
Skills you'll gain: Generative AI Agents, Responsible AI, Underwriting, Operational Efficiency, Lending and Underwriting, Compliance Management, AI Enablement, Risk Analysis, Ethical Standards And Conduct, Data-Driven Decision-Making, ChatGPT, Decision Making, Automation
Beginner Ā· Course Ā· 1 - 4 Weeks

HubSpot Academy
Skills you'll gain: Sales Enablement, Prospecting and Qualification, Sales Strategy, Sales, Target Audience, Sales Process, Customer Success Management, Content Strategy, Content Creation, Service Level Agreement, Meeting Facilitation, Goal Setting, Business Writing
Beginner Ā· Course Ā· 1 - 3 Months

Coursera
Skills you'll gain: Responsible AI, Team Building, Generative AI, Team Oriented, Customer experience improvement, Automation, Customer Service, AI Enablement, Cross-Functional Collaboration, Artificial Intelligence, Customer Data Management, Business Ethics, Information Privacy
Beginner Ā· Course Ā· 1 - 4 Weeks

Skills you'll gain: Service Level Agreement, Data Governance, Incident Management, Problem Management, Database Management Systems, Asset Management, Disaster Recovery, Business Continuity Planning, Business Continuity, Security Controls, Information Systems, IT Infrastructure, Auditing, Patch Management
Intermediate Ā· Course Ā· 1 - 4 Weeks

Coursera
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Customer Retention, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Artificial Intelligence, Generative AI, Predictive Analytics, Consumer Behaviour, Automation
Intermediate Ā· Course Ā· 1 - 4 Weeks

Universidades AnƔhuac
Skills you'll gain: Technology Strategies, Customer experience improvement, Leadership, Strategic Leadership, Business Transformation, Innovation, Self Service Technologies, AI Enablement, Digital Transformation, Insurance, Data Ethics, Change Management, Customer Service, AI Personalization, Automation, AI Security, Operational Efficiency
Beginner Ā· Course Ā· 1 - 4 Weeks

Politecnico di Milano
Skills you'll gain: Health Policy, Economics, Policy, and Social Studies, Crisis Management, Environmental Monitoring, Policty Analysis, Research, and Development, Emergency Response, Spatial Data Analysis, Socioeconomics, Geographic Information Systems, Public Health, Public Health and Disease Prevention, Infectious Diseases, Data Science, Financial Modeling, Finance, Network Analysis, Data Collection, Stakeholder Engagement
Beginner Ā· Course Ā· 1 - 3 Months

Coursera
Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
Beginner Ā· Course Ā· 1 - 4 Weeks

Logical Operations
Skills you'll gain: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
Mixed Ā· Course Ā· 1 - 3 Months

Skills you'll gain: Facebook, Social Media Marketing, Social Media, Social Media Content, Customer Service, Customer experience improvement, Marketing, Business Marketing, ChatGPT, Customer Communications Management, User Accounts
Beginner Ā· Guided Project Ā· Less Than 2 Hours

Skills you'll gain: Call Center Experience, Customer Complaint Resolution, Conflict Management, Customer Service, Retail Sales, Interviewing Skills, Problem Solving, Professionalism, Keyword Research, Communication, LinkedIn
Beginner Ā· Course Ā· 1 - 4 Weeks

Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
Beginner Ā· Guided Project Ā· Less Than 2 Hours