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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    École Polytechnique

    How to Write and Publish a Scientific Paper (Project-Centered Course)

    Skills you'll gain: Peer Review, Journals, Scientific Methods, Research, Research Design, Proofreading, Research Methodologies, Editing, Ethical Standards And Conduct, Data Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    2.7K reviews

    Mixed · Course · 1 - 4 Weeks

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    Packt

    Full-Stack JavaScript Apps with User Interactivity

    Skills you'll gain: Front-End Web Development, Responsive Web Design, Bootstrap (Front-End Framework), HTML and CSS, User Interface (UI), Web Design, Event-Driven Programming, UI Components, Web Applications, Javascript, jQuery, Animations, Real Time Data

    Intermediate · Course · 1 - 3 Months

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    Packt

    Complete Web Development: HTML, CSS, JS & PHP Projects

    Skills you'll gain: Cascading Style Sheets (CSS), Debugging, Search Engine Optimization, PHP (Scripting Language), jQuery, Hypertext Markup Language (HTML), MySQL, WordPress, Web Applications, Application Programming Interface (API), Web Development, Content Management Systems, Restful API, Javascript, Application Deployment, Cloud Hosting, Program Development, Object Oriented Programming (OOP), Servers, Development Environment

    Intermediate · Specialization · 3 - 6 Months

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    Amazon Web Services

    Choosing your AWS identity service

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon Web Services, Identity and Access Management, Web Content Accessibility Guidelines, Cloud Services, Technical Communication

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Command Clinic Crises: Respond Like a Pro

    Skills you'll gain: Medical Office Procedures, Emergency Departments, Medical Emergency, Emergency Response, Triage, Urgent Care, Emergency Medicine, Patient Communication, Patient Coordination, Patient Safety, Incident Response, Communication Strategies, Stress Management

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Mendix Essentials: Build Your First App

    Skills you'll gain: Agile Methodology, User Feedback, No-Code Development, Collaborative Software, Application Development, User Acceptance Testing (UAT), Customer experience improvement, Software Development, Prototyping, Empowerment, Constructive Feedback, Development Testing, Continuous Improvement Process, Stakeholder Engagement, Cross-Functional Collaboration, Prioritization, User Interface (UI), Business Logic

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Coursera

    Google Analytics: Reports & Traffic Analysis

    Skills you'll gain: Google Analytics, Marketing Effectiveness, Smart Goals, Web Analytics and SEO, Advertising Campaigns, Google Ads, Adobe Analytics, Web Analytics, Marketing Analytics, Goal Setting, Search Engine Optimization, Marketing Strategies, Customer Insights, Campaign Management, Performance Reporting, Target Audience, Business Reporting, Key Performance Indicators (KPIs), Performance Analysis, Data-Driven Decision-Making

    Beginner · Specialization · 3 - 6 Months

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    Coursera

    Build AI Apps Like a Pro: No-Code Tools for Beginners

    Skills you'll gain: User Story, Prompt Engineering, No-Code Development, User Feedback, Technical Communication, Application Deployment, AI Security, Performance Tuning, Data Wrangling, Version Control, Business Process Automation, API Testing, DevSecOps, Site Reliability Engineering, Integration Testing, Application Security, Application Programming Interface (API), Agile Methodology, LLM Application, Data Integration

    Intermediate · Specialization · 3 - 6 Months

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    Coursera

    Agentic AI Content for Practitioners (Teams: HR)

    Skills you'll gain: AI Enablement, Human Capital, People Analytics, Workforce Development, Business Process Automation, Digital Transformation, Employee Engagement, Recruitment, Constructive Feedback

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
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    EDUCBA

    Master AutoCAD Drafting: Create & Refine Architectural Plans

    Skills you'll gain: Architectural Drawing, AutoCAD, Technical Drawing, Computer-Aided Design, Drafting and Engineering Design, Architectural Design, Building Design

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Microsoft

    Microsoft Account Manager with Generative AI

    Skills you'll gain: Solution Selling, Budget Management, Account Strategy, Productivity Software, Financial Management, Financial Data, Consultative Selling, Administrative Support, Negotiation, Sales Process, Business Ethics, Customer Relationship Management (CRM) Software, Contract Negotiation, Key Performance Indicators (KPIs), Account Management, Microsoft Copilot, Client Services, Content Management, Relationship Building, Generative AI

    Advanced · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    R

    Rice University

    Introduction to Scripting in Python

    Skills you'll gain: Data Visualization Software, File I/O, Data Visualization, Plot (Graphics), Package and Software Management, Python Programming, Data Cleansing, Programming Principles, Data Manipulation, Development Environment, Data Structures, Scripting, Data Storage, Data Import/Export, Data Processing, Data Analysis, Program Development, Data Integration, Scripting Languages, Computer Programming

    4.7
    Rating, 4.7 out of 5 stars
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    4.3K reviews

    Beginner · Specialization · 3 - 6 Months

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1…868788…549

In summary, here are 10 of our most popular customer experience courses

  • How to Write and Publish a Scientific Paper (Project-Centered Course): École Polytechnique
  • Full-Stack JavaScript Apps with User Interactivity: Packt
  • Complete Web Development: HTML, CSS, JS & PHP Projects: Packt
  • Choosing your AWS identity service: Amazon Web Services
  • Command Clinic Crises: Respond Like a Pro: Coursera
  • Mendix Essentials: Build Your First App: Coursera
  • Google Analytics: Reports & Traffic Analysis: Coursera
  • Build AI Apps Like a Pro: No-Code Tools for Beginners: Coursera
  • Agentic AI Content for Practitioners (Teams: HR): Coursera
  • Master AutoCAD Drafting: Create & Refine Architectural Plans: EDUCBA

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