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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • G

    Google Cloud

    How to Build a BI Dashboard Using Google Data Studio and BigQuery

    Skills you'll gain: Dashboard, Data Import/Export, Business Intelligence, Google Cloud Platform, Data Integration, Database Development, Data Migration, Query Languages, Data Analysis, Data Management

    4.3
    Rating, 4.3 out of 5 stars
    ·
    15 reviews

    Intermediate · Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    Airbus Beyond

    Understanding Global Supply Chains

    Skills you'll gain: Supply Chain, Supply Chain Planning, Supply Chain Management, Logistics Management, Risk Management, Strategic Planning, Leadership, Transportation Operations, Operations, Inventory Control

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    D

    Duke University

    Open Design

    Skills you'll gain: Design Thinking, Human Centered Design, Open Mindset, User Experience Design, Workplace inclusivity, Diversity Equity and Inclusion Initiatives, Social Impact, Creativity

    4.7
    Rating, 4.7 out of 5 stars
    ·
    15 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Cybersecurity Foundations & Threat Mitigation

    Skills you'll gain: Security Controls, Threat Management, Cybersecurity, Threat Detection, Cyber Threat Intelligence, Zero Trust Network Access, Cyber Attacks, Application Security, Cyber Risk, Computer Security, Information Systems Security, Data Security, Network Security, Encryption, Multi-Factor Authentication, Cryptography, Authorization (Computing), Identity and Access Management

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    BiteSize Python for Absolute Beginners: Essentials

    Skills you'll gain: Python Programming, Programming Principles, Scripting, File I/O, Jupyter, Computer Programming Tools, Scripting Languages

    4.9
    Rating, 4.9 out of 5 stars
    ·
    9 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    S

    Simplilearn

    Generative AI Course for Marketing, Sales, and Campaigns

    Skills you'll gain: Responsible AI, Lead Generation, Upselling, Business Ethics, AI Personalization, Generative AI, Sales Strategy, Cross Selling, Marketing Strategies, Sales Pipelines, Email Marketing, Blogs, Customer Insights, Content Creation, Customer Engagement, Social Media Marketing, Customer Retention, Customer Relationship Management, Emerging Technologies

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    L

    LearnKartS

    Advanced Java

    Skills you'll gain: Spring Framework, Spring Boot

    3.8
    Rating, 3.8 out of 5 stars
    ·
    12 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    ITSM Foundations: Optimizing IT Service Management

    Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, Operational Efficiency, Automation, Workflow Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    D

    Dell

    Setting Up Your Sale

    Skills you'll gain: Rapport Building, Sales Presentation, Digital Transformation, Data Centers, Customer Relationship Building, Customer Insights, Sales, Technical Sales, Interviewing Skills, Outside Sales, Inside Sales, Data Storage Technologies, Business Research, Communication, Solution Selling, Computer Hardware, Software As A Service

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    Icahn School of Medicine at Mount Sinai

    Systems Biology and Biotechnology Capstone

    Skills you'll gain: Data Synthesis, Network Analysis, Biology, Biotechnology, Data Integration, Systems Engineering, Laboratory Testing, Bioinformatics, Systems Integration, Research, Simulation and Simulation Software, Mathematical Modeling

    4.5
    Rating, 4.5 out of 5 stars
    ·
    12 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Pontificia Universidad Católica del Perú

    Fundamentos de la Ingeniería de Requisitos

    Skills you'll gain: User Story, Functional Requirement, Requirements Analysis, User Requirements Documents, System Requirements, Software Documentation, Technical Communication

    5
    Rating, 5 out of 5 stars
    ·
    22 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Advanced Spring Cloud Microservices & Deployment with Docker

    Skills you'll gain: Google Cloud Platform, Cloud Deployment, YAML, Restful API, Load Balancing, Configuration Management

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • How to Build a BI Dashboard Using Google Data Studio and BigQuery: Google Cloud
  • Understanding Global Supply Chains: Airbus Beyond
  • Open Design: Duke University
  • Cybersecurity Foundations & Threat Mitigation: Packt
  • BiteSize Python for Absolute Beginners: Essentials: University of Colorado Boulder
  • Generative AI Course for Marketing, Sales, and Campaigns: Simplilearn
  • Advanced Java: LearnKartS
  • ITSM Foundations: Optimizing IT Service Management: Coursera
  • Setting Up Your Sale: Dell
  • Systems Biology and Biotechnology Capstone: Icahn School of Medicine at Mount Sinai

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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