Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

University of Michigan
Skills you'll gain: UI/UX Research, User Experience Design, Design Research, User Experience, User Research, User Centered Design, Interaction Design, Prototyping, Usability Testing, Usability, Human Computer Interaction, Human Factors, Design Elements And Principles, Ideation
Beginner · Course · 1 - 3 Months
University of Virginia
Skills you'll gain: Design Thinking, Innovation, User Research, Design Research, Human Centered Design, Project Scoping, Planning, Project Planning, Growth Mindedness, User Feedback, Strategic Thinking, Qualitative Research, Interviewing Skills, Customer Insights, Empathy
Beginner · Course · 1 - 3 Months

Skills you'll gain: Usability Testing, Usability, Figma (Design Software), Responsive Web Design, User Experience Design, Interaction Design, User Experience, Prototyping, User Interface and User Experience (UI/UX) Design, Software Design Documents, Design Specifications, Software Documentation, User Interface (UI) Design, UI Components, Wireframing, Animations
Intermediate · Course · 1 - 4 Weeks

Kennesaw State University
Skills you'll gain: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Loyalty Programs, Customer Relationship Building, Customer experience strategy (CX), Service Management, Trustworthiness, Service Improvement, Customer Engagement, Customer Advocacy, Operations Management, Operational Excellence, Customer Analysis, Reliability, Patient-centered Care
Mixed · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Sustainable Design, Sustainable Technologies, Sustainable Engineering, Sustainable Business, Strategic Leadership, Product Engineering, Organizational Leadership, Business Leadership, Sustainable Systems, Waste Minimization, Product Design, Sustainable Development, Product Lifecycle Management, Corporate Sustainability, Pollution Prevention, Environment and Resource Management, Environmental Issue, Environmental Regulations, Business Modeling, Process Analysis
Build toward a degree
Intermediate · Course · 1 - 3 Months

Indian Institute of Technology Guwahati
Skills you'll gain: User Interface and User Experience (UI/UX) Design, User Interface (UI), Information Architecture, User Experience Design, Interaction Design, User Flows, Persona (User Experience), User Centered Design, User Interface (UI) Design, Wireframing, User Research, Ideation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Mockups, Prototyping, User Interface (UI) Design, Usability, Design Elements And Principles, Wireframing, UI Components, Graphic and Visual Design, Design Software
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing
Beginner · Guided Project · Less Than 2 Hours

L&T EduTech
Skills you'll gain: Energy and Utilities, Electric Power Systems, Process Engineering, Equipment Design, Plant Operations and Management, Electrical Systems, Environment and Resource Management, Water Quality, Environmental Regulations, Engineering Plans And Specifications, Industrial Engineering, Engineering Design Process
Intermediate · Course · 1 - 3 Months
University of Virginia
Skills you'll gain: Design Thinking, Human Centered Design, Innovation, Creative Problem-Solving, Ideation, Creative Thinking, Thought Leadership, Personal Attributes, Curiosity, Strategic Thinking, Cognitive flexibility, Overcoming Obstacles, Creativity, Collaboration, Empathy, Adaptability
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Usability Testing, Usability, User Centered Design, User Experience Design, Responsive Web Design, Software Design Documents, Prototyping, Interaction Design, Software Documentation, Mockups, Systems Design, UI/UX Research, Design, Wireframing, User Interface (UI) Design, Design Elements And Principles
Intermediate · Course · 1 - 4 Weeks

Northwestern University
Skills you'll gain: Design Thinking, Innovation, Ideation, Human Centered Design, Design Strategies, Organizational Leadership, Brainstorming, Leadership, Storyboarding, User Feedback, Customer Engagement, Creative Thinking, Design Research, Collaboration
Mixed · Course · 1 - 4 Weeks