
Skills you'll gain: Cloud Deployment, Microsoft 365, Cloud Computing, Cloud Services, Cloud Management, Software As A Service, Technical Support and Services, Microsoft Office, Collaborative Software, Service Level Agreement, Billing, Office Administration, Hybrid Cloud Computing, Productivity Software, User Provisioning, System Monitoring, Billing & Invoicing, Cost Management, User Accounts
Beginner · Course · 1 - 4 Weeks

Knowledge Accelerators
Skills you'll gain: Customer Service, Problem Solving, Customer Support, Telephone Skills, Greeting Customers, Service Level, Help Desk Support, Customer and Client Support, Personal Attributes, Technical Support and Services, Customer Relationship Management, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Data Mining, Innovation, Image Analysis, Big Data, Medical Imaging, Unstructured Data, Health Informatics, Analytics, Text Mining, Natural Language Processing, Health Care, Health Information Management, Medical Terminology, Interoperability, Classification Algorithms
Beginner · Course · 1 - 3 Months

Skills you'll gain: Technical Support, Technical Support and Services, Hardware Troubleshooting, Cloud Computing, Cloud Management, Cloud Services, Cyber Attacks, Cybersecurity, Help Desk Support, System Support, Computer Security Awareness Training, End User Training and Support, Network Support, Cloud Storage, Network Troubleshooting, Computer Hardware, Customer Service, General Networking, Data Storage, Identity and Access Management
Intermediate · Course · 1 - 3 Months

University of Pittsburgh
Skills you'll gain: Laboratory Testing, Diagnostic Tests, Medical Terminology, General Medical Tests and Procedures, Pharmaceutical Terminology, Vital Signs, Clinical Experience, Patient Communication, Patient Safety, Emergency and Intensive Care, Medication Administration, Intravenous Therapy, English Language
Beginner · Course · 1 - 3 Months

Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Google Workspace, Productivity Software, Data Entry, Customer Service, Data Validation, Customer Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Hardware Architecture, OSI Models, Computer Networking, Computer Hardware, Disaster Recovery, Virtual Local Area Network (VLAN), Network Administration, Network Architecture, Network Infrastructure, Database Management, General Networking, Network Troubleshooting, Relational Databases, Computer Systems, Wide Area Networks, Databases, Hardware Troubleshooting, Computer Architecture, Networking Hardware, IT Service Management
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Generative AI Agents, Standard Operating Procedure, Generative AI, Customer Support, AI literacy, Product Support, Customer Service, Procedure Development, Customer Analysis, LLM Application, Responsible AI, AI Workflows, AI Integrations, Customer experience improvement, Data Ethics, Customer Insights, Business Process Automation, User Feedback, Automation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Data Visualization, Keras (Neural Network Library), Data Preprocessing, Artificial Neural Networks, Statistical Visualization, Predictive Modeling, Model Training, Tensorflow, Applied Machine Learning, Feature Engineering, Data Processing, Data Science, Predictive Analytics, Data Manipulation, Deep Learning, Data Wrangling, Machine Learning, Model Evaluation, Regression Analysis, Python Programming
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Quality Improvement, Performance Metric, Service Improvement, Customer Support, Customer experience improvement, Technical Support and Services, Customer Complaint Resolution, Performance Measurement, Technical Support, Performance Analysis, Performance Improvement, Customer Engagement, Customer Retention, Key Performance Indicators (KPIs), Relationship Management, Expectation Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Customer Support, Spreadsheet Software, Customer Service, Data Security, Data Management, Data Integrity, Invoicing, User Accounts, Editing
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Medical Privacy, Patient Registration, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Medical Records, Claims Processing, Registration, Health Information Management, Electronic Medical Record System, Clinic Management Systems, Electronic Medical Record, Records Management, Clinical Documentation, Patient Safety, Data Entry, Document Management, Health Informatics, Data Validation, Data Security, Data Integrity, Regulatory Compliance
Beginner · Specialization · 3 - 6 Months