Results for "service quality certificate"

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Practice Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Business Relationship Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework

Skills you'll gain: Test Driven Development (TDD), Unit Testing, Test Planning, Debugging, Browser Compatibility, Performance Testing, Security Testing, Software Testing, System Testing, Test Script Development, Behavior-Driven Development, API Testing, Code Coverage, Integration Testing, Development Testing, Test Case, Test Automation, Continuous Delivery, Software Development Tools, Site Reliability Engineering

Kennesaw State University
Skills you'll gain: Statistical Process Controls, Statistical Hypothesis Testing, Process Capability, Team Management, Team Performance Management, Quality Improvement, Root Cause Analysis, Six Sigma Methodology, Lean Six Sigma, Lean Methodologies, Team Building, Exploratory Data Analysis, Process Improvement, Quality Control, Probability & Statistics, Probability Distribution, Process Improvement and Optimization, Statistical Methods, Process Analysis, Data Literacy

Microsoft
Skills you'll gain: Software Testing, Software Quality Assurance, Test Script Development, Test Automation, Acceptance Testing, Test Tools, Test Case, System Testing, Test Planning, Functional Testing, Quality Assurance, Issue Tracking, Test Data, Performance Stress Testing, Browser Compatibility, User Acceptance Testing (UAT), Quality Assurance and Control, Quality Assessment, Interviewing Skills, Quality Management Systems

Microsoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Constructive Feedback, Customer Analysis, Customer Relationship Building, Dashboard Creation, Service Level, Service Level Agreement, Storytelling, Customer Service, Responsible AI

British Standards Institution
Skills you'll gain: Patient Safety, Quality Management Systems, Governance, Quality Assessment, Quality Management, Quality Improvement, Performance Measurement, Patient-centered Care, Audit Planning, Risk Management, Quality Monitoring, Corrective and Preventive Action (CAPA), Health Systems, Health Care Administration, Occupational Safety And Health, Medical Records, Health Care, Patient Treatment, Public Health, Public Health and Disease Prevention
What brings you to Coursera today?

Madecraft
Skills you'll gain: Customer Service, Customer Complaint Resolution, Campaign Planning, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Assertiveness, Personalized Service, Customer Engagement, Customer Retention, Experimentation, De-escalation Techniques, Customer Relationship Management, Customer Insights, Leadership and Management, Conflict Management, Team Leadership, Active Listening

Skills you'll gain: Earned Value Management, ISO 9000 Series, Governance Risk Management and Compliance, Quality Management Systems, Quality Management, Continuous Improvement Process, Quality Improvement, Performance Improvement, Project Risk Management, Program Implementation, Process Improvement, Culture Transformation, Audit Planning, Project Performance, Risk Management, Continuous Quality Improvement (CQI), Cost Management, Project Controls, Quality Control, Project Management

Keller Williams
Skills you'll gain: Lead Generation, Administrative Support, Real Estate, Office Management, Administration, Real Estate Sales, Value Propositions, Office Procedures, Property and Real Estate, Sales Process, Customer Relationship Building, Database Management, Sales Development, Prospecting and Qualification, Business Administration, Real Estate Transactions, Customer Acquisition Management, Contract Negotiation, Interpersonal Communications, Goal Setting

Imperial College London
Skills you'll gain: Continuous Quality Improvement (CQI), Qualitative Research, Public Health, Healthcare Project Management, Patient Safety, Health Systems, Clinical Leadership, Patient-centered Care, Community Health, Health Care, Quantitative Research, Geographic Information Systems, Health Policy, Research Design, Program Evaluation, Leadership, Data Collection, Scientific Methods, Data-Driven Decision-Making, Geospatial Mapping

Board Infinity
Skills you'll gain: Test Automation, Performance Testing, Software Quality Assurance, White-Box Testing, API Testing, Test Script Development, AI Security, Performance Stress Testing, Regression Testing, Software Quality (SQA/SQC), AI Integrations, Code Review, Scalability, Automation, Code Coverage, Software Technical Review, DevOps, Collaborative Software, Security Testing, Waterfall Methodology

Skills you'll gain: Statistical Process Controls, Kaizen Methodology, Customer Relationship Management, Six Sigma Methodology, Quality Management, Lean Methodologies, Quality Monitoring, Continuous Quality Improvement (CQI), Quality Management Systems, Continuous Improvement Process, Operational Excellence, Quality Improvement, Process Improvement, Lean Six Sigma, Customer experience strategy (CX), Quality Control, Supplier Quality Management, Production Management, Product Quality (QA/QC), Change Management