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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
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    SAP

    Designing an SAP Solution

    Skills you'll gain: Technical Design, User Feedback, Technical Consulting, Solution Design, Solution Architecture, SAP Applications, Requirements Analysis, Agile Methodology, Business Requirements, Requirements Elicitation, Gap Analysis, Customer Engagement, Presentations, Communication

    4.7
    Rating, 4.7 out of 5 stars
    ·
    99 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Introduction to HTML

    Skills you'll gain: Hypertext Markup Language (HTML), Front-End Web Development, Web Design and Development, Web Development, Web Development Tools, Web Applications, Web Content, Integrated Development Environments

    4.6
    Rating, 4.6 out of 5 stars
    ·
    2.2K reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    2

    28DIGITAL

    Value Creation Through Innovation

    Skills you'll gain: Closing (Sales), Business Modeling, Cold Calling, Design Thinking, Customer Analysis, Entrepreneurship, Technology Roadmaps, Market Opportunities, Innovation, Sales Process, Technology Strategies, Market Analysis, Target Market, Marketing, Business Strategy, Forecasting, Ideation, Marketing Strategies, Strategic Planning, Business Strategies

    4.6
    Rating, 4.6 out of 5 stars
    ·
    722 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Building AI Cloud Apps with Microsoft Azure

    Skills you'll gain: Responsible AI, Cloud Development, Image Analysis, Anomaly Detection, Prompt Engineering, Microsoft Copilot, Microsoft Azure, Cloud Storage, Data Storage, Cloud Applications, Text Mining, Microsoft Development Tools, Unsupervised Learning, Cloud Deployment, Data Storage Technologies, Natural Language Processing, Continuous Deployment, Computer Vision, Cloud Computing, Machine Learning

    4.4
    Rating, 4.4 out of 5 stars
    ·
    700 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Develop Generative AI Applications: Get Started

    Skills you'll gain: Prompt Engineering, LangChain, LLM Application, Generative AI, Model Evaluation, Flask (Web Framework), Natural Language Processing, Software Development

    4.6
    Rating, 4.6 out of 5 stars
    ·
    416 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Agile Project: Product Prototype Touchpoint Analysis in Miro

    Skills you'll gain: Agile Product Development, Wireframing, Product Roadmaps, Customer experience strategy (CX), Agile Project Management, Persona Development, User Experience, Product Requirements, User Story, Product Development, User Research, Product Strategy

    4.6
    Rating, 4.6 out of 5 stars
    ·
    92 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    R

    Rutgers the State University of New Jersey

    Supply Chain Management Strategy

    Skills you'll gain: Strategic Sourcing, Demand Planning, Procurement, Supplier Relationship Management, Supply Chain, Supply Chain Planning, Operational Efficiency, Customer Demand Planning, Supply Chain Management, Presentations, Operations, Logistics, Transportation Management, Forecasting, Inventory and Warehousing, Cost Reduction, Decision Making

    4.8
    Rating, 4.8 out of 5 stars
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    1.2K reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Adobe

    Social Media Content and Strategy

    Skills you'll gain: Adobe Express, Social Media Content, Social Media, Content Creation, Social Media Strategy, Social Media Marketing, Content Performance Analysis, Social Media Management, Social Media Campaigns, Adobe Firefly, Intellectual Property, Target Audience, Web Content, Marketing Materials, Instagram, Drive Engagement, Target Market, Customer Engagement, Content Strategy, Branding

    4.8
    Rating, 4.8 out of 5 stars
    ·
    329 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    Emory University

    AI for Marketing

    Skills you'll gain: AI Personalization, Generative AI, Marketing Automation, Customer Retention, Personalized Service, Marketing Operations, Marketing Analytics, Marketing Effectiveness, Data-Driven Decision-Making, Customer experience improvement, Marketing Strategies, Marketing, AI Enablement, Responsible AI, Customer Engagement, Business Marketing, Customer Acquisition Management, Artificial Intelligence, Customer Insights, Marketing Psychology

    4.6
    Rating, 4.6 out of 5 stars
    ·
    78 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    R

    Rutgers the State University of New Jersey

    Supply Chain Analytics

    Skills you'll gain: Competitive Analysis, Supply Chain Management, Benchmarking, Transportation, Supply Chain, and Logistics, Supply Chain Planning, Customer experience improvement, Analytics, Financial Analysis, Inventory Management System, Data Analysis, Cost Estimation, Data-Driven Decision-Making, Cost Reduction, Spatial Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    819 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Data Analyst Career Guide and Interview Preparation

    Skills you'll gain: Professional Networking, Interviewing Skills, LinkedIn, Professional Development, Data Analysis, Recruitment, Relationship Building, Presentations, Talent Recruitment, Analytical Skills, Portfolio Management

    4.7
    Rating, 4.7 out of 5 stars
    ·
    760 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Scrum Master (PSM I) Certification Preparation

    Skills you'll gain: Process Development, Project Management, Employee Coaching, Kanban Principles, Change Management, Project Documentation, Portfolio Management, Product Improvement, Project Planning, Conflict Management, Quality Assessment, Risk Management, Performance Analysis, Analysis, Communication, Estimation

    4.6
    Rating, 4.6 out of 5 stars
    ·
    522 reviews

    Advanced · Specialization · 3 - 6 Months

Searches related to customer experience

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1…115116117…551

In summary, here are 10 of our most popular customer experience courses

  • Designing an SAP Solution: SAP
  • Introduction to HTML: Coursera
  • Value Creation Through Innovation: 28DIGITAL
  • Building AI Cloud Apps with Microsoft Azure: Microsoft
  • Develop Generative AI Applications: Get Started: IBM
  • Agile Project: Product Prototype Touchpoint Analysis in Miro: Coursera
  • Supply Chain Management Strategy: Rutgers the State University of New Jersey
  • Social Media Content and Strategy: Adobe
  • AI for Marketing: Emory University
  • Supply Chain Analytics: Rutgers the State University of New Jersey

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