Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

University of Colorado Boulder
Skills you'll gain: Marketing Operations, Sales Presentation, Business Marketing, Customer experience strategy (CX), Operations Management, MarTech, Marketing, Marketing Management, Marketing Automation, Strategic Marketing, Marketing Planning, Media Planning, Marketing Strategy and Techniques, Customer experience improvement, Marketing Strategies, Customer Relationship Management, Sales Presentations, Branding, Supply Chain, Forecasting
Build toward a degree
Beginner · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Sales, Sales Prospecting, Sales Training, Inside Sales, Sales Strategy, Web Presence, Selling Techniques, Prospecting and Qualification, Product Demonstration, Virtual Teams, Digital Brand Strategy, Technical Sales, Sales Pipelines, Rapport Building, Sales Presentations, Relationship Building, Virtual Environment, Customer Engagement, Customer Success Management, Drive Engagement
Beginner · Specialization · 1 - 3 Months

Duke University
Skills you'll gain: Web Scraping, Data Ethics, Data Transformation, Tidyverse (R Package), Data Wrangling, Data Cleansing, Data Manipulation, Data Collection, Data Pipelines, Data Preprocessing, Data Integration, R (Software), R Programming, Exploratory Data Analysis, Statistical Programming
Beginner · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Policy Development, AI Enablement, Responsible AI, Human Resource Policies, AI literacy, Labor Relations, Workforce Management, AI Integrations, Generative AI, Automation, Employee Relations, Client Services, Accountability Frameworks, Job Analysis, Policy Analysis, Customer Relationship Management, Ethical Standards And Conduct
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Google Analytics, Marketing Analytics, Data-Driven Marketing, Web Analytics, Campaign Management, Marketing Strategies, Digital Analysis, Analytics, Performance Measurement, Target Audience, Trend Analysis, Digital Marketing, Performance Reporting, Performance Analysis, Business Reporting, Time Series Analysis and Forecasting
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Conversion Funnel Analysis, Google Analytics, Marketing Automation, Digital Marketing Tools, Marketing Analytics, Return On Investment, Google Ads, Data-Driven Marketing, Marketing Strategies, Content Management Systems, Digital Advertising, Marketing, Analytics, WordPress, Data Integration, Facebook, Data Collection, Data Validation
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Model Training, Model Evaluation, Tensorflow, Computer Vision, Machine Learning Methods, Development Environment, Image Analysis, Machine Learning, Deep Learning, Data Persistence, Artificial Neural Networks
Beginner · Project · Less Than 2 Hours

Parsons School of Design, The New School
Skills you'll gain: Design Thinking, Risk Management, Portfolio Risk, Process Design, Strategic Thinking, Market Opportunities, Business Modeling, Design Strategies, New Business Development, Experience Design, Design, Human Centered Design, Innovation, Value Propositions, Ideation, Customer experience strategy (CX), Creativity, Ethical Standards And Conduct
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Sales Territory Management, AI Personalization, Generative AI Agents, Sales Strategy, Customer Engagement, Regional Sales, Sales Process, Lead Generation, Market Intelligence, Sales Enablement, Real Time Data, Personalized Service, Anthropic Claude, Sales Development, AI Enablement, Market Analysis, Responsible AI, Customer Analysis, Ethical Standards And Conduct, Performance Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Process Mapping, Business Process, Operational Efficiency, Process Analysis, Process Development, Process Management, Business Operations, Business Process Improvement, Process Optimization, Customer experience improvement, Process Improvement, Operational Analysis, Business Technologies, Business Strategy
Mixed · Course · 1 - 4 Weeks

Pontificia Universidad Católica del Perú
Skills you'll gain: Data Ethics, Consumer Behaviour, Digital Analysis, Data Collection, Marketing, Target Market, digital literacy, Market Research, User Research, Customer Insights, Customer Analysis, Ethical Standards And Conduct, Business Ethics, Research, Analytics, Personalized Service, Qualitative Research, Technical Communication, Research Reports, Data Analysis
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Customer experience strategy (CX), Communication Planning, Marketing Strategies, Consumer Behaviour, Customer Insights, Marketing Communications, Marketing Planning, Target Market, Strategic Marketing, Digital Transformation, Digital Marketing, Customer Analysis, Digital Communications, Digital Marketing Tools, Communication Strategies
Beginner · Course · 1 - 4 Weeks