Skills you'll gain: De-escalation Techniques, Interpersonal Communications, Anthropic Claude, Empathy, Organizational Development, Customer Complaint Resolution, AI literacy, Quality Assessment, Emotional Intelligence, Knowledge Transfer, Active Listening, ChatGPT, Communication, Customer Analysis, Customer and Client Support, Quality Improvement, Customer Support, Content Performance Analysis, Independent Thinking, Customer Communications Management

Skills you'll gain: Microsoft Azure, Dashboard Creation, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Network Administration, Virtual Networking, Collaborative Software, System Support, TCP/IP, Application Security, Cloud Computing Architecture, Data Storage Technologies, Microsoft Teams, Cloud Computing, Load Balancing, Hardening, Security Controls, Network Protocols

Skills you'll gain: Generative AI Agents, Agentic Workflows, Agentic systems, Generative AI, Prompt Engineering, Prompt Patterns, LLM Application, Systems Architecture, Tool Calling, Natural Language Processing, Context Management, Memory Management, Verification And Validation

Skills you'll gain: Unsupervised Learning, Fine-tuning, Model Deployment, Generative AI, Large Language Modeling, Data Management, Generative Model Architectures, Natural Language Processing, MLOps (Machine Learning Operations), Supervised Learning, Microsoft Azure, Deep Learning, Artificial Intelligence and Machine Learning (AI/ML), Generative Adversarial Networks (GANs), Infrastructure Architecture, LLM Application, Responsible AI, Data Infrastructure, Data Preprocessing, Model Optimization

Skills you'll gain: Database Administration, Disaster Recovery, Database Architecture and Administration, Database Systems, Database Management, Database Management Systems, Operational Databases, Data Maintenance, Relational Databases, Databases, Database Design, Data Management, Business Continuity Planning, Database Software, Database Theory, Transaction Processing, Data Governance, Data Security, SQL, Business Continuity

Skills you'll gain: Regression Analysis, Logistic Regression, Statistical Methods, Statistical Analysis, Statistical Modeling, Data Analysis, SAS (Software), Statistical Programming, Predictive Modeling, Model Evaluation, Python Programming

Skills you'll gain: Microsoft Azure, Azure Active Directory, Cloud Computing, Cloud Computing Architecture, Identity and Access Management, Cloud Deployment, Cloud Solutions, Cloud Services, Cloud Platforms, Cloud Infrastructure, Cloud Management, Cloud Security, Role-Based Access Control (RBAC), Azure DevOps, Data Governance, IT Security Architecture, Azure DevOps Pipelines, Azure Synapse Analytics, Cyber Governance, Microsoft Copilot

Skills you'll gain: Developing Training Materials, Training Programs, User Feedback, Employee Training, Drive Engagement, End User Training and Support, Training and Development, Driving engagement, Meeting Facilitation, Knowledge Transfer, Employee Onboarding, Product Demonstration, Technical Documentation, Technical Support, Document Management, Document Control, Continuous Improvement Process, Software Development Life Cycle

Skills you'll gain: Data Ethics, Responsible AI, Ethical Standards And Conduct, Technical Communication, Stakeholder Communications, Model Evaluation, Data Preprocessing, People Analytics, Sampling (Statistics), Statistical Analysis, Performance Analysis

Skills you'll gain: Risk Management, Risk Analysis, Risk Management Framework, Business Risk Management, Project Risk Management, Sustainable Architecture, Building Information Modeling, Internet Of Things, Data Infrastructure, Infrastructure Architecture, Facility Management, Sustainable Design, Customer experience improvement, Self Service Technologies, Driving engagement, Customer Relationship Management (CRM) Software, Business Strategy, Business, Technology Strategies, Behavioral Management

Skills you'll gain: Email Marketing, Data-Driven Marketing, Gap Analysis, Marketing Analytics, Performance Analysis, Microsoft Excel, Campaign Management, Data-Driven Decision-Making, Performance Measurement, Variance Analysis, Performance Improvement, Data Analysis, Performance Reporting, Correlation Analysis