
University of Colorado System
Skills you'll gain: Marketing Analytics, Data-Driven Marketing, Probability & Statistics, Regression Analysis, Data-Driven Decision-Making, Data Ethics, Statistical Analysis, Statistical Hypothesis Testing, Customer Insights, Analytical Skills, Customer Analysis, Customer Retention, Correlation Analysis, Descriptive Statistics, Data Analysis, Analytics, Statistical Visualization, Statistical Modeling, Predictive Analytics, Descriptive Analytics
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Data Management, Customer Retention, Record Keeping, MarTech, Data Entry, Journey Mapping, Data Maintenance
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Model Training, AI Personalization, AI Integrations, Data Integration, Google Cloud Platform, MLOps (Machine Learning Operations), Data Collection, Data Import/Export, Model Deployment, Model Evaluation, Continuous Monitoring, Application Programming Interface (API)
Advanced · Course · 1 - 3 Months

Skills you'll gain: Proposal Development, Customer Relationship Management (CRM) Software, Sales Presentations, Relationship Management, Loyalty Programs, Relationship Building
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Conversion Funnel Analysis, Web Analytics, Digital Analysis, Customer Analysis, Product Management, Customer Insights, Analytics, Business Analysis, Root Cause Analysis, User Flows, Performance Analysis, Data Presentation, Performance Metric, Key Performance Indicators (KPIs), Data Collection, Regression Analysis, Event Monitoring, Data Capture, Taxonomy
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Peer Review, General Sales Practices, Phone Sales, Communication, Communication Strategies, Marketing Psychology, Drive Engagement, Consumer Behaviour, Discussion Facilitation, Driving engagement, Relationship Building, Customer Engagement
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Google Workspace, Productivity Software, Data Entry, Customer Service, Data Validation, Customer Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Spreadsheet Software, Customer Insights, Customer Analysis, Customer Service, Google Workspace, Trend Analysis, Analysis
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Point of Sale, Order Delivery, Shipping and Receiving, Logistics Management, Customer experience strategy (CX), Process Optimization
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Email Marketing, Social Media Marketing, Point of Sale, Customer Relationship Building, Conversion Funnel Analysis, Brand Loyalty, Driving engagement, Customer Retention, Order Delivery, Client Services, Social Media Management, Social Media Analytics, Drive Engagement, Social Media Content, Customer Relationship Management, Customer Engagement, Digital Media Strategy, E-Commerce, Marketing Planning, Digital Marketing
Beginner · Specialization · 3 - 6 Months

University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, Personalized Service, AI Personalization, Customer Communications Management, Customer Engagement, Generative AI, Customer Service, Self Service Technologies, Target Audience, Customer experience improvement, Customer Support, AI Integrations, Performance Analysis, Performance Improvement
Beginner · Course · 1 - 4 Weeks

Starweaver
Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Relationship Building, Brand Loyalty, Customer Analysis, Customer Retention, Relationship Management, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Target Audience, Data-Driven Marketing, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making
Beginner · Course · 1 - 4 Weeks