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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: New
    New
    Status: Free Trial
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    C

    Coursera

    Next-Gen UX and UI

    Skills you'll gain: UI/UX Research, Prototyping, User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, AI Personalization, User Experience Design, Design Research, Usability, Figma (Design Software), User Research, Web Content Accessibility Guidelines, Data Storytelling, Interactive Design, Generative AI, Design Strategies, UI Components, User Centered Design, Wireframing, Adobe XD, Artificial Intelligence and Machine Learning (AI/ML)

    4.4
    Rating, 4.4 out of 5 stars
    ·
    183 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
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    U

    Universidad de Palermo

    Administración de Recursos Humanos

    Skills you'll gain: Human Capital, Human Resource Strategy, Human Resources Management and Planning, Talent Management, Leadership Development, Workforce Development, Organizational Strategy, Employee Retention, Recruitment Strategies, Culture Transformation, Performance Management

    4.8
    Rating, 4.8 out of 5 stars
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    1.9K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Principles of fMRI 1

    Skills you'll gain: Magnetic Resonance Imaging, Medical Imaging, Radiology, Research Design, Image Analysis, Experimentation, Neurology, Data Preprocessing, Science and Research, Statistical Analysis, Statistical Modeling, Statistics

    4.7
    Rating, 4.7 out of 5 stars
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    849 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
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    T

    The Pennsylvania State University

    Dairy Production and Management

    Skills you'll gain: Nutrition and Diet, Sustainability Standards, Manufacturing and Production, Market Dynamics, Water Resource Management, Business Economics, Biotechnology, Production Management, Environmental Management Systems, Climate Change Mitigation

    4.8
    Rating, 4.8 out of 5 stars
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    1.5K reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
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    U

    Universidad de los Andes

    Marketing Verde

    Skills you'll gain: Sustainable Business, Strategic Marketing, Value Propositions, Environmental Issue, Marketing, Marketing Communications, Marketing Management, Consumer Behaviour, Branding, Market Analysis, Target Market, Marketing Strategy and Techniques, Product Strategy, Marketing Channel

    4.8
    Rating, 4.8 out of 5 stars
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    2.2K reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
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    W

    Workday

    Workday Human Capital Management for Business Users

    Skills you'll gain: Workday (Software), Human Capital, HR Tech, Benefits Enrollment Processes, Human Resources Information System (HRIS), People Analytics, Learning Management Systems, Human Resource Management, Staff Management, Business Reporting, Applicant Tracking Systems, Business Process, Compensation Analysis, Data Entry

    4.7
    Rating, 4.7 out of 5 stars
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    119 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Advancing Women in Tech

    The Business of Product Management I

    Skills you'll gain: Product Management, Product Roadmaps, Product Strategy, Product Requirements, New Product Development, Competitive Analysis, Market Opportunities, Customer experience strategy (CX), Customer Insights, Market Intelligence, Innovation, Persuasive Communication, Persona Development, B2B Sales

    4.5
    Rating, 4.5 out of 5 stars
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    815 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    N

    Northwestern University

    Engagement & Nurture Marketing Strategies

    Skills you'll gain: Blogs, Social Media Marketing, Marketing Strategies, Social Media Strategy, Social Media, Content Marketing, Marketing Effectiveness, Strategic Marketing, Digital Media Strategy, Target Market, Drive Engagement, Customer Engagement, Content Creation, Multimedia, Writing

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.2K reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    L

    Lund University

    AI & Law

    Skills you'll gain: Legal Technology, Law, Regulation, and Compliance, Responsible AI, Artificial Intelligence, Legal Risk, Labor Law, Intellectual Property, Governance, Criminal Investigation and Forensics, Health Care Procedure and Regulation, Public Administration

    4.7
    Rating, 4.7 out of 5 stars
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    782 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Build Streaming Data Pipelines on Google Cloud

    Skills you'll gain: Google Cloud Platform, Data Pipelines, Apache Kafka, Real Time Data, Cloud Services, Extract, Transform, Load, Data Integration, Data Processing, Statistical Analysis, Data Transformation, Data Storage

    4.6
    Rating, 4.6 out of 5 stars
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    1.3K reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    Lund University

    European Business Law: Understanding the Fundamentals

    Skills you'll gain: Legal Research, Law, Regulation, and Compliance, International Relations, Compliance Management, Environmental Laws, Public Policies, Case Law, Commercial Laws, Economics, Governance

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.3K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Networking in Google Cloud

    Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Google Cloud Platform, Cloud Infrastructure, Load Balancing, Prompt Engineering, Kubernetes, Network Monitoring, Containerization, Virtual Networking, Network Architecture, Network Security, Cloud Storage, Cloud Services, Identity and Access Management, Application Deployment, Network Routing, Network Planning And Design, Virtual Private Networks (VPN), Hybrid Cloud Computing, TCP/IP

    4.8
    Rating, 4.8 out of 5 stars
    ·
    2K reviews

    Intermediate · Specialization · 3 - 6 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Next-Gen UX and UI: Coursera
  • Administración de Recursos Humanos: Universidad de Palermo
  • Principles of fMRI 1: Johns Hopkins University
  • Dairy Production and Management: The Pennsylvania State University
  • Marketing Verde: Universidad de los Andes
  • Workday Human Capital Management for Business Users: Workday
  • The Business of Product Management I: Advancing Women in Tech
  • Engagement & Nurture Marketing Strategies: Northwestern University
  • AI & Law : Lund University
  • Build Streaming Data Pipelines on Google Cloud: Google Cloud

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