• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Operational Performance Management

Results for "operational performance management"


  • C

    Coursera

    AI for Customer Experience with Chatbots and Analytics

    Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer experience improvement, Personalized Campaigns, Customer Engagement, Predictive Analytics, Customer Service, Google Gemini, Customer Insights, Agentic Workflows, Driving engagement, LLM Application, Brand Loyalty, Generative AI Agents, Anthropic Claude, Artificial Intelligence, Business Process Automation, Generative AI

    4.3
    Rating, 4.3 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • B

    Board Infinity

    Master Financial Analysis & Modeling Fundamentals

    Skills you'll gain: Financial Statement Analysis, Financial Statements, Financial Modeling, Financial Analysis, Working Capital, Business Valuation, Financial Data, Financial Forecasting, Income Statement, Balance Sheet, Forecasting, Business Metrics, Accounting and Finance Software, Cash Flows, Budgeting, Variance Analysis, Trend Analysis, Spreadsheet Software, Operational Efficiency, Google Sheets

    Beginner · Course · 1 - 4 Weeks

  • A

    Amazon Web Services

    Hands-on with AWS: Software Development Practices

    Skills you'll gain: CI/CD, Continuous Integration, Application Deployment, Continuous Delivery, Continuous Deployment, Software Development, Version Control, Git (Version Control System), DevOps, Test Automation, Unit Testing, Software Development Tools, Amazon Web Services, Devops Tools, Development Testing, Software Testing, Debugging

    4.8
    Rating, 4.8 out of 5 stars
    ·
    18 reviews

    Beginner · Course · 1 - 4 Weeks

  • U

    University of California, Irvine

    Collegiate Esports and Career Planning

    Skills you'll gain: Professional Development, Professionalism, Workforce Development, Higher Education, Market Dynamics, Research, Discussion Facilitation, Analysis, Decision Making

    4.6
    Rating, 4.6 out of 5 stars
    ·
    56 reviews

    Beginner · Course · 1 - 4 Weeks

  • M

    Microsoft

    Working with large language models using Azure

    Skills you'll gain: Fine-tuning, ChatGPT, Generative Model Architectures, Cloud Deployment, AI Workflows, Application Performance Management, Semantic Web

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Build an AI-Powered App with Claude

    Skills you'll gain: Prompt Engineering, Anthropic Claude, Generative AI, LLM Application, Artificial Intelligence, Application Development, Application Programming Interface (API), Automation, Authentications, Context Management, Customer experience improvement, Content Creation

    Intermediate · Course · 1 - 4 Weeks

  • L

    Logical Operations

    Excellence in Customer Service (Advanced)

    Skills you'll gain: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Sales Support, Verbal Communication Skills, Customer Communications Management, Communication

    Mixed · Course · 1 - 3 Months

  • C

    Coursera

    Creating a Product-Market Fit with Value Proposition Canvas

    Skills you'll gain: Value Propositions, Customer Analysis, Product Marketing, Customer experience improvement, Product Strategy, Customer Insights, New Product Development, Entrepreneurship, Product Improvement, Competitive Analysis, Verification And Validation, Innovation, Leadership

    4.3
    Rating, 4.3 out of 5 stars
    ·
    17 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • U

    University of Maryland, College Park

    Innovation in Government: Navigating the Age of AI

    Skills you'll gain: Innovation, AI Enablement, Artificial Intelligence, Initiative and Leadership, AI literacy, Business Transformation, Digital Transformation, Governance, Technology Strategies, Market Opportunities, Product Lifecycle Management, Product Management, Stakeholder Engagement, Product Roadmaps, Public Policies, Automation, Policy Analysis, Market Analysis, Persona (User Experience), Market Research

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    System Hacking, Malware Threats, and Network Attacks

    Skills you'll gain: Vulnerability Assessments, Distributed Denial-Of-Service (DDoS) Attacks, Vulnerability Scanning, Vulnerability Management, Cybersecurity, Malware Protection, Penetration Testing, Cyber Threat Intelligence, Exploitation techniques, Threat Management, Brute-force attacks, Network Security, Information Systems Security, Security Awareness, Human Factors (Security), Authentications, Network Protocols

    4.7
    Rating, 4.7 out of 5 stars
    ·
    10 reviews

    Intermediate · Course · 1 - 3 Months

  • U

    UBITS

    Planeación ágil para el logro de objetivos

    Skills you'll gain: Prioritization, Product Roadmaps, Sprint Planning, Timelines, Strategic Prioritization, Agile Methodology, Agile Product Development, Project Planning, Meeting Facilitation, Agile Project Management, Plan Execution, Goal Setting, Kanban Principles, Requirements Analysis, Project Management, Team Management

    4.9
    Rating, 4.9 out of 5 stars
    ·
    16 reviews

    Intermediate · Course · 1 - 4 Weeks

  • U

    University of Illinois Urbana-Champaign

    Alternatives as We Age: Retirement and Legacy Planning

    Skills you'll gain: Estate Planning, Wealth Management, Philanthropy, Portfolio Management, Land Management, Financial Planning, Financial Modeling, Investments, Portfolio Risk, Asset Management, Investment Management, Succession Planning, Risk Management, Risk Analysis, Case Studies

    Beginner · Course · 1 - 4 Weeks

1…782783784…834

In summary, here are 10 of our most popular operational performance management courses

  • AI for Customer Experience with Chatbots and Analytics: Coursera
  • Master Financial Analysis & Modeling Fundamentals: Board Infinity
  • Hands-on with AWS: Software Development Practices: Amazon Web Services
  • Collegiate Esports and Career Planning: University of California, Irvine
  • Working with large language models using Azure: Microsoft
  • Build an AI-Powered App with Claude: Coursera
  • Excellence in Customer Service (Advanced): Logical Operations
  • Creating a Product-Market Fit with Value Proposition Canvas: Coursera
  • Innovation in Government: Navigating the Age of AI: University of Maryland, College Park
  • System Hacking, Malware Threats, and Network Attacks: Packt

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok