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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    Coursera

    Social Media Data Analytics

    Skills you'll gain: Social Media Marketing, Instagram, Business Intelligence, Predictive Modeling, Predictive Analytics, Case Studies

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Microservices Architecture for AI Systems

    Skills you'll gain: Retrieval-Augmented Generation, LLM Application, Model Deployment, LangChain, Large Language Modeling, Microservices, Test Driven Development (TDD), Software Architecture, Scalability, MLOps (Machine Learning Operations), Cloud Computing Architecture, Cloud Deployment, API Design, Site Reliability Engineering, Kubernetes, Prompt Engineering, Containerization, Infrastructure as Code (IaC), Python Programming, Performance Analysis

    Intermediate · Specialization · 1 - 3 Months

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    Packt

    Advanced Web Development, Real-Time Apps & Final Projects

    Skills you'll gain: Responsive Web Design, User Interface (UI), Cascading Style Sheets (CSS), User Interface and User Experience (UI/UX) Design, Web Applications, Web Development, Front-End Web Development, HTML and CSS, Javascript, Real Time Data, Hypertext Markup Language (HTML), Application Programming Interface (API), Event-Driven Programming, Animations

    Advanced · Course · 3 - 6 Months

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    Coursera

    Datadog: Performance Monitoring Tool

    Skills you'll gain: Interactive Data Visualization, Enterprise Application Management, Cloud Deployment, Business Metrics, Event Monitoring, Kubernetes, Continuous Monitoring, Docker (Software), Microservices, Problem Management, Distributed Computing, Anomaly Detection

    Intermediate · Course · 1 - 4 Weeks

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    University of Michigan

    Writing and Editing: Word Choice and Word Order

    Skills you'll gain: Writing, Storytelling, Editing, Detail Oriented, Resourcefulness, Decision Making, Creativity, Communication Strategies, Professionalism, Time Management

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    2K reviews

    Beginner · Course · 1 - 4 Weeks

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    Alex Genadinik

    Most Beginner SEO Course Ever - Great For Complete Beginners

    Skills you'll gain: Keyword Research, Search Engine Optimization, Blogs, Web Analytics and SEO, Content Strategy, Digital Marketing, Brand Awareness

    Mixed · Course · 1 - 4 Weeks

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    University of California San Diego

    Introduction to Big Data

    Skills you'll gain: Big Data, Apache Hadoop, Scalability, Data Processing, Data Science, Distributed Computing, Unstructured Data, Data Analysis

    4.6
    Rating, 4.6 out of 5 stars
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    11K reviews

    Mixed · Course · 1 - 3 Months

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    University of Pennsylvania

    AI Applications in Marketing and Finance

    Skills you'll gain: AI Personalization, Fraud detection, Big Data, Credit Risk, Risk Management, Digital Transformation, Customer Insights, Machine Learning, Marketing Analytics, AI Enablement, Data-Driven Decision-Making, Applied Machine Learning, Financial Data, Customer experience improvement, Artificial Intelligence, Analytics, Retail Banking, Data Science, Information Privacy

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    Mixed · Course · 1 - 4 Weeks

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    Packt

    Boto3 Essentials – Automate AWS Cloud with Python Boto3

    Skills you'll gain: Role-Based Access Control (RBAC), Automation, Python Programming, Cloud Infrastructure

    Intermediate · Course · 1 - 3 Months

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    EDUCBA

    Master Zoho Books: Analyze, Manage & Automate Accounting

    Skills you'll gain: Accounting Software, Financial Reporting, Business Reporting, Management Reporting, Project Accounting, Bookkeeping, Standard Accounting Practices, Accounting, Small Business Accounting, Ledgers (Accounting), General Accounting, Software As A Service, Expense Management, Order Management, Billing, Billing & Invoicing, Invoicing, System Configuration, Inventory Management System, Payment Processing

    Beginner · Course · 1 - 3 Months

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    Logical Operations

    CCNA: Networking Basics, Switching, Addressing, and Routing

    Skills you'll gain: Network Routing, Virtual Local Area Network (VLAN), Routing Protocols, Network Switches, Network Model, TCP/IP, General Networking, Network Protocols, Network Administration, Network Routers, OSI Models, Computer Networking, Network Architecture, Networking Hardware, Network Infrastructure, Local Area Networks, Command-Line Interface

    Mixed · Course · 1 - 3 Months

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    Packt

    Machine Learning for Absolute Beginners - Level 1

    Skills you'll gain: Generative AI, Responsible AI, Large Language Modeling, Data Ethics, Machine Learning, Applied Machine Learning, Artificial Intelligence, Supervised Learning, Predictive Modeling, Artificial Neural Networks, Unsupervised Learning, Deep Learning, Reinforcement Learning

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer experience courses

  • Social Media Data Analytics: Coursera
  • Microservices Architecture for AI Systems: Coursera
  • Advanced Web Development, Real-Time Apps & Final Projects: Packt
  • Datadog: Performance Monitoring Tool: Coursera
  • Writing and Editing: Word Choice and Word Order: University of Michigan
  • Most Beginner SEO Course Ever - Great For Complete Beginners: Alex Genadinik
  • Introduction to Big Data: University of California San Diego
  • AI Applications in Marketing and Finance: University of Pennsylvania
  • Boto3 Essentials – Automate AWS Cloud with Python Boto3: Packt
  • Master Zoho Books: Analyze, Manage & Automate Accounting: EDUCBA

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