Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Facebook, Marketing Analytics, Advertising, Digital Advertising, Social Media Content, Social Media Marketing, Social Media, Content Marketing, Scheduling, Target Audience, Social Media Management, Customer Engagement
Mixed · Guided Project · Less Than 2 Hours

Sapienza University of Rome
Skills you'll gain: Ancient History, World History, Art History, Social Sciences, Anthropology, Water Resources, European History, Cultural Diversity, Sociology, Economics
Beginner · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Application Specific Integrated Circuits, Hardware Design, Computer-Aided Design, Systems Design, Computer Architecture, Network Routing, Computational Logic, Electrical Engineering, Data Structures, Algorithms, Graph Theory, Mathematical Modeling, Calculus
Intermediate · Course · 1 - 3 Months
University of Pennsylvania
Skills you'll gain: Marketing, Strategic Marketing, Marketing Strategies, Brand Management, Consumer Behaviour, Brand Strategy, Go To Market Strategy, Marketing Communications, New Business Development, Customer Insights, Market Opportunities
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Test Driven Development (TDD), Gherkin (Scripting Language), Code Coverage, Behavior-Driven Development, Software Testing, Unit Testing, Test Automation, Test Tools, API Testing, Test Case, Test Data, User Story, Mockups, Restful API, Microservices
Intermediate · Course · 1 - 3 Months

New York Institute of Finance
Skills you'll gain: Tensorflow, Keras (Neural Network Library), Financial Trading, Data Pipelines, Applied Machine Learning, Technical Analysis, Machine Learning, Securities Trading, Statistical Machine Learning, Market Trend, Financial Market, Deep Learning, Python Programming, Predictive Modeling, Model Evaluation, Time Series Analysis and Forecasting
Intermediate · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Unsupervised Learning, Microsoft Azure, Applied Machine Learning, MLOps (Machine Learning Operations), Regression Analysis, Predictive Modeling, Machine Learning, No-Code Development, Artificial Intelligence and Machine Learning (AI/ML), Model Deployment, Artificial Intelligence, Classification Algorithms, Supervised Learning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Brand Management, Brand Strategy, Brand Awareness, Branding, Brand Marketing, Brand Loyalty, Marketing Analytics, Marketing Management, Data-Driven Decision-Making, Business Analytics, Sustainable Business, Governance, Stakeholder Engagement, Storytelling, Growth Strategies, Innovation, Customer Engagement, Communication
Beginner · Course · 1 - 4 Weeks

Rutgers the State University of New Jersey
Skills you'll gain: Competitive Intelligence, Competitive Analysis, Data Storytelling, Business Intelligence, Business Analytics, Data Analysis, Management Consulting, Business Strategy, Strategic Thinking, Market Analysis, Business Analysis, Performance Analysis, Benchmarking, Key Performance Indicators (KPIs), Root Cause Analysis, Risk Analysis, Financial Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Persona (User Experience), User Experience Design, User Interface (UI), Miro AI, User Experience, User Centered Design, Customer Insights, Collaborative Software, Diversity and Inclusion, Product Development
Beginner · Guided Project · Less Than 2 Hours

Microsoft
Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, No-Code Development, Data Integration, Power BI, Data Modeling, Application Development, Case Studies, Business Solutions, Security Controls
Beginner · Course · 1 - 4 Weeks

University of Manchester
Skills you'll gain: Health Equity, Health Disparities, Public Health, Healthcare Ethics, Emergency Response, Emergency Services, Safety and Security, International Relations, Infectious Diseases, Policy Analysis, Chronic Diseases, Advocacy, Law, Regulation, and Compliance, Vulnerability, Case Studies
Beginner · Course · 1 - 3 Months