• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • S

    Starweaver

    New Leader Essentials: Build Teams with 20 Skills

    Skills you'll gain: Supervision, Team Performance Management, Emotional Intelligence, Trustworthiness, Employee Coaching, Team Leadership, Professionalism, Personal Development, Leadership, Constructive Feedback, Coaching, Influencing, Accountability, Team Management, Rapport Building, People Development, Leadership Development, Leadership and Management, Teamwork, Communication

    Intermediate · Course · 1 - 4 Weeks

  • M

    Microsoft

    Power Virtual Agents

    Skills you'll gain: Microsoft Power Platform, No-Code Development, Microsoft Teams, Performance Analysis, Customer Engagement, Application Deployment

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Pivot Tables in Google Sheets

    Skills you'll gain: Google Sheets, Pivot Tables And Charts, Spreadsheet Software, Data Analysis, Google Workspace, Collaborative Software, Descriptive Statistics, Descriptive Analytics, Data Presentation, Data Manipulation, Data Management, Cloud Computing

    2.4
    Rating, 2.4 out of 5 stars
    ·
    7 reviews

    Intermediate · Project · Less Than 2 Hours

  • E

    Edureka

    AI Agent Orchestration and Scaling

    Skills you'll gain: AI Orchestration, Model Deployment, AI Workflows, Agentic Workflows, Generative AI Agents, AI Integrations, Agentic systems, Artificial Intelligence, Prompt Engineering, Generative AI, Product Support, Memory Management

    Advanced · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Sheets: Getting Started

    Skills you'll gain: Google Workspace, Data Sharing, Collaborative Software, Spreadsheet Software, Cloud Computing, Communication

    3
    Rating, 3 out of 5 stars
    ·
    8 reviews

    Beginner · Project · Less Than 2 Hours

  • P

    Packt

    Comprehensive Cloud Computing Foundations

    Skills you'll gain: Linux Administration, Linux Servers, Cloud Hosting, Cloud Infrastructure, Cloud Computing, Linux, Ubuntu, Operating System Administration, Linux Commands, Cloud Computing Architecture, Cloud Management, Cloud Services, Cloud Platforms, Infrastructure As A Service (IaaS), Cloud Deployment, Scalability, Server Administration, Servers, Web Applications, Web Servers

    Intermediate · Course · 1 - 3 Months

  • U

    University of Pittsburgh

    Cloud Computing Fundamentals

    Skills you'll gain: Cloud Computing, Cloud Deployment, Cloud Technologies, Cloud Services, Virtualization and Virtual Machines, Cloud Computing Architecture, Cloud Infrastructure, Virtualization, Cloud Platforms, NoSQL, Cloud Storage, Database Design, Database Management, Data Warehousing, MongoDB, MySQL, SQL, Application Programming Interface (API), Python Programming, Git (Version Control System)

    Build toward a degree

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Build & Adapt LLM Models with Confidence

    Skills you'll gain: Model Deployment, LLM Application, Fine-tuning, Large Language Modeling, System Monitoring, Open Web Application Security Project (OWASP), Scalability, Generative Model Architectures, Hugging Face, Continuous Monitoring, AI Integrations, Load Balancing, Performance Tuning, Application Deployment, Model Optimization, Transfer Learning, AI Security, Applied Machine Learning, Application Security, API Design

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Build an LLM and RAG-based Chat Application using AlloyDB and LangChain

    Skills you'll gain: Retrieval-Augmented Generation, LangChain, LLM Application, Large Language Modeling, PostgreSQL, Database Development, Database Systems, User Interface (UI), Operational Databases, Prompt Patterns, User Interface (UI) Design, Artificial Intelligence, Cloud Computing

    3
    Rating, 3 out of 5 stars
    ·
    8 reviews

    Beginner · Project · Less Than 2 Hours

  • F

    Fundação Instituto de Administração

    Design Research para Estratégia e Inovação

    Skills you'll gain: Design Thinking, Design Research, Innovation, Design Strategies, Human Centered Design, User Research, Ideation, Service Design, Organizational Strategy, Creativity, Storyboarding, Product Development, User Experience, Research Methodologies, Qualitative Research, Customer Insights

    4.6
    Rating, 4.6 out of 5 stars
    ·
    9 reviews

    Beginner · Course · 1 - 4 Weeks

  • E

    EDUCBA

    Master Power BI Analytics & Dashboards with DAX

    Skills you'll gain: Data Analysis Expressions (DAX), Power BI, Data Modeling, Data Import/Export, Dashboard Creation, Interactive Data Visualization, Microsoft Power Platform, Data Cleansing, Business Intelligence, Data Transformation, Power Platform Architecture & Technical Design, Business Intelligence Software, Data Visualization Software, Data Sharing, Role-Based Access Control (RBAC), Security Strategy

    5
    Rating, 5 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Dataprep: Qwik Start

    Skills you'll gain: Data Cleansing, Exploratory Data Analysis, Data Wrangling, Data Preprocessing, Data Manipulation, Data Quality, Data Analysis, Google Cloud Platform, Data Management

    Beginner · Project · Less Than 2 Hours

1…274275276…469

In summary, here are 10 of our most popular customer service courses

  • New Leader Essentials: Build Teams with 20 Skills: Starweaver
  • Power Virtual Agents: Microsoft
  • Pivot Tables in Google Sheets: Google Cloud
  • AI Agent Orchestration and Scaling: Edureka
  • Google Sheets: Getting Started: Google Cloud
  • Comprehensive Cloud Computing Foundations: Packt
  • Cloud Computing Fundamentals: University of Pittsburgh
  • Build & Adapt LLM Models with Confidence: Coursera
  • Build an LLM and RAG-based Chat Application using AlloyDB and LangChain: Google Cloud
  • Design Research para Estratégia e Inovação: Fundação Instituto de Administração

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok