Customer insights courses can help you learn techniques for gathering and analyzing consumer data, understanding buyer behavior, and developing effective marketing strategies. You can build skills in conducting surveys, interpreting qualitative feedback, and utilizing segmentation to target specific audiences. Many courses introduce tools like Google Analytics, CRM software, and data visualization platforms, that support transforming insights into actionable business strategies.

Skills you'll gain: Data Ethics, Prompt Engineering, AI literacy, Responsible AI, Data Synthesis, Personally Identifiable Information, LLM Application, Information Privacy, Large Language Modeling, Qualitative Research, Data Integrity, Performance Analysis, Key Performance Indicators (KPIs), Performance Measurement, Variance Analysis, Gap Analysis, Market Opportunities, Business Development, Business Strategy, Business Planning
Beginner · Course · 1 - 4 Weeks

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Cashiering, Empathy, Cross Selling, Retail Sales, Call Center Experience, Customer Support, Transaction Processing, Selling Techniques, Upselling, Retail Store Operations, Customer Complaint Resolution, Conflict Management, Product Knowledge, Team Oriented, Communication, Time Management
★ 4.6 (465) · Beginner · Professional Certificate · 3 - 6 Months

Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Databases, Operating System Administration, Database Administration, Routing Protocols, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, File I/O, Data Analysis, Software Development
★ 4.7 (373) · Beginner · Professional Certificate · 3 - 6 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Customer Engagement, Digital Brand Strategy, Marketing Strategies, Driving engagement, Digital Marketing, Marketing Strategy and Techniques, Content Marketing, MarTech, Cross-Channel Marketing, Digital Media Strategy, Social Media Marketing, Loyalty Programs, Consumer Behaviour, Marketing Communications, Digital Advertising, Analytics, Generative AI, Data Analysis, Data Visualization, Data Collection
★ 4.5 (4.8K) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsible AI, Data Ethics, PyTorch (Machine Learning Library), Tensorflow, Machine Learning Methods, Customer experience improvement, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Artificial Intelligence, Telecommunications, Network Performance Management, Generative AI Agents, Emerging Technologies, Wireless Networks, Network Architecture, Computer Networking, Digital Communications, Network Protocols, System Design and Implementation, Communication
Advanced · Course · 1 - 3 Months

Skills you'll gain: Content Performance Analysis, Content Strategy, Social Media Analytics, Content Creation, Social Media Content, Driving engagement, Social Media Marketing, Digital Content, Key Performance Indicators (KPIs), Content Optimization, Growth Strategies, Performance Analysis, Promotional Strategies
Beginner · Course · 1 - 4 Weeks

AI Business School
Skills you'll gain: Agentic Workflows, Prompt Engineering, AI Workflows, Prompt Engineering Tools, Agentic systems, Generative AI Agents, Generative AI, AI Personalization, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, AI literacy, AI Enablement, ChatGPT, Risk Analysis, LLM Application, Artificial Intelligence, Innovation, Productivity
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Financial Statements, Financial Statement Analysis, Case Studies, Financial Analysis, Cash Flows, Balance Sheet, Data Storytelling, Benchmarking, Financial Data, Income Statement, Business Metrics, Communication, Performance Measurement, Performance Analysis
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: TikTok, Content Strategy, Social Media Content, Content Optimization, Content Performance Analysis, Driving engagement, Content Creation, Social Media Analytics, Drive Engagement, Social Media Marketing, AI Personalization, Social Media Strategy
Beginner · Course · 1 - 4 Weeks

Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Management, Customer experience strategy (CX), Customer Retention, Customer Support, Customer and Client Support, Customer Engagement, Customer Data Management, Performance Metric, Customer Relationship Management (CRM) Software, Customer experience improvement, Sales Process, Customer Acquisition Management, Business Metrics, Performance Measurement, Customer Analysis, Key Performance Indicators (KPIs), General Sales Practices, Customer Insights
★ 4.6 (53) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Content Performance Analysis, Facebook, Social Media Content, Analysis, Social Media, Content Optimization, Social Media Marketing, Content Marketing, Social Media Analytics, Content Strategy, Content Creation, Driving engagement, Digital Content
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Acquisition Management, Data-Driven Marketing, Marketing Analytics, Branding, Brand Marketing, Brand Management, Customer Engagement, Target Audience, Customer Insights, Marketing Channel, Marketing, Brand Loyalty, Customer Relationship Building, Campaign Management, Performance Measurement
★ 4.6 (14) · Beginner · Course · 1 - 4 Weeks