
Coursera
Skills you'll gain: Employee Engagement, Employee Surveys, People Analytics, Data Storytelling, Data Literacy, AI literacy, Stakeholder Engagement, Report Writing, Human Resource Strategy, Data-Driven Decision-Making, Surveys, Prompt Engineering, Data Analysis, Benchmarking, ChatGPT, AI Workflows, Decision Making, Prioritization
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: People Analytics, Dashboard, Culture Transformation, Data Literacy, Experimentation, Dashboard Creation, Power BI, Analytics, Microsoft Copilot, Heat Maps, Employee Engagement, Employee Surveys, Culture, Performance Metric, Workplace inclusivity, Microsoft Power Platform, Business, Leadership and Management, Business Strategy, Leadership
Advanced · Course · 1 - 3 Months

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Team Building, Trustworthiness, Team Performance Management, Team Management, Teamwork, Productivity, Visionary, Peer Review, Team Motivation, Recognizing Others, Team Collaboration, Collaboration, Team Oriented, Employee Engagement, Rapport Building, Value Propositions, Team Leadership, People Development, Employee Performance Management, Employee Retention
★ 4.7 (22) · Beginner · Specialization · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Strategic Decision-Making, Accountability, Decision Making, Conflict Management, Business Ethics, Trustworthiness, Risk Management, Strategic Thinking, Personal Integrity, Strategic Leadership, Culture Transformation, Risk Mitigation, Leadership and Management, Risk Analysis, Engineering Management, Ethical Standards And Conduct, Organizational Leadership, Empathy, Organizational Strategy, Technical Management
★ 4.7 (17) · Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Live Streaming, Driving engagement, Customer Engagement, Content Performance Analysis, Brand Loyalty, Content Strategy, Post-Production, Customer Relationship Building, Discussion Facilitation, Community Development, Content Creation, Photo/Video Production and Technology
Beginner · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Customer experience improvement, Customer Complaint Resolution, Personalized Service, Service Recovery, Active Listening
★ 5 (8) · Mixed · Course · 1 - 4 Weeks

Harvard Business School Online
Skills you'll gain: Value Propositions, Customer experience strategy (CX), Business Strategy, Strategic Thinking, Customer Retention, Customer Analysis, Strategic Marketing, Corporate Strategy, Customer Insights, Cost Benefit Analysis, Revenue Management, Return On Investment, Consumer Behaviour, Branding, Customer experience improvement, Supplier Relationship Management, Financial Analysis, Business Analysis, Market Dynamics, Competitive Analysis
Beginner · Course · 1 - 3 Months

Skills you'll gain: Employee Coaching, Workplace inclusivity, Employee Relations, Human Resources Management and Planning, Performance Appraisal, Employee Performance Management, Human Resource Strategy, Human Resources, Human Relations Movement, Employee Engagement, Performance Review, Performance Management, Human Resource Management, Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Performance Improvement, Employee Surveys, Employee Retention, Organizational Leadership, Cultural Diversity
Intermediate · Course · 1 - 4 Weeks

University of North Texas
Skills you'll gain: Cultural Diversity, Diversity Awareness, Disabilities, Team Collaboration, Community Organizing, Community Development, Immigration Law, Community Outreach, Intercultural Competence, Social Impact, Community and Social Work, Cultural Sensitivity, Social and Human Services, Socioeconomics, Human Services, Social Work, Developmental Disabilities, Social Justice, Interpersonal Communications, Mental Health Diseases and Disorders
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Customer Insights, Brand Loyalty, Customer Relationship Management, Customer Data Management, A/B Testing, AI Product Strategy, Target Audience, Data Analysis, Digital Marketing, Performance Measurement
★ 4.5 (130) · Intermediate · Specialization · 3 - 6 Months
University of Alberta
Skills you'll gain: Cultural Responsiveness, Community Development, Data Sharing, Data Ethics, Diversity Awareness, Health Disparities, Research Methodologies, Relationship Building, Community and Social Work, Community Health, Ethical Standards And Conduct, Data Governance, General Science and Research, Consultative Approaches, Data Literacy
Beginner · Course · 1 - 3 Months

CVS Health
Skills you'll gain: Cashiering, Transaction Processing, Retail Sales, Retail Store Operations, Team Oriented, Customer Inquiries, Customer Service, Data Entry, Cash Handling, Customer Relationship Building, Point of Sale, E-Commerce, Customer Data Management, Accident Reporting, Payment Systems, Cross-Functional Collaboration, Payment Processing and Collection, Record Keeping, Time Management, Social Media
★ 4.8 (38) · Beginner · Course · 1 - 3 Months