Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.
University of Illinois Urbana-Champaign
Skills you'll gain: Entrepreneurship, Value Propositions, Fundraising and Crowdsourcing, Business Development, Business Modeling, Market Opportunities, Team Building, Market Analysis, Strategic Planning, Resource Management, Customer Analysis, Leadership
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: User Centered Design, User Experience Design, Responsive Web Design, User Interface (UI) Design, Web Design and Development, Prototyping, Graphic and Visual Design, User Interface and User Experience (UI/UX) Design, Figma (Design Software), Web Design, Wireframing, Typography, Layout Design, Interactive Design, Web Applications, Mobile Development
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Cloud Management, Cloud Solutions, Google Cloud Platform, Cloud Computing, DevOps, Operational Excellence, Cloud Infrastructure, Cost Management, Site Reliability Engineering, Operational Efficiency, Scalability, Corporate Sustainability, System Monitoring, Customer Support
Beginner · Course · 1 - 3 Months

Vanderbilt University
Skills you'll gain: Prompt Engineering, Data Presentation, ChatGPT, Document Management, Artificial Intelligence, AI Enablement, Problem Solving, Data Analysis, Information Management, Creativity, Data Processing, Automation
Beginner · Course · 1 - 3 Months

University of California, Irvine
Skills you'll gain: Supply Chain Planning, Demand Planning, Customer Demand Planning, Inventory Control, Inventory Management, Supply Chain Management, Supply Chain, Inventory Accounting, Capacity Planning, Production Planning, Materials Management, Inventory Management System, Process Optimization, Forecasting, Operations Management, Operations Research, Resource Allocation, Capacity Management, Microsoft Excel, Performance Measurement
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: NoSQL, MongoDB, Databases, Apache Cassandra, Distributed Computing, Database Management, Database Architecture and Administration, IBM Cloud, Query Languages, Data Modeling, JSON, Scalability, Data Manipulation
Beginner · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Organizational Change, Innovation, Change Management, Business Modeling, Technology Strategies, Design Thinking, Product Lifecycle Management, New Product Development, Business Transformation, Product Development, Customer Insights, Organizational Strategy, Service Design, Business Strategy, Strategic Thinking, Customer experience strategy (CX), Cross-Functional Team Leadership, Product Management, Team Leadership, Customer Analysis
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Mainframe Computing, COBOL (Programming Language), Software Development Life Cycle, z/OS, Unit Testing, Systems Analysis, Job Control Language (JCL), IBM DB2, Systems Development, Debugging, Pseudocode, Virtualization, Agile Methodology, Software Development, Test Driven Development (TDD), Report Writing, Relational Databases, Software Testing, Technical Support, File I/O
Intermediate · Professional Certificate · 3 - 6 Months

IESE Business School
Skills you'll gain: Leadership Development, Intercultural Competence, Conflict Management, Leadership, Industrial and Organizational Psychology
Beginner · Course · 1 - 4 Weeks

IE Business School
Skills you'll gain: Retail Management, Marketing Channel, Merchandising, Conflict Management, Market Opportunities, Retail Sales, Supply Chain, E-Commerce, Market Dynamics, Vendor Relationship Management, Cross-Channel Marketing, Growth Strategies, Supply Chain Planning, Promotional Strategies, Company, Product, and Service Knowledge, Strategic Partnership, Consumer Behaviour, Customer experience strategy (CX)
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, LangChain, LLM Application, Generative AI, Model Evaluation, Flask (Web Framework), Natural Language Processing, Software Development
Intermediate · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: CI/CD, Cascading Style Sheets (CSS), GitHub, C# (Programming Language), HTML and CSS, Azure DevOps, Load Balancing, Continuous Integration, Git (Version Control System), Role-Based Access Control (RBAC), Scalability, Object Oriented Programming (OOP), Authentications, ASP.NET, Full-Stack Web Development, Web Development, SQL, Microsoft Copilot, .NET Framework, Graph Theory
Beginner · Professional Certificate · 3 - 6 Months