Skills you'll gain: Internet Of Things, Wireless Networks, Routing Protocols, General Networking, TCP/IP, Network Routing, Network Architecture, Network Protocols, Network Performance Management, Communication Systems, OSI Models, Telecommunications

Skills you'll gain: Microsoft Copilot, Microsoft Excel, Data Presentation, Statistical Visualization, Data Cleansing, Spreadsheet Software, Trend Analysis, Forecasting, Revenue Forecasting, Data Manipulation, Sales, Data Analysis, Prompt Engineering, Artificial Intelligence

Skills you'll gain: Proposal Development, Account Strategy, Business Writing, Account Management, Customer Relationship Management (CRM) Software, Customer experience strategy (CX), Customer experience improvement, Sales Presentation, Customer Insights, Stakeholder Communications, Customer Acquisition Management, Stakeholder Engagement, Loyalty Programs, Customer Analysis, Microsoft Power Platform, Personalized Service, Gap Analysis, Requirements Analysis

Skills you'll gain: Microsoft Copilot, Sales Strategy, Customer Analysis, Sales Enablement, Data Cleansing, Sales Management, Sales, Customer Relationship Management (CRM) Software, Customer Insights, Data Maintenance, Data Quality, Sales Prospecting, Prospecting and Qualification, Customer Data Management, Customer Engagement, AI Personalization, Advanced Analytics, Analytics, Personalized Service, Data Integrity

Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Constructive Feedback, Customer Analysis, Customer Relationship Building, Dashboard Creation, Service Level, Service Level Agreement, Storytelling, Customer Service, Responsible AI

Skills you'll gain: Stress Management, Cognitive Behavioral Therapy, Nutrition and Diet, Resilience, Overcoming Obstacles, Mental and Behavioral Health, Health And Wellness Coaching, Psychology, Dealing With Ambiguity, Self-Discipline

Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer Analysis, Customer experience improvement, Personalized Campaigns, Customer Engagement, Predictive Analytics, Customer Service, Google Gemini, Customer Insights, Agentic Workflows, Driving engagement, LLM Application, Brand Loyalty, Generative AI Agents, Data-Driven Decision-Making, Artificial Intelligence, Generative AI

Skills you'll gain: Market Research, Business Research, Market Analysis, Marketing, Research Methodologies, Research, Demand Planning, Research Reports, Research Design, Competitive Analysis, Market Intelligence, Consumer Behaviour, Global Marketing, Market Trend, Customer Analysis, Analytical Skills, Business Strategies, Case Studies, Customer Insights, Report Writing

Skills you'll gain: Innovation, Digital Transformation, Digital Communications, digital literacy, Digital Analysis, Process Development, Data Storage, Media and Communications, Fundraising and Crowdsourcing, Social Impact, Artificial Intelligence, AI literacy, Information Privacy, Machine Learning

Skills you'll gain: Data Storytelling, Data Presentation, Peer Review, Interactive Data Visualization, Data Visualization, Storytelling, Microsoft Excel, Dashboard Creation, Data-Driven Decision-Making, Presentations, Pivot Tables And Charts, Data Visualization Software, Business Intelligence, Constructive Feedback, Financial Reporting, User Feedback, Business, Stakeholder Communications, Case Studies, Decision Making

Skills you'll gain: Goal Setting, Empathy & Emotional Intelligence, Emotional Intelligence, Positivity, Personal Development, Empathy, Social Skills, Self-Awareness, Professional Development, Resilience, Conflict Management, Behavior Management, Team Building, Non-Verbal Communication, Stress Management, Psychology, Leadership, Team Management, Team Leadership, Decision Making