadership and Management, Storytelling, Business Transformation, Culture Transformation, Drive Engagement, Organizational Leadership, Stakeholder Communications, Empathy, Stakeholder Engagement, Communication, Digital Transformation, Team Motivation, Sustainable Systems, Resilience, Communication Strategies

  • Skills you'll gain: Social Impact, Design Thinking, Initiative and Leadership, Organizational Leadership, Innovation, Strategic Planning, Community Development, Sustainable Development, Human Centered Design, Research and Design, Project Design, Growth Strategies, Risk Management, Stakeholder Engagement, Research, Quality Assurance