Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Skills you'll gain: Database Software, Hardware Troubleshooting, Networking Hardware, Database Theory, Database Management Systems, Computer Networking, Network Support, Network Protocols, Web Applications, Security Software, Encryption, Security Awareness, Computer Literacy, Computing Platforms, Computer Programming, Endpoint Security, System Software, Authentications, Application Design, Database Management
Beginner · Specialization · 1 - 3 Months

Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Computer Security Incident Management, Security Management, Databases, Operating System Administration, Routing Protocols, Database Development, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, File I/O, Data Analysis, Software Development
Beginner · Professional Certificate · 3 - 6 Months

Board Infinity
Skills you'll gain: Technical Writing, Technical Documentation, Software Documentation, Technical Communication, Layout Design, Writing and Editing, Writing, Collaborative Software, Graphic and Visual Design, Augmented and Virtual Reality (AR/VR), Typography, Proofreading, Multimedia, Content Management, GitHub, Version Control
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Network Troubleshooting, Technical Consulting, Amazon S3, Cloud Solutions, Cloud Computing, Cloud Management, Technical Support, AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Infrastructure Architecture, Requirements Analysis, Scenario Testing, System Support, Virtual Networking, Customer Support, Cloud Storage, Cloud-Based Integration, Security Controls
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Remote Access Systems, Desktop Support, Technical Support, Help Desk Support, Data Ethics, System Support, End User Training and Support, Telecommuting, Information Technology, Collaborative Software, Issue Tracking, Information Privacy, Data Security, Artificial Intelligence, Generative AI
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Disaster Recovery, Server Administration, Windows Servers, Microsoft Servers, Servers, Network Troubleshooting, Systems Administration, VMware ESX Servers, IT Infrastructure, Linux Servers, Virtualization and Virtual Machines, Virtualization, Hardware Troubleshooting, Operating System Administration, vCenter Server Management, Virtual Machines, Data Storage Technologies, IT Automation, Remote Access Systems, Data Maintenance
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Hardware Architecture, OSI Models, Computer Networking, Computer Hardware, Disaster Recovery, Virtual Local Area Network (VLAN), Network Administration, Network Architecture, Network Infrastructure, Database Management, General Networking, Network Troubleshooting, Relational Databases, Computer Systems, Wide Area Networks, Databases, Hardware Troubleshooting, Computer Architecture, Networking Hardware, IT Service Management
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Dashboard, Dashboard Creation, Collaborative Software, Management Reporting, Problem Management, Data Presentation, Data Literacy, Problem Solving, Performance Reporting, End User Training and Support, Data Analysis, Training and Development, Jira (Software), Network Troubleshooting, Trend Analysis, User Feedback, Data-Driven Decision-Making, Technical Support, Stakeholder Management, Document Management
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Mac OS, Microsoft Windows, Operating System Administration, Desktop Support, System Support, End User Training and Support, Knowledge of Apple Software, System Configuration, Computer Displays, Software Installation, Enterprise Application Management, Operating Systems, Android (Operating System), Apple iOS, Mobile Security, Patch Management, Package and Software Management, iOS Development, System Monitoring, OS Process Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Technical Support, Help Desk Support, Conflict Management, Rapport Building, Relationship Building, Information Technology, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Initiative and Leadership, Ethical Standards And Conduct, Computer Hardware
Beginner · Course · 1 - 4 Weeks

Fortinet, Inc.
Skills you'll gain: Network Support, Network Troubleshooting, Firewall, Network Monitoring, Technical Support and Services, Network Security, Virtual Private Networks (VPN), Lightweight Directory Access Protocols, System Monitoring, Authentications, Performance Tuning, Security Software, System Configuration, Cybersecurity, Memory Management, Malware Protection
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Cloud Services, Virtualization, Cloud Technologies, Cloud Hosting, Cloud Platforms, Productivity Software, Cloud Solutions, Cloud Computing, Virtualization and Virtual Machines, Cloud Applications, Cloud Management, Business Software, Business Technologies, Technical Support and Services, Collaborative Software, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support
Beginner · Course · 1 - 4 Weeks