• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Technical Support

Technical Support Courses

Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Popular Technical Support Courses and Certifications


  • C

    Coursera

    Master Agentic AI: Core Principles & Real-World PC

    Skills you'll gain: Threat Modeling, Feature Engineering, Anomaly Detection, Data Visualization, Data Presentation, MLOps (Machine Learning Operations), Agentic Workflows, Interactive Data Visualization, AI Orchestration, AI Security, A/B Testing, Generative AI Agents, Threat Management, Model Optimization, Open Web Application Security Project (OWASP), Technical Communication, Agentic systems, Continuous Monitoring, CI/CD, Reinforcement Learning

    Intermediate · Professional Certificate · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • E

    Edureka

    Mastering Generative AI for Customer Service Excellence

    Skills you'll gain: Prompt Engineering, Miro AI, Prompt Patterns, Generative AI Agents, Prompt Engineering Tools, Responsible AI, AI Product Strategy, No-Code Development, Generative AI, Workflow Management, Email Automation, Process Design, ChatGPT, Customer Analysis, Content Performance Analysis, Customer Data Management, Customer Inquiries, Customer and Client Support, AI Workflows, Emotional Intelligence

    4.7 stars, 6 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.7 (6) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • E

    EDUCBA

    HR Management and Workforce Planning

    Skills you'll gain: Human Resources Management and Planning, Employee Training, Human Resources, Human Resource Management, Training and Development, Performance Appraisal, Human Resource Strategy, Employee Performance Management, Training Programs, Compensation Management, Talent Recruitment, Compensation Strategy, Human Capital, Organizational Effectiveness, Management Reporting, Compensation Analysis, Performance Measurement, Workforce Planning, Performance Management, Talent Acquisition

    4.8 stars, 16 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (16) · Beginner · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • G

    Google

    Clean Your Data

    Skills you'll gain: Data Preprocessing, Data Wrangling, Data Processing, Data Integration

    4.8 stars, 50 reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.8 (50) · Intermediate · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • L

    Logical Operations

    ITIL 4: Core Principles and Components

    Skills you'll gain: Information Technology Infrastructure Library, IT Service Management, Service Management, Information Technology, Operations Management, Information Technology Operations, Governance, Operations, Asset Management, Automation

    5 stars, 21 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 5 (21) · Mixed · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • S

    STARWEAVER

    How to Build an Entrepreneurial AI Strategy

    Skills you'll gain: AI Product Strategy, AI Enablement, Market Opportunities, Scalability, Case Studies, Entrepreneurship, Business Strategy, ChatGPT, Decision Intelligence, AI Integrations, Business Workflow Analysis, Artificial Intelligence, Process Analysis, Cost Containment, Innovation, Automation

    4.4 stars, 14 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.4 (14) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • L

    L&T EduTech

    Formwork for concreting

    Skills you'll gain: Construction, General Construction and Construction Labor, Construction Engineering, Building Codes, Construction Management, Building Information Modeling, Construction Estimating, Cost Estimation, Architecture and Construction, Structural Engineering, Drafting and Engineering Design, Blueprint Reading, Assembly Drawing, Engineering Drawings, Civil and Architectural Engineering, Construction Inspection, Safety Standards, Engineering Practices, Visualization (Computer Graphics), Failure Analysis

    4.8 stars, 25 reviews, Advanced, Specialization, 1 - 3 Months

    ★ 4.8 (25) · Advanced · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Build a Product Management Plan Framework in Trello

    Skills you'll gain: Kanban Principles, Workflow Management, Collaborative Software, Product Management, Product Planning, Product Lifecycle Management, Project Management Software, Project Management

    4.5 stars, 113 reviews, Beginner, Guided Project, Less Than 2 Hours

    ★ 4.5 (113) · Beginner · Guided Project · Less Than 2 Hours

    Category: Free
    Free
  • E

    EDUCBA

    Lean Six Sigma White Belt: Analyze & Improve

    Skills you'll gain: Lean Six Sigma, Lean Methodologies, Six Sigma Methodology, Lean Manufacturing, Quality Improvement, Process Improvement, Process Improvement and Optimization, Process Analysis, Quality Management, Operational Efficiency, Continuous Improvement Process, Business Process Improvement, Process Optimization, Root Cause Analysis, Waste Minimization, Pareto Chart

    4.6 stars, 20 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 4.6 (20) · Mixed · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • P

    Packt

    AutoCAD 2023 Masterclass - Produce Amazing Site Plans

    Skills you'll gain: Architectural Drawing, Technical Drawing, Drafting and Engineering Design, Engineering Drawings, Computer-Aided Design, Autodesk, Civil and Architectural Engineering, Architecture and Construction, Architectural Design, Design Software, Plot (Graphics), Data Import/Export, File Management, Design, Functional Design, Command-Line Interface

    4.6 stars, 60 reviews, Beginner, Course, 3 - 6 Months

    ★ 4.6 (60) · Beginner · Course · 3 - 6 Months

  • U

    University of Colorado System

    Palliative Care Capstone Projects

    Skills you'll gain: Pain Management, Hospice, Patient Communication, Caregiving, Healthcare Ethics, Patient Evaluation, Patient Education and Support, Patient-centered Care, Direct Patient Care, Health Assessment, Clinical Assessment, Psychosocial Assessments, Self-Awareness, Communication

    4.7 stars, 43 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.7 (43) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • I

    IBM

    Introduction to Systems Architecture  

    Skills you'll gain: Software Architecture, Systems Development Life Cycle, Systems Architecture, Systems Thinking, Software Design Patterns, Stakeholder Communications, Business Analysis Tools, Systems Analysis, Data Flow Diagrams (DFDs), Stakeholder Management, Stakeholder Engagement, Data Architecture, Development Environment

    4.9 stars, 23 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.9 (23) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
1…175176177…537

In summary, here are 10 of our most popular technical support courses

  • Master Agentic AI: Core Principles & Real-World PC: Coursera
  • Mastering Generative AI for Customer Service Excellence: Edureka
  • HR Management and Workforce Planning: EDUCBA
  • Clean Your Data: Google
  • ITIL 4: Core Principles and Components: Logical Operations
  • How to Build an Entrepreneurial AI Strategy: STARWEAVER
  • Formwork for concreting: L&T EduTech
  • Build a Product Management Plan Framework in Trello: Coursera
  • Lean Six Sigma White Belt: Analyze & Improve: EDUCBA
  • AutoCAD 2023 Masterclass - Produce Amazing Site Plans: Packt

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok