Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Solution Design, Project Management, Project Implementation, Project Closure, Technical Consulting, Stakeholder Analysis, Requirements Analysis, Customer Engagement, Test Planning, Peer Review, SAP Applications, Customer Analysis, Project Documentation, Gap Analysis, Needs Assessment, Business Requirements, Business Transformation
Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Stored Procedure, Star Schema, Microsoft SQL Servers, Database Design, Relational Databases, Data Integrity, Data Integration, SQL, Transaction Processing, Power BI, Data Warehousing, Database Management, Transact-SQL, Data Maintenance, Databases, Query Languages, Database Architecture and Administration, Performance Tuning, Database Systems, Data Management
Beginner · Professional Certificate · 3 - 6 Months

Coursera
Skills you'll gain: Event Management, Blogs, Content Development and Management, Content Management, Web Design, Web Design and Development, No-Code Development, Brand Management, Digital Marketing, Public Relations
Beginner · Guided Project · Less Than 2 Hours

Microsoft
Skills you'll gain: CI/CD, Cascading Style Sheets (CSS), GitHub, C# (Programming Language), HTML and CSS, Azure DevOps, Load Balancing, Continuous Integration, Git (Version Control System), Role-Based Access Control (RBAC), Scalability, Object Oriented Programming (OOP), Authentications, ASP.NET, Full-Stack Web Development, Web Development, SQL, Microsoft Copilot, .NET Framework, Graph Theory
Beginner · Professional Certificate · 3 - 6 Months

Vanderbilt University
Skills you'll gain: Succession Planning, Business Writing, Generative AI, Leadership, Meeting Facilitation, Organizational Leadership, AI Enablement, Business Leadership, Proposal Writing, Thought Leadership, Prompt Engineering, Human Resource Strategy, Business Transformation, Artificial Intelligence, Decision Making
Beginner · Course · 1 - 4 Weeks

IIMA - IIM Ahmedabad
Skills you'll gain: Supply Chain Management, Supply Chain Planning, Supply Chain, Supply Chain Systems, Transportation Management, Digital Transformation, Transportation Operations, Logistics Management, Logistics, Business Technologies, Inventory and Warehousing, Business Analytics, Data-Driven Decision-Making, Order Fulfillment, Warehouse Management, Warehouse Operations, Operational Efficiency, Process Optimization, Strategic Thinking, Customer experience improvement
Intermediate · Course · 1 - 3 Months

Universidad de los Andes
Skills you'll gain: User Feedback, Entrepreneurship, Business Development, New Business Development, Product Development, Customer Analysis, Business Planning, Market Opportunities, Product Design, Value Propositions, Needs Assessment, Customer Insights, Business Strategies, Product Testing
Beginner · Course · 1 - 3 Months

Skills you'll gain: Promotional Strategies, Marketing Planning, Adobe Express, Marketing Strategy and Techniques, Social Media Content, Cross-Channel Marketing, Content Marketing, Target Audience, Social Media, Digital Marketing, Marketing Analytics, Data Ethics, Marketing Strategies, Social Media Marketing, Content Strategy, Brand Marketing, Market Research, Graphic and Visual Design, Generative AI, Performance Analysis
Beginner · Specialization · 1 - 3 Months

EC-Council
Skills you'll gain: Penetration Testing, Threat Management, Distributed Denial-Of-Service (DDoS) Attacks, Cloud Security, Vulnerability Assessments, Network Security, Threat Detection, Vulnerability Scanning, Cybersecurity, Cyber Attacks, Brute-force attacks, Exploitation techniques, Application Security, Human Factors (Security), Web Applications, Mobile Security, Internet Of Things, Authentications, Encryption, Wireless Networks
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Portfolio Risk, Investment Management, Risk Management, Financial Analysis, Risk Analysis, Portfolio Management, Financial Market, Investments, Return On Investment, Statistics
Intermediate · Guided Project · Less Than 2 Hours

Macquarie University
Skills you'll gain: Pivot Tables And Charts, Data Storytelling, Data Visualization Software, Data Visualization, Interactive Data Visualization, Spreadsheet Software, Dashboard, Microsoft Excel, Excel Macros, Infographics, Excel Formulas, Data Analysis, Forecasting
Intermediate · Course · 1 - 3 Months

Arizona State University
Skills you'll gain: Meeting Facilitation, Telephone Skills, Business Writing, Business Communication, Employee Coaching, Organizational Skills, Business Leadership, Delegation Skills, Writing, English Language, Leadership and Management, Leadership, Verbal Communication Skills, Recruitment, Communication, Team Building, Vocabulary
Mixed · Course · 1 - 3 Months