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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


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    The Expert Academy

    Advanced B2B Sales For Enterprise Deals

    Skills you'll gain: Enterprise Sales, B2B Sales, Sales, Selling Techniques, Value Propositions, Social Media Marketing, Social Media, Customer Engagement, Social Media Strategy, LinkedIn, Return On Investment, Business Analysis, Content Marketing, Content Strategy, Professional Networking, Brand Strategy, Relationship Building, Digital Marketing, Content Creation, Data Analysis

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Visualize and Alert AI Performance KPIs

    Skills you'll gain: Data Storytelling, Data Presentation, Dashboard, Data Visualization, Dashboard Creation, Key Performance Indicators (KPIs), System Monitoring, Performance Reporting, Performance Measurement, Performance Analysis, Data Visualization Software, Business Intelligence, Performance Metric, Business Intelligence Software, Continuous Monitoring, Cost Containment, Budget Management, Cost Management, Decision Making

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Forecast Sales with Power BI

    Skills you'll gain: Financial Forecasting, Revenue Forecasting, Power BI, Model Evaluation, Marketing Budgets, Predictive Modeling, Forecasting, Budget Management, Data-Driven Decision-Making, Case Studies, Interactive Data Visualization, Verification And Validation, Variance Analysis, Business Modeling, Business Intelligence

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Lead and Evaluate AI Project Implementations

    Skills you'll gain: Acceptance Testing, Project Coordination, Model Deployment, Quality Assurance, User Acceptance Testing (UAT), Verification And Validation, Coordination, Product Quality (QA/QC), Quality Assurance and Control, Plan Execution, Workflow Management, Application Deployment, Issue Tracking

    Intermediate · Course · 1 - 4 Weeks

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    LearnQuest

    Core Sales Operations and Performance

    Skills you'll gain: Sales Pipelines, Overcoming Objections, Sales Management, Sales Process, Team Motivation, Sales Development, Performance Analysis, Regional Sales, Selling Techniques, Team Performance Management, Prospecting and Qualification, Sales Enablement, Sales Training, Sales, Performance Measurement, Dashboard, Management Training And Development, Customer Relationship Management (CRM) Software, Business Ethics, Customer Relationship Management

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Intereses del usuario típico en Facebook

    Skills you'll gain: Facebook, Target Audience, Social Media Marketing, Social Media, Customer Insights, Online Advertising, Social Media Analytics, Advertising, Social Media Strategy, Presentations, Web Presence

    Intermediate · Guided Project · Less Than 2 Hours

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    Coursera

    Marketing Data Analysis and Visualization Fundamentals

    Skills you'll gain: Business Intelligence, Business Intelligence Software, Marketing Analytics, Pivot Tables And Charts, Dashboard Creation, Dashboard, Data Visualization, Data-Driven Marketing, Power BI, Data Presentation, Google Analytics, Data Visualization Software, Microsoft Excel, Marketing, Data Collection, Data Analysis, Market Analysis, Market Intelligence, Market Research, Data Management

    Beginner · Course · 1 - 3 Months

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    Coursera

    Automate Surveys for Smart Market Insights

    Skills you'll gain: Market Research, Customer Analysis, Product Strategy, Strategic Marketing, Workflow Management, Survey Creation, No-Code Development, Consumer Behaviour, Market Analysis, Customer Insights, Quantitative Research, Data Integration, Business Process Automation, Automation, Process Design, Real Time Data, Product Design, Decision Making, Cloud-Based Integration, Data Quality

    Beginner · Course · 1 - 4 Weeks

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    Packt

    End-to-End ASP.NET Core - PostgreSQL Data Stores & Azure Services

    Skills you'll gain: ASP.NET, .NET Framework, Cloud Deployment, Application Deployment, Microsoft Azure, Multi-Tenant Cloud Environments, Cloud Applications, Microsoft Development Tools, Full-Stack Web Development, User Interface (UI) Design, PostgreSQL, Web Applications, Web Design and Development, Database Application, Object-Relational Mapping, Database Development, Cloud Solutions, Cloud Services, Data Migration, Database Management

    Intermediate · Course · 1 - 3 Months

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    Northeastern University

    Software Quality Control and Management Part 2

    Skills you'll gain: Software Quality Assurance, Software Quality (SQA/SQC), Test Automation, Usability Testing, Quality Assurance, Software Testing, Usability, Test Tools, Software Development Life Cycle, Selenium (Software), Back-End Web Development, User Experience Design, AI Integrations, Cloud Computing, Database Management Systems, Cloud Services, Leadership

    Intermediate · Course · 1 - 3 Months

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    LearnQuest

    Practical Machine Learning without Coding

    Skills you'll gain: No-Code Development, Model Training, Model Deployment, Model Optimization, Applied Machine Learning, Machine Learning Software, MLOps (Machine Learning Operations), Machine Learning, Return On Investment, Model Evaluation, Performance Measurement, Business Metrics, Responsible AI, Cloud Deployment, Cloud Computing, Big Data, Scalability, Workflow Management, Continuous Improvement Process, Compliance Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Google Cloud

    Mitigating Security Vulnerabilities on Google Cloud 日本語版

    Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Data Loss Prevention, Cloud Security, Malware Protection, Google Cloud Platform, Continuous Monitoring, Application Security, Vulnerability Management, Threat Management, Data Security, Security Controls, System Monitoring, Event Monitoring, Security Management, Infrastructure Security, Threat Detection

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Advanced B2B Sales For Enterprise Deals: The Expert Academy
  • Visualize and Alert AI Performance KPIs: Coursera
  • Forecast Sales with Power BI: Coursera
  • Lead and Evaluate AI Project Implementations: Coursera
  • Core Sales Operations and Performance: LearnQuest
  • Intereses del usuario típico en Facebook: Coursera
  • Marketing Data Analysis and Visualization Fundamentals: Coursera
  • Automate Surveys for Smart Market Insights: Coursera
  • End-to-End ASP.NET Core - PostgreSQL Data Stores & Azure Services: Packt
  • Software Quality Control and Management Part 2: Northeastern University

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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