Coursera

Technology & Software Sales Fundamentals Specialization

3 days left! Save on skills that make you shine with 40% off 3 months of Coursera Plus. Save now

Coursera

Technology & Software Sales Fundamentals Specialization

Build Skills in Tech and Software Sales.

Learn to sell technology products, manage accounts, and leverage AI for client engagement.

Fatimata Hane
Starweaver
Karlis Zars

Instructors: Fatimata Hane

1,839 already enrolled

Included with Coursera Plus

Get in-depth knowledge of a subject

from 513 reviews of courses in this program

Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject

from 513 reviews of courses in this program

Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply fundamental and consultative selling techniques to engage prospects, overcome objections, and close technology sales.

  • Develop strategic account and territory management plans using market analysis and CRM tools.

  • Leverage generative AI and predictive analytics to personalize client engagement and automate sales workflows.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

January 2026

91% of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Coursera

Specialization - 6 course series

What you'll learn

  • Analyze the sales process and its alignment with the buyer's journey.

  • Demonstrate effective cold calling techniques using social media, telephone, and email.

  • Apply listening and questioning skills to discover customer needs and build rapport.

  • Master strategies for overcoming objections and maintaining momentum in sales conversations.

Skills you'll gain

Category: Closing (Sales)
Category: Selling Techniques
Category: Overcoming Objections
Category: Phone Sales
Category: Active Listening
Category: Outbound Calls
Category: Cold Calling
Category: Customer Relationship Building
Category: General Sales Practices
Category: Lead Generation
Category: Sales Presentations
Category: Sales
Category: Customer Insights
Category: Customer Engagement
Category: Communication Strategies
Category: Sales Process
Category: Rapport Building
Category: Sales Strategy
 Introduction to Tech Sales

Introduction to Tech Sales

Course 2, 3 hours

What you'll learn

  • Master the fundamentals of calculating and articulating the return on investment (ROI) for technology products.

  • Learn to collaborate with customers to create tailored, mutually beneficial solutions.

  • Develop strategies to build and maintain customer relationships based on value rather than price.

  • Become adept at shifting sales conversations from price to the value proposition of technology products.

Skills you'll gain

Category: Return On Investment
Category: Customer Advocacy
Category: Consumer Behaviour
Category: Customer Relationship Management
Category: Stakeholder Engagement
Category: Customer Relationship Building
Category: Technical Sales
Category: Value Propositions
Category: Sales Strategy
Category: Specialized Sales
Category: Customer Engagement
Category: Solution Selling
Category: Sales
Category: Sales Process
Category: Consultative Approaches
Software Sales

Software Sales

Course 3, 2 hours

What you'll learn

  • Explain the fundamentals of the software market.

  • Develop and implement effective sales strategies.

  • Demonstrate essential sales techniques and establish lasting customer relationships.

Skills you'll gain

Category: Value Propositions
Category: Sales Strategy
Category: Technical Sales
Category: Sales Process
Category: Customer Relationship Management
Category: Company, Product, and Service Knowledge
Category: Customer Analysis
Category: Market Analysis
Category: Selling Techniques
Category: Customer Engagement
Category: General Sales Practices
Category: Sales
Category: Customer Relationship Building
Category: Sales Presentation
Category: Market Opportunities
Category: Sales Development
Category: Market Dynamics
Category: Customer Communications Management
Category: Specialized Sales
B2B and Territory Sales Strategies and Techniques

B2B and Territory Sales Strategies and Techniques

Course 4, 3 hours

What you'll learn

  • Gain the ability to analyze market data and geographic information to segment territories strategically.

  • Develop skills in applying advanced sales methodologies, specifically in B2B environments.

  • Learn to conduct thorough assessments of client needs through direct interaction, observation, and the use of analytical tools.

  • Acquire proficiency in using modern CRM software and analytics platforms.

Skills you'll gain

Category: Sales Strategy
Category: Sales Territory Management
Category: Consultative Selling
Category: Customer Relationship Management (CRM) Software
Category: Negotiation
Category: Sales Management
Category: Customer Relationship Management
Category: Sales
Category: Market Analysis
Category: Selling Techniques
Category: Regional Sales
Category: Sales Process
Category: Market Intelligence
Category: Competitive Intelligence
Category: Closing (Sales)
Category: B2B Sales
How to Develop an Account Strategy

How to Develop an Account Strategy

Course 5, 2 hours

What you'll learn

Skills you'll gain

Category: Account Strategy
Category: Data-Driven Decision-Making
Category: Customer Relationship Management
Category: Growth Strategies
Category: Customer Service
Category: Customer Engagement
Category: Customer Relationship Building
Category: Account Management
Category: Customer Success Management
Category: Relationship Building
Category: Customer Retention
Category: Relationship Management
Category: Expectation Management
Category: Milestones (Project Management)

What you'll learn

  • Explore the foundational concepts of GenAI and evaluate its role in transforming client engagement for account managers.

  • Apply GenAI for personalized client communication and assess its effectiveness across channels.

  • Assess GenAI’s impact on client insights and develop strategies for stronger relationships using predictive analytics.

  • Develop scalable GenAI personalization strategies and assess automation for optimized, consistent client engagement.

Skills you'll gain

Category: AI Personalization
Category: Business Process Automation
Category: Email Automation
Category: Customer Communications Management
Category: HubSpot CRM
Category: Responsible AI
Category: Customer Insights
Category: Predictive Analytics
Category: Customer Analysis
Category: Communication
Category: Personalized Service
Category: Scalability
Category: Analytics
Category: Generative AI
Category: Account Management
Category: Customer experience improvement
Category: Data Ethics
Category: Customer Relationship Management (CRM) Software
Category: Automation
Category: Customer Engagement

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Fatimata Hane
Coursera
1 Course12,003 learners
Starweaver
Coursera
560 Courses1,114,063 learners
Karlis Zars
33 Courses65,599 learners

Offered by

Coursera

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Frequently asked questions